Edward Damiata

Email: abqm8l@r.postjobfree.com

Address: * ***** **** ****

City: Northboro

State: MA

Zip: 01532

Country: USA

Phone: 506-***-****

Skill Level: Management

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Project Leader/Manager Senior Consultant/Programmer

Edward Damiata

2 Jacob Cobb Lane Northborough, Massachusetts 01532

508-***-**** abqm8l@r.postjobfree.com

Qualifications Summary

Outstanding skills demonstrated through managing cross-functional teams and underperforming divisions to achieve new levels of success within fast-paced environments and competitive industries. Depth of expertise gained through streamlining operations, business unit development, project management, and systems engineering. Demonstrated excellence in assessing the organizations critical business requirements, determining deficiencies, and leveraging opportunities to strengthen competitiveness, increase revenues, and overcome market challenges.

Core Competencies

Business Process Optimization

Enterprise Systems Planning

Program Operations and Administration

System Integration/Enhancement

System Testing

Organizational Growth Sales and Marketing

Project Management

Customer Needs Analysis

Troubleshooting and Maintenance

Team Building/Leadership

Strategic Planning and Execution

Summary of Experience

Upgraded Plexus imaging product for Commercial Lines Insurance with no down time.

Created documentation detailing addition of new branches for P&C company

Modified large loss and subrogation notification process for key executives at Hanover Group

Took charge of designing, coding, and testing point-of-sale code fixes in Visual Basic and Java

Led the performance and tuning of all database access for batch and online systems

Played a lead role in integrating a newly purchased company into NEBS order entry system

Responsible for customer support using ITIL methodology.

Coached and counseled staff regarding provision of level I support

Rendered level II support for all products, evaluated IPCS and SVC dumps, as well as set up and testing of new product releases

Served as an integral member of a team tasked to automate manufacturing requirements for order fulfillment

Presented system requirements analysis and programming specs to other staff members

Improved support of Hanover Point of Sales system resulting in 200% drop in incidents

Professional History

Senior Principal Consultant Hanover Insurance Keane Inc., Boston, MA

August 2000 Current

Project Manager of Production Support Team

Delivery of 99.8% system availability for CL and PL Insurance

Streamlining of Technical Support Prioritization process

Achieved efficiencies utilizing local and offshore staffing models

Established basic system monitoring requirements

Introduced CMM methodology to clients ITs staff

Demonstrated expertise using ITIL methodology for incident resolution

Assumed