Michael Gifford

Email: abqmmt@r.postjobfree.com

Address: **** **** ******

City: Alexandria

State: VA

Zip: 22307

Country: USA

Phone: 951-***-****

Skill Level: Management

Salary Range: $67,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Michael S. Gifford

Organization Customer Service Communication Five Stars Five Diamond Performing

Profile

Nine years of experience in an array of service within the hospitality and travel industry; ranging from hotel operations and customer service to entertainment and special events including production management and professional performance

Unmatched guest relation skills especially in creating special touches and resolving guest request and concerns.

Excellent communication skills; maintain positive relations with staff and guest in high-volume, fast paced environment.

Excellent eye for detail, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest expectations and company standards.

An accomplished world traveler; accustomed to working and associating with a variety of individuals and personalities from around the world.

Professional Experience

Gaylord National Resort and Convention Center National Harbor, MD

January 2012-Present

Assistant Front Office Manager

Manage the front desk operation including guest registration; room assignment and check-out/ check-in procedures.

Ensure that group arrival, registration and check-out specifications and needs are executed.

Manage cash banks and monitor cash handling procedures.

Monitor billing; cashiering and bill adjustment procedures.

Represent property management in guest issue resolution and decisions related to front office.

Perform scheduled system checks and daily reporting functions

Update information in the Reservations system. Answer incoming calls from guests and potential guests to assist with reservations as required.

2,000 room property with 500,000 square feet of convention space.

Venetian/Palazzo Resort-Hotel-Casino Las Vegas, NV

June 2010-December 2011

Front Desk Supervisor /Prestige Concierge

Promoted to Prestige Concierge Level, private lounge for VIP guests.

Assist in oversight of front desk operations while providing impeccable five star and five diamond customer service.

Delivery of pre-shift to fellow employees at the start of the day.

Ran showcase reports for daily logs. Arrivals, due outs, in-house, blocking, VIP.

7,200 suite hotel/resort.

Over 2.25 million square feet of show floor and meeting space.

Largest 10 diamond property.

Group check-ins of 4,000 + of top fortune 500 companies.

The planning of guests stay from start to finish. In terms of limo pick-up, shows, tickets dinner reservations, tours, suite amenities.

Focus on the ability to up sale, cross sale and future sale with all guests.

Handling of guest challenges to the hotel. Offering comps, and protecting the integrity of the company.

Handling of guest suite changes through interdepartmental communications.

Maintain a positive/upbeat personality at all times in order to assist guest with questions, directions, check-in/check-outs, and other information regarding the hotel/casino to help create unmatched guest service experience.

Pure Management Group; Caesars Palace Las Vegas, NV

Mar 08-Nov 08; Mar 09- Oct 09; Mar 10-Sept 10

Lead Bartender

Responsible for setting up and maintaining proper health codes throughout the day.

Served as communication liaison between management, cocktail servers, porters and other relevant departments.

Responsible for supervising other bartenders bars to insure quality, and reporting back to upper management on bar and cocktail staff.

Responsible for placing orders and conducting inventory several times a month.

Organized sales from rental fees and cocktail servers.

Improved cost control by eliminating waste.

Prepared the annual budget for the season of the pool.

Processing payment in forms of cash, credit, room charge, and Info-Genesis transactions.

Responsible for all orders, new purchases, cleaning crew, and repairs.

Holland America Cruise Line Seattle, WA

Dec 03- Nov 07

Company Manager/Production Assistant/Dancer

Was appointed to manager and representative for the Cast

Organized schedules, corresponded with Entertainment Management, enforced on-board policies.

Served as communication liaison between cast, entertainment heads, Production Company and other relevant departments.

Organize and oversight on all rehearsals, meetings, and duties

Responsible for implementing and maintaining disciplinary standards.

Oversaw and communicated with all stage crew ensuring the highest level of standards in all technical stage aspects.

Education

UNIVERSITY OF PHOENIX Las Vegas, NV

Bachelor of Business Administration-2009 GPA: 3.7/3.8

Western International University Phoenix, AZ

Associates Degree in Business-2007 GPA: 3.8/3.9

Certification

American Lodging Association:

Certified Hospitality Supervisor-2012 C.H.S

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