Ron Morrison

Email: abqpsi@r.postjobfree.com

Address: ***** *. **** **. # ***

City: Phoenix

State: AZ

Zip: 85029

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RON MORRISON

12815 N. 28th Drive, Apt. 310, Phoenix, AZ 85029 abqpsi@r.postjobfree.com 602-***-****

PROFESSIONAL QUALIFICATIONS

Offer numerous years of customer service and sales management experience, with expertise in business development, staff development, and operations in fast-paced environments

Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

Strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; hire, train, and lead top-performing support teams

Develop and implement quality assurance initiatives, motivational and performance incentives, and process improvements

Proactively track performance metrics and adjust business strategy; monitor trends and developments, including competitive services and marketing activities

Demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

Exceptional communication, presentation, negotiation, and relationship management skills

PROFESSIONAL HISTORY

Store Manager, Family Dollar, Phoenix, AZ 2/10 - 02/13

* Oversaw 45-member staff in all aspects of day-to-day operations for a busy retail store

* Consistently achieved sales and customer service goals

* Prepared staff schedules and delegated assignments

* Implemented controls to eliminate waste and reduce shrink throughout the store

Assistant Manager, Big Lots, Phoenix, AZ 3/07 - 2/10

* Expertly led 30 employees in providing excellent customer service and increasing sales in this retail store specializing in overstock and closeout merchandise

* Recruited, hired, and trained new staff members

* Served as a key point of contact for solving problems and mediating employee issues

* In recognition of outstanding performance, promoted and assigned to corporate store for professional development

Front End Supervisor, Costco, Scottsdale, AZ 10/03 - 3/07

* Supervised 50 team members and resolved escalated issues in a fast-paced, high-volume membership warehouse sales environment

* Organized workflow, prioritized tasks, trained staff in all policies and procedures, and provided ongoing guidance

* Prepared daily, weekly, and monthly business performance reports

Unit Coordination/Supervisor, McKesson Healthcare Solutions, Scottsdale, AZ 5/01 - 10/03

* Ensured exceptional customer service for inbound and outbound calls in call center for clients of this healthcare solutions provider

* Applied dynamic leadership skills toward effectively hiring, training, developing, and managing a top-performing team

* Coordinated programs, updated business rules, and maintained client records

EDUCATION & TRAINING

Business Operations/Business Management Certification, Phoenix College

Management, Computer Information Systems, and English Composition, Glendale Community College

Licensed Massage Therapist, Phoenix College Massage Therapeutic Program

Advanced Placement Managerial Training, Albertsons

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