Lessie Gonzalez

Email: abqmok@r.postjobfree.com

Address: 621D Sea Pine Way

City: West Palm Beach

State: FL

Zip: 33415

Country: USA

Phone: 939-***-****

Skill Level: Senior

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROPERTY MANAGER

Protect value and integrity of real estate portfolio and enhance property marketability by implementing multi-tiered marketing and advertising campaigns with multi-million-dollar budgets. Combine property management expertise with strong sales management, focused leadership, and general management experience to consistently maximize bottom line. Leverage a you never get a second chance to make a first impression mindset to successfully create an inviting ambiance and attract residents to fill vacancies.

CORE KNOWLEDGE AND SKILL AREAS:

Revenue Management Plan . Demand Forecasting . Property Showing Coordination

Budget Administration . Preventative Maintenance Programs . Team Leadership

Commitment to High Standards . Articulate Communicator . Creative Problem Resolution

PROFESSIONAL EXPERIENCE

Division Vice President of Sales

Pulte International Caribbean Corp. (Pulte Homes), San Juan, Puerto Rico, February 1998 February 2013

Brought onboard as a Sales Associate (1998 1999) to manage sales in a 220 new home community, interview prospective buyers, and deliver sales presentations. Promoted to Closing Coordinator (1999 2000) in charge of following up on the status of loans to ensure the Department met performance objectives. Advanced to Division Vice President of Sales (2000 Present) to oversee sales of homes in master planned communities. Managed 11 communities with 2,379 units combined. Enhanced profitability through forecasting, budget administration, and business leadership, and leveraged consultative sales and negotiations to motivate buying decisions.

PROPERTY MANAGEMENT

Resolved construction and service issues by teaming with vendors, contractors, plumbers, electricians to successfully close units within targeted date to meet customer concerns and complaints

Inspected units to assure they were prepared to put on the market for sale.

Managed multi-million budgets quarterly; partnered with advertising agency to design branded advertising campaigns across newspaper ads, brochures, and highway billboards; ensured promotions were executed according to marketing plan.

Worked in tandem with construction and service departments to ensure inspection-ready units are delivered on time and on budget of home production schedules.

Maintained knowledge of local markets, competition, Real Estate laws / rules, public opinion, local and national trends and government proposed regulations related to home-buying industry.

Maximized value of real estate asset and increased buyer confidence by ensuring the beautician of properties and areas of the outside community.

Partnered with Department of Consumer Affairs, Use of Occupancy Department, Fire Department, and Public Works Departments to address property and resident issues.

Strong customer face to face service skills and by phone.

SALES LEADERSHIP

Developed a culture of success where 98% of sales team across 8 municipalities achieved our outpaced quota.

Recruited, trained, which at peak consisted of a 19-member team of 8 Sales Associates, 8 Hostesses, Closing Coordinator, Sales Assistant and Sales Secretary on core competencies product introduction, sales strategies, follow through techniques to ensure sales presentations differentiate Pulte properties from competition.

Created incentive programs for Sales Associates to increase unit closings

Captured a low employee attrition rate through the implementation of a hands-on, open leadership style.

Supported Sales Associates in reaching monthly performance goals by overseeing the sign-up process and mortgage application process.

Lessie GonzalezResume, Page 2 . 939-***-**** . abqmok@r.postjobfree.com

Concierge Level Manager

Wyndham Old San Juan Hotel & Casino, San Juan, Puerto Rico, 1996 1998

Brought on board as Sales Executive Assistant (1996 1997) to manage the central sales office and to support Director of Sales in the areas of VIP customer service, procurement activities, and office administration. Assisted Sales Managers and Group Sales Managers to prepare contracts, proposal, mailings, and coordination of site inspections. Promoted to Concierge Level Manager (1997 1998) and charged with operating a 16-hour Corporate Concierge Level with 34 guest rooms. Prepared and coordinated reservations, supervised front office express check in / out, and resolved issues with diplomacy for VIPs and Corporate guest.

CONTRIBUTIONS

Captured high customer satisfaction rates and supported Hotels year-over-year growth by driving culture of excellence and motivating a team of 3 concierges to deliver white glove service.

Trained concierges to meet patron requestsrestaurant reservations, transportation arrangement, ticket procurementwith the utmost priority.

Group Sales Coordinator; Group Sales Assistant

Williams Hospitality Group, Miami, Florida, 1993 1996

Initially hired as Group Sales Assistant for El San Juan Hotel & Casino, San Juan, Puerto Rico to support 5 Sales Managers charged with overseeing local, stateside, international, and corporate markets (1993 1994). Based on professional acumen, transferred to the Group Sales Management offices in Miami Florida to serve as the Group Sales Coordinator (1993 1994). Prepared convention contracts and assisted in coordination for VIP reservations.

CONTRIBUTIONS

Supported Director of Incentive Sales and National Sales Manager to meet food and beverage revenue goals.

Coordinated site inspection of properties which included the El San Juan Hotel & Casino, Condado Plaza Hotel and Casino, and El Conquistador Resort and Casino with meeting planners.

EDUCATION

Earned Credits toward a Bachelor of Science Degree in Business Administration

University of Phoenix, 2005

Business and Office Management Certification

Katherine Gibbs School of Business, New York, New York

Property Management Certification (July 2012)

New York Real Estate Institute, New York, New York

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