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Assistant Customer Service

Location:
Seattle, WA
Posted:
February 13, 2013

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Resume:

S hawn Walker

The Information School

University of Washington

Box 352840

Seattle, WA 98195 USA

T 513-***-****

abqp0p@r.postjobfree.com

http://students.washington.edu/stw3/

Education

University of Washington, Seattle, WA

PhD in Information Science (September, 2008 - Present)

Northern Kentucky University, Highland Heights, KY

Master of Arts in Liberal Studies, August, 2008

Focus: Technology, Participation, Public Policy, Public Administration

Northern Kentucky University, Highland Heights, KY

Bachelor of Arts in International Studies, May 2005

Minors: Computer Science, Political Science

Sycamore High School, June, 1998

Publications

Nahon Karine, Jeff Hemsley, Shawn Walker and Muzammil Hussain, 2011, Fifteen Minutes

of Fame: The Place of Blogs in the Life Cycle of Viral Political Information, Policy & Internet,

Vol. 3(1) [forthcoming].

Conference Papers/Presentations

Blogs: Spinning a Web of Virality, paper presented at the iConference, February 2011.

A vision for Information Visualization in Information Science, paper presented at the iCon-

ference, February 2011.

Fifteen Minutes of Fame: The Place of Blogs in the Life Cycle of Viral Political Information,

paper presented at Internet, Politics, Policy 2010: An Impact Assessment (Oxford Internet

Institute), September 2010.

Budget Mapping: Increasing Citizen Understanding of Government via Interactive Design,"

paper presented at the 43rd Hawaii International Conference on System Sciences, January

2010

New Relationships: The Potential and Reality of E-Government, paper presented at the

Eighth International CISS Millennium Conference, June 2008

The E-Government Path: A Comparison of the U.S. and U.K., paper presented at the An-

nual Meeting of the Western Social Science Association, April 2008

The Development of Russian Drug Policy, paper presented at the Annual Meeting of the

Southwestern Social Science Association, March 2007

Privacy and Transparency in Homeland Security, paper presented at the Annual Meeting of

the Southwestern Social Science Association, March 2005

Privacy in the European Union, paper presented at the Annual Meeting of the Southwestern

Social Science Association, March 2005

Technology and the Doctrine of Preemption, paper presented at the Annual Meeting of the

Southwestern Social Science Association, March 2004

Technology and the Doctrine of Preemption, presented at NKU s Celebration of Student

and Research and Creativity, April 2004

If I Start a Revolution Will I Get Extra Credit? A College Student s Guide to Activism, pre-

sented at the NKU s Celebration of Student Research and Creativity, April 2004

AIDS in Sub-Saharan Africa, presented at the Annual Meeting of the Southwestern Social

Science Association, March 2003

The Impossible Task: Public Administration & Terrorism With Respect to Critical Infrastruc-

ture Protection, paper presented at the Annual Meeting of the Southwestern Social Science

Association, March 2002

Awards

Robert E. Ward Award, Outstanding Senior in International Studies, 2004-2005

Honorable Mention, International Studies Association Southwest, April 2003

Best Undergraduate Research Paper, International Studies Association Southwest, April

2002

Teaching Experience

LIS 544 / IMT 542 / INSC 544: Information Retrieval, Autumn 10

Instructor of Record

INFO 200: Intellectual Foundations of Information Science, Summer 10; Winter 10

Teaching Assistant

INFO 344: Server-side Web Development, Spring 09; Summer 09

Teaching Assistant

INFO 343: Front-end Web Development, Winter 09; Summer 09

Teaching Assistant

LIS 510: Information Behavior, Autumn 08

Teaching Assistant

Summer Faculty Institute, Northern Kentucky University, (2003 - 2005)

Introduction to Digital Media, Digital Photography, Visualizing Information (05), Digitizing Pow-

erPoint, Mac OS X Tiger, Electronic Collaboration, DVD Production, Microsoft Of ce for the

Macintosh (03, 04), PowerPoint Design (04), Turbo-Charging PowerPoint (04, 05), Introduc-

tion to Mac OS X, Macintosh Email (Microsoft Entourage)

[Digital]LiTERACy: ReTHINKING Education & Training in a Digital World, Portland

State University, July 2002 (http://digitalliteracy.mwg.org/)

Professional Experience

Teaching Assistant, University of Washington - September 2008 - Present

Assist faculty with grading, lecture preparation, course website updates, hold of ce hours,

and general course administration.

