Post Job Free

Resume

Sign in

Customer Service Management

Location:
Ballwin, MO
Posted:
February 17, 2013

Contact this candidate

Resume:

Don Flores

Email: abqp78@r.postjobfree.com

Address: *** ******** ***

City: Ballwin

State: MO

Zip: 63011

Country: USA

Phone: 636-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Don Flores

Home Address 441 Wildwood Parkway, Ballwin MO 63011

Home 636-***-**** Cell 423-***-****

Email abqp78@r.postjobfree.com

SUMMARY

Experienced professional with strong customer service background and a classroom educator with strong management and student mentoring skills.

PROFESSIONAL EXPERIENCE

CAO / Instructor

Chattanooga College, Chattanooga, Tennessee 2007 - 2012

* Chief Academic Officer

* General Educator

* Instruct and Facilitate Classes

* Syllabi, Curriculum and Program Development

* Student and Teacher Mentoring

* Curriculum/Program Research

* Articulation Agreement Management

* Assisting with State and Accrediting Agency Reports

* Transcript Transfer Evaluation

* Assist College President with various duties

Stylist / Manager Coverage

Regis Salons, Chattanooga, Tennessee 2006 - 2007

* Proficient in business software

* Exceptional Customer Service

* Employee Education and Mentoring

Dental Assistant

Don R. Reynolds, DDS, Hixson, Tennessee 2004 - 2006

* Per diem from 2006-2008

* Proficiency in Dental Office Management Software

* Billing

* Patient Coordination

* Customer Relations

Full-time Student 2001 - 2004

Lessee

Coiffures by Shawn, St. Louis, Missouri 1997 - 1999

* Stylist / Owner Leased chair

* Managed bookings

* Accounts Payable

* Customer Service

Manager

Super Hair, Inc., Tacoma, Washington 1993 - 1997

* Business management

* Educational Trainer

Business Owner

Sha-Haira Salon, Tacoma, Washington 1988 - 1993

* Managed all aspects of business including staff

* Accounts Payable and Receivable

* Supervised inventory, retail orders and supplies

* Exemplary Customer Service

EDUCATION

Northcentral University

Certificate of Advanced Graduate Studies

(CAGS) of Leadership in Higher Education, February 2011

GPA 3.94/4.0

Ashford University

MBA in Human Resources Management, March 2009

GPA 3.92/4.0

Kaplan University

Bachelor of Business Management, August 2007

Major: Health Care Management

GPA 3.78/4.0

Chattanooga State Technical Community College

Life Science Courses and

Certificate in Dental Assisting, 2001 - 2004

Northwest-Shoals Community College

General Science Courses, January - December 2001

Sanford-Brown College

Diploma in Medical Assisting, 1999 - 2000

RELEVANT COURSEWORK

* Operations Management

* Organizational Communications

* Human Resource Management

* Health Care Management

* Medical Law and Ethics

* Ethics

Classes Taught

* Ethics

* Professional Development/ Psychology

* Communications

* Intro to Medical Assisting

* Medical/Dental Terminology

* Intro to Dental Assisting

ORGANIZATIONS and HONORS

* Registry of the American Medical Technologists - 2000 to present

* Dental Assisting National Board, Inc. - 2004 to present

* American Dental Assistants Association - 2004 to present

* Alpha Beta Kappa - 2007 to present

* Kappa Delta Pi - 2010 to present

* Phi Theta Kappa- 2004 to present

* Sigma Beta Delta - 2008 to present

REFERENCES

William Faour, President

Chattanooga College

3805 Brainerd Rd.

Chattanooga, TN 37411

Telephone: 423-***-****

Toney McFadden, Director

Chattanooga College

5600 Brainerd Road, Suite E3

Chattanooga, TN 37411

Telephone: 423-***-****

Jay Menuskin, Ph.D.

2125 Vaden Village Drive

Chattanooga, TN 37421

Telephone: 423-***-****

Rhonda Lively

P.O. Box 569

Rock Springs, GA 30739

Telephone: 706-***-****



Contact this candidate