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Customer Service Manager

Location:
Portland, OR
Posted:
February 20, 2013

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Resume:

Lina Bondar

Email: abqnui@r.postjobfree.com

Address: ***** ** ******** **

City: Portland

State: OR

Zip: 97201

Country: USA

Phone: 503-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lina Bondar

16306 SE Oatfield Rd

Milwaukie, OR 97267

503-***-****

abqnui@r.postjobfree.com

Profile

Over 5 years of experience in administrative support. Highly organized with a demonstrated ability to manage a large work load in fast pace team environment and meet goals and deadlines, without compromising quality or productivity. Use diplomacy and tact to avoid confrontational situations and defuse difficult customers. Energetic and dedicated: work well under pressure. Enjoy working as a team member or individually.

Skills:

Excellent customer service skills: written and oral communication

Experienced working under pressure in highly productive environment

Organized, accurate and attentive to detail

Experience in establishing and maintaining filing system

Proficient in working with confidential information

Experience in adapting to constantly changing demands

Proficient in prioritizing task to meet office deadlines

Knowledge of Legal and Medical terminology

Skilled in reviewing/ preparing documents

Proficient in the use of MS office applications

Experience in ordering office supplies

Ability to gather and research information

Excellent work ethics

LEDS certified

Experience in interpreting for Russian/ Ukrainian speaking customers

Professional Experience:

Nov 2007-Sept2012 Salem Municipal Court Salem, OR

Administrative Support, Senior Court Clerk

Effectively coordinate work flow; review files by analyzing data with a keen eye for analyzing problems and determining viable solution. Expertly control high level customer problem solution with customer service first environments without supervision. Communicate orally and in writing with external and internal customers, and other agencies. Explain and interpret city/state ordinance and regulations to the customers; solve complex issues. Maintain filing and recordkeeping system for highly sensitive information; operate on office equipment. Prioritize multiple tasks at one time in order to meet office deadline and keep projects on schedule. Perform necessary research in order to compose reports for manager/judge signature.

Jul 2006- Aug 2007 Oregon Judicial Department Oregon City, OR

Record Room Administrative Support, Court Clerk

Demonstrated strong attention to detail and ability to handle multiple priorities, provided excellent customer service while interacting with a diverse customer base. Organized and maintained the mail-request desk; scanned, copied, fax and researched documents using office complex equipment. Opened, reviewed and sorted office mail and disbursed it to the appropriate units. Reviewed and prepared varied correspondence. Negotiated with the public and other agencies over the phone, in person, and via e-mail. Answered general phone inquiries regarding office procedureand performed general office filing and data entry.

Sept 2005-Dec 2005 Sociology Department, Portland State University Portland, OR

Teaching Assistant

Assisted professor with the course material and graded student papers; posted grades into the university database, provided upper division course-related information to students, assessed student performance in collaboration with faculty members. Communicated with students and professor via e-mail.

May 1997-May 2002 Postal Prescription Service, Fred Meyer Inc Portland, OR

Pharmacy Technician

Assisted pharmacists with various clerical work, resolved problems related to medication prescription refills as well as medication billing concerns, assisted customers in person and over the phone, handled difficult customers; explained companys rules and regulations, established and maintained pharmacys filing system. Opened and sort office mail and rout it to the appropriate unit. Cashiered on highly productive days and provided balance report to the manager at the end of the day.

Education: 2001-2005 Portland State University Portland, OR

B.S Criminology and Criminal Justice, minor in Sociology

Personal Attributes: Reliable, responsible, goal oriented, tactful, positive, flexible, and a team-player

Professional References:

Deborah Wilson 503-***-**** abqnui@r.postjobfree.com

Judge at Salem Municipal Court

Natasha Zimmerman 541-***-**** abqnui@r.postjobfree.com

City Attorney at Salem Legal Department

Wendy McClure 503-***-**** abqnui@r.postjobfree.com

Judicial Assistant at Salem Muni Court

Down Thompson 503-***-**** abqnui@r.postjobfree.com

Co-worker at Salem Muni Court

Joseph Lindsay 503-***-****

City Attorney at City of Canby abqnui@r.postjobfree.com



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