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Customer Service Manager

Location:
Pompano Beach, FL
Posted:
March 01, 2013

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Resume:

Dena Stern

Email: abqpf8@r.postjobfree.com

Address: **** ******** ***** ***. ***

City: Coral Springs

State: FL

Zip: 33076

Country: USA

Phone: 954-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DENA R. STERN

9955 Westview Drive, Apartment #211

Coral Springs, Florida 33076

Telephone: 954-***-****

e-mail: abqpf8@r.postjobfree.com

Summary Profile:

Extensive procurement & contracts administration experience. Growth-oriented, forward-thinking, cost-saving, Professional in both public & private sectors Achieves superior results for management in an expedited fashion while maintaining company objectives. Successful at high profile, complex contract negotiations. Provides internal users with superior customer service, intensive specification review, & supportive contractual tools to achieve user targets.

Computer Skills: Advantage, Word, Excel, Outlook Express, Internet Explorer.

Professional Experience:

Broward County Board of County Commissioners Fort Lauderdale. FL

Purchasing Agent 2008-2012

* Prepared & issued Request for Quotes (RFQ) & Invitation for Bids (IFB) for Client Agencies.

* Evaluated & edited technical specifications to improve clarity and goals of requirements..

* Created & tailored contract documents dependent upon Internal Customer requirements, legal sensibility, best practices vision & the Broward County Commission Procurement Code.

* Reviewed and approved two-party agreements for compliance & management

* Processed requisitions for open end & fixed price contracts & agreements in support of Water & Wastewater Services), Bridge & Highway, Traffic Engineering, Facilities Management, Public Communication, Divisions, & Parks & Recreation Department.

* Created & implemented competitive, sole source & sole brand procurements. Sourced marketplace and vendor information to locate and assess potential qualified bidders.

* Administered award & renewal documents in accordance with County Commission regulations.

Albion Staffing Services Inc. Coral Springs, FL

Purchasing Manager 2007-2007

* Processed quotes & purchase orders for over 5000 branches of national Bank Client.

* Demonstrated expertise in New Stores, Major & Minor Building Renovations, ATMs, Retail BAU (Business as Usual), & ADA Renovations. Prioritized project requirements.

* Facilitated change orders, modifications, & quotations based on take-off construction drawings.

Philip Morris Management Corporation New York, NY

Corporate Buyer 1997-1999

* Sourced & qualified vendors for major construction & facilities requirements for corporate offices in order to ensure sufficient responsive & responsible bids & proposals to lead to contract award.

* Negotiated & awarded construction, maintenance, architectural & engineering personal service contracts. Facilitated negotiation skills in order to receive a high level of service at a minimum of costs. Achieved average cost savings of 20%.

* Collaborated with Legal Department to revise & edit contract language. Applied & enforced corporate regulations & contract language in all phases of purchasing & administration.

* Prepared Annual Minority Vendor Report for all company departments. Streamlined data collection procedures resulting in a valid, mistake free reporting results.

* Represented company at NY Minority Business Council. Approved vendors for certification.

* Supervised in departmental conversion to SAP purchasing system.

Parsons, Brinckerhoff, Quade & Douglas, Inc. New York, NY

Contract Review Specialist 1997-1997

* Reviewed federal & state contracts for government & corporate compliance in order to reach a zero level tolerance error rate when internal and external audits were performed.

* Recommended contract language modifications & regulatory statutes for existing contracts and pending awards.

Metropolitan Transportation Authority New York, NY

Contract Manager 1992-1996

* Created a 2-step technical RFP for a five year capital budget/construction oversight services contract. Negotiated a 25% cost savings on a 10 million dollar project proposal.

* Analyzed, edited & rewrote technical specifications for proper inclusion into bid documents. Reviewed & corrected funding source documents.

* Chaired review committee to evaluate & negotiate contracts for construction, maintenance & personal services, & technical consultants. Successfully awarded fixed price & negotiated procurement for architectural, & engineering & real estate services, realizing a 10-15% average cost savings.

Long Island Rail Road Jamaica, NY

Contract Administrator 1990-1992

* Managed design to build contract for 10 Bi-Level Coach railroad cars. Retroactively reduced $250,000 of change orders by 14%, & further negotiated $300,000 of changes orders by 10%.

* Prepared bid & proposal packages, including terms & conditions for capital construction & strategic planning requirements contracts. Successfully negotiated & awarded consulting contracts for a freight operations study, network management analysis, & passenger surveys.

* Assessed business & technical submittals in order to ensure that contractual billing rates were used. Subsequently, monitored contract costs in order to keep projects within or below budget.

Education:

* Adelphi University - Garden City, New York

(MSW) Master`s Degree, (BSSW) Bachelor`s of Science Degree

* NCMA (National Contracts Management Association)- Certificates in Contract Administration, Government Contracts, & Negotiations.

* NIGP (National Institute for Government Purchasing): CPPO (Certified Public Purchasing Officer).



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