Debra Bennett

Email: abqps4@r.postjobfree.com

Address: **** ********* *****

City: Land O Lakes

State: FL

Zip: 34639

Country: USA

Phone: 813-***-****

Skill Level: Director

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Debra A. Bennett

Land O`Lakes, FL* abqps4@r.postjobfree.com * Tel 813-***-****

INFORMATION TECHNOLOGY MANAGER

Technically astute, solutions-focused IT Professional with 20+ years of extensive hands-on and leadership experience in the banking and healthcare industries. Able to achieve breakthrough results through solid analytical and communication skills; leads cross-functional projects to reach organizational objectives. Solid record of achievement building and aligning IT teams with strategic business objectives to achieve dramatic bottom-line results.

Superior proficiency in all areas of project management, including PMO development and management. Meets all established program goals, assuring adherence to budgets, schedules, work plans, and performance requirements.

Dynamic record of top performance with the keen ability to see the -big picture- while staying abreast of business details and tight deadlines.

Visionary with the ability to leverage wide ranging talents in computer technology and staff leadership, effectively managing organizational change, mitigate risk, infuse new ideas, and provide project deliverables on-time and within budget.

AREAS OF STRENGTH

Budget Management

Business Requirement Review

Change Management

Needs Assessment

Process Improvement

Project Management

Project Management Office

Quality Assurance

Staff Training/Development

Team Leadership

Testing

Vendor Management

CAREER HIGHLIGHTS

Health Plan Services, Tampa, FL 2011 - 2012

BTA TEAM LEAD

Built on extensive technical expertise to ensure the successful development and delivery of all testing activities. Managed all aspects of the project lifecycle, including review of business requirements/functional specifications, risk identification, business test plan preparation, coordination of functional/regression/user acceptance testing, monitoring of testing progress, evaluating the outcome of each test cycle, and reporting/resolution of defects.

Key highlights

* Maximized the quality of the software product prior to production through meticulous validation and execution of test plans.

Gentiva Health Systems, Tampa, FL 2006 - 2011

DIRECTOR, IT APPLICATIONS

Delivered performance-focused direction in the leadership of the PMO, Software Quality Assurance, and Automation/Deployment teams. Hired, trained, and mentored team members in the best practices and techniques to improve productivity and service delivery, while reducing software defects. Negotiated contracts and managed relationships with vendors and domestic/international outsourcing partners for optimization of maintenance/support resources. Planned and monitored PMO resource capacity, prioritizing projects and resources to ensure timely completion of all projects in queue.

Key highlights

* Established and managed the company`s first Project Management Office (PMO), resulting in increased delivery speed/efficiency, improved team performance, greater user acceptance, and reduced software defects.

* Led one QA Manager and 26 QA Testers in the definition and execution of test protocols, effectively delivering support for 1,500 clinicians and 32 branch locations.

* Sourced and secured Compuware developer/automation tools, saving $70K+ in costs.

* Restructured the Production Support Center to improve processes and increase team knowledge, resulting in shorter wait queues and greater customer satisfaction ratings with reduced team members.

* Created an environment of high performance for staff, mentoring two managers to promotions as Group Managers, and working with Project Managers to secure PMP certification.

* Received two yearly awards for outstanding performance.

JP Morgan Chase, Tampa, FL 1988 - 2005

AVP CUSTOMER SERVICE SYSTEM ANALYST MANAGER

Leveraged strong technical skills and industry expertise to manage the problem log process for all customer service communication units. Collaborated with Information Technology Management (ITM) business partners to define/schedule corrections, as well as assist with test efforts to ensure the delivery of high-quality, error-free corrections.

Key highlights

* Significantly reduced the number of queries and training issues by publishing system changes for business partners.

* Ensured the timely receipt and submission of all requests through expert management of the Test Director problem log database.

* Recipient of several awards for outstanding performance, including the All Star award in 1999, and the Employee Recognition Award in 1997 for the mastery and training of the Intelligent Work Station (IWS) to the night staff in preparation of the newly merged Chase accounts.

ADDITIONAL EXPERIENCE

Trainer and Quality Control Analyst, Retail Card Services/Quality Assurance, JP Morgan Chase, Hicksville, NY

Supervisor / Officer`s Assistant, JP Morgan Chase, Jericho/Hicksville, NY

EDUCATION * PROFESSIONAL DEVELOPMENT

Diploma, William Tresper Clarke High School, Westbury, NY

Contact this candidate