Arthur Swanson

Email: abqo2f@r.postjobfree.com

Address: ** ***** ******

City: Leicester

State: MA

Zip: 01524

Country: USA

Phone: 508-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ARTHUR L. SWANSON

60 Green Street, Leicester, Massachusetts 01524

1-508-***-**** abqo2f@r.postjobfree.com

SUMMARY:

Multifaceted Senior Loss Control and Marketing Representative with 17+ years` experience in all phases of retail operations management

29+ years of leadership, motivation, teambuilding and other management skills

Strengths include Division/Regional Management, Marketing, Enviromental Compliance, Loss Control, Safety, opening new store operations, personnel, cost controls, and financial management

Exposure includes corporate and private entities

EXPERIENCE:

2012- Feb 2013

GENERAL MANAGER, East & North Bar and Restaurant, Plymouth, NH

Ran all aspect of family restaurant, from daily operations to include full P&L responsibility

2004-Feb 2012

SENIOR LOSS CONTROL AND MARKETING REPRESENTITIVE

New England Region

Hess Oil Corp. Woodbridge NJ

Operations Management

In the last 17 years with 3 companies, took control of all the bottom underperforming Territories of 11-16 units each, and made them all profitable

Each territory doing annual fuel sales exceeding $85 million

Responsible for all aspects of Enviromental Compliance and training for all 137 Site Managers

Responsible for all aspects of Safety compliance for the New England Region.

HESS, New England Region, Point of Contact for all local, state and Federal Enviromental agencies

HESS, New England Region, Point of Contact for Beverage, Soda, Merchandise and Tobacco Vendors

Formulated all gas strategies, to maximize volume gains with margin

Completed annual budgets for 137 sites, for the Regional Director

Coordinate activities of all support personnel, including General Managers, Loss Prevention Specialist, Recruiter, Training Coordinator and Merchandisers needed for NE Region

Ranked in the top 3 out of 76 Territories in the current company, for Net Profit over plan for 2008, 2009, 2010 and 2011

Staffing/Training

Designated Trainer for new Marketing Representatives hired for the company

Interview and make hiring decisions on all management staff

Negotiate salaries with new employees

Managed training programs and oversee on-going staff development

Monitor development of all staff and promote into management positions

Review staffing needs of each unit on a monthly basis

Gave Leadership and Problem solving seminar to all Marketing Reps at Annual Banquet

Supervision

Directly supervise management staff and oversee managements supervision of all associates

Motivate staff through positive reinforcement and performance incentives

Evaluate employee performance and conduct semi-annual reviews

Develop sales goals and strategies for goal attainment in each unit

Establish customer service standards for all stores

Monitor customer service and sales techniques practiced in each unit

Financial Management

Developed and implemented company wide budget model from store level up to Company Level

Developed a Loss Control Program in the NE Division that was pushed out Company wide.

Forecast sales, gross profit and all controllable expenses on a monthly and Qtrly basis

Receive monthly P&L reports and take action on under-performing areas

Manage cost controls and Action Plans for all store budgets

Perform monthly financial review of each store and entire Region

Evaluate and hold accountable all repair and maintenance vendors

1998 - 2004

DIVISION MANAGER / DIVISION MANAGER TRAINER, Store 24/Tedeschi Food Shops, Inc., Rockland, MA

1997 - 1998

DIVISION MANAGER / DIVISION MANAGER TRAINER, Store 24, Inc., Waltham, MA

1996 - 1997

KEY MANAGER / GENERAL MANGER / GENERAL MANAGER TRAINER, Store24, Inc., Central and Western Massachusetts

1995 - 1997

GENERAL MANAGER, Store 24, Inc., Stores #79, 47, 46, 48, 59, 77 and 3, Western MA

1983 - 1995

SERGEANT FIRST CLASS, US Army

SKILLS:

Operations management, supervision, restaurant operations, employee motivation, training, budget administration, cost controls, sales, customer service, trouble shooting, time management, computer applications = MS Word, Outlook, Excel, PowerPoint, Binder, Access, Internet, PDI, PRI Insight, Forecaster, Deploy, PC Anywhere, MS DOS

PROFESSIONAL

DEVELOPMENT:

Target Selection Course: Interviewer, Development Dimensions International, Orlando FL

NACS Leadership Challenge, Houston TX

Serv Safe Certification, Waltham, MA

Taco Bell Manager Training Course, Springfield, MA

University 24, Waltham, MA

Quantitative Skills for Trainer Course, Fort Knox, KY

Total Army Quality Course, Fort Knox, KY

Microsoft Office Course, Fort Knox, KY

Training Requirement Analysis System Course, Fort Knox, KY

Instructor Training Course, Fort Knox, KY

Advanced Non Commissioned Officers Academy, Fort Benjamin Harrison, IN

US Army Recruiting Station Commanders Course, Fort Benjamin Harrison, IN

Lee Dubois Sales for Success Seminar, Duluth, MN

Brian Tracy`s Motivation in Sales Seminar, Minneapolis, MN

Lou Holtz`s Motivation in Speaking Seminar, Saint Paul, MN

US Army Recruiters Course, Fort Benjamin Harrison, IN

Basic Non Commissioned Officers Academy, Fort Bragg, NC

Platoon Confidence Training Course, Badtolz, Germany

Air Movement Operations and Hazardous Material Transportation Course, Fort Bragg, NC

Primary Leadership Development Course, Fort Bragg, NC

AWARDS:

Retail Marketing Everyday Hero Award 2010

Retail Marketing Everyday Hero Award 2008

President Club Recipient, 2004

Division Manager of the Year, 2002

Leadership Award, 2001

Most Supportive Manager Award, 1998

Merchandising Award, 1998

Rookie Manager of the Year, 1997

2-Army Achievements Awards

3- Good Conduct Awards

National Service Medal

NCO Professional Development Ribbon

Army Service Ribbon

Overseas Service Ribbon

Expert Infantry Badge

Parachutist Badge

Jump Master Badge

Other Military Awards and Decorations

EDUCATION:

Holyoke Community College, Holyoke, Massachusetts

REFERENCES:

Available upon request

Contact this candidate