Courses included LIS510 (information behavior), INFO200 (Intellectual Foundations of In-

formation Science), INFO343 (front end web development), and INFO344 (server side web

development)

Graduate Assistant, Northern Kentucky University July 2006 - August 2008

Provided technical support for faculty in the College of Education and Human services

Assisted faculty and staff with equipment selection and purchasing

Assisted faculty with the use of online course management software including Blackboard

Assisted faculty and staff with the use of cameras and other media in the classroom

Apple Campus Rep, Apple Computer, Inc. Mar 2002 - August 2008

Assisted customers with equipment selection and purchasing

Research, developed, and implemented workshops on digital media, photography, and

Mac OS X for faculty, staff, and students of various skill levels (approx. 12 per semester)

Provided second level tech support for faculty, staff, and students

Web/Data Support, Northern Kentucky University Sep 2005 - June 2006

Assisted Dean s of ce with of ce automation

Developed web-based applications to manage program information and chair evaluations

Provided equipment recommendations and basic tech support for the Dean s staff

Lab Technician, Northern Kentucky University Jan 2000 - Mar 2002

Managed all computer labs in the Art, Music, and Theatre departments

Designed and implemented Macintosh imaging process used in all computer labs

Implemented NetBoot in two large computer labs to ensure 100% uptime (approx. 40

machines)

Assisted students, staff, and faculty in using Macintosh and Windows based computers

Developer/Programmer, RHI Consulting, Inc. Jul 2000 - Jan 2000

Assisted in the conversion of paper based system to web accessible forms via CGI/Perl

Responsible for creating project proposals and outlines

Managed multiple projects for a variety of clients at one time

Designer/Programmer, Netcrafters Sep 1998 - Mar 2000

Designed and implemented a web based project management system

Managed browser based web site management software

Designed software to manage a web store with order tracking and a shopping cart

Web Developer/Support Services, Internet Access Cincinnati Apr 1997 - Sep 1998

Implemented a web based customer service database using PostgreSQL and Perl

Managed customer support call center for dial-up clients

Instituted web design and consulting program

Assistant Systems Administrator, Dot-Net Ltd. Mar 1996 - Apr 1997

Migrated DNS services from Windows NT to Unix

Managed day-to-day operation of a Windows/Unix based network for ISP

Setup telco, routers, and assisted customers with the installation of T1 and ISDN serv-

ices

Designed computer operations center and network layout

Taught weekly Introduction to the Internet classes

Support Services, Internet Access Cincinnati Mar 1995 - Mar 1996

Assisted with Unix system backups of user home drives and basic system administra-

tion

Acted as a customer support representative to solve dial-up user problems

Taught weekly Introduction to the Internet and HTML Design classes at downtown of-

ce

Consulting Work

Media Working Group March 1996 - Present

Provide organizational development consulting to provide technical services to mem-

bers across the globe

Teach various courses linked to grants including introduction to web design, email

marketing for non-pro ts, and introduction to the internet

Web design and secure online commerce development

Provide server maintenance and upgrades

Skills

Programming

Perl, PHP, Python, Ruby, CGI, HTML, CSS, SQL, JavaScript, Java, C, C++

Operating Systems

Windows 98/2000/XP, Mac OS X, Mac OS X Server, Linux (Redhat, S.U.S.E., OpenLinux),

FreeBSD, BeOS, QNX

Programs

MS Of ce (Win/Mac), iWork (Pages/Keynote), OpenOf ce, Emacs, Vi, PostgreSQL DBMS,,

MySQL, SQL Server, Apache, Sendmail, Post x, bind, WordPress, Movable Type, X Win-

dows, Dreamweaver, Fireworks, Adobe Photoshop, Adobe Acrobat, iMovie, iPhoto, iDVD,

Final Cut Pro/Express, Filemaker Pro

References

References available upon request.



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