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Manager Customer Service

Location:
Cocoa, FL
Posted:
March 01, 2013

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Resume:

Robert OBrien

Email: abqpho@r.postjobfree.com

Address: **** ****** **

City: Cocoa

State: FL

Zip: 32922

Country: USA

Phone: 321-***-****

Skill Level: Management

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBERT N.O'BRIEN,JR.

1822 Baylor Court

Cocoa, Fl.

321-***-****

GOALS

A challenging position for a growth oriented and

progressive organization where my 25+ years of

Operations, Management and Excellent Customer Service

experience will be applied, and positive

performance will lead to advancement opportunities.

Currently I am helping my parents out due to illnesses of both.

I'm a caretaker plus help with household duties, yard work, Etc.

They both have cancer and are going through Chemo and

the other Radiation treatments.I started taking care of them

in Jan. 08 and still doing it.This can be verified.

RELATED PROFESSIONAL EXPERIENCE

GENERAL MANAGER, AREA SUPERVISOR, PROPERTY MANAGER

HAWKINS SUBWAYS/DQ, HAWKINS PROPERTIES,LLC,Brevard Area 2001-2007

Responsible for sales and profits of stores.

Ensure all stores are in compliance with franchise

guidelines. Providing customers with excellent service.

Trained management and did payroll, prepared budgets.

Hire and fire. Tracked all inventories, if a variance

has occurred in food cost or labor, investigate why and

implement a solution. Evaluate employees and maintained

strict confidentiality. Also maintained properties,

collected rents on time, Reconciled CAM Charges, did all

accounting work associated with leasing, Negotiated

Leases with tenants, when any problems occurred took

step to implement solutions, looked for new tenants when

space was available. This job required excellent communications

and detail orientated skills.

OPERATIONS/MANAGEMENT

FLEET MARINE FISHERIES; Cape Canaveral, Fl. 1997-2001

Seasonal work in seafood processing plant.

Shipping and receiving. Inventory control of all

fresh and frozen products.

Ensure all Federal and State

Sanitation Regulations are followed, Payroll.

AGENT,IN-CHARGE ASSISTANT,FLOOR COACH

EXCELL AGENT SERVICES; Rockledge, FL. 1997-1998

Providing World Class service to customers as a

directory assistants operator, also monitored lines and

staff, made adjusts as required did E-Time,

Over-Time and other duties related to TCS, Roctool,

etc. Preformed multi tasks as required of the job.

Maintained strict confidentiality.

SEAFOOD/MEAT DEPARTMENT MANAGER

WALMARTS; Brevard County Area; 1994-1997

Responsible for sales and profits of the department.

Train all sales associates to provide superior

customer satisfaction. Inventory tracking, ensure

that all Federal, State and Local Sanitation guidelines

along with company regulations are followed and enforced.

Ensure correct retail pricing of all products and

maintain product movement records.

Create displays and signage to promote sales and profits.

Interviewed, hired and fired. Worked with New Store Teams.

VICE PRESIDENT OF OPERATIONS/COMPTROLLER

EAST COAST TRANSPORTATION; Cocoa, Fl. 1989-1994

A diversified transport company.

Responsible for all accounting, A/P, A/R, Payroll.

Prepared budgets, cost controls and investigated all

unexplained variances on a month to month basis and

took steps to implement solutions.

Prepared accruals and reviewed P & L's with president

of company. Monitored all data input from data entry clerks.

OPERATIONS ANALYST/MANAGEMENT

BARNETT COMPUTING COMPANY; Jax., FL. 1979-1989

Responsible for entire computer operations for all 3

shifts with over 250 employees.

Accountable for completion and delivery of all

reports; prepared graphs and reports on System and

Peripheral Utilization for evaluation;

trouble shot problems and implemented solutions;

wrote standard operating procedures for all data

centers in the state. Interfaced with upper management

and customer support.Have experience with various

software and hardware.

EDUCATION & TRAINING

High school graduate 1975-Merritt Island High School

Brevard Community College - Taking Classes now

Numerous seminars, workshops, courses, and

conferences covering Operations, Data Processing,

Supervisory Techniques,Management,Banking,Accounting.

REFERENCES UPON REQUEST



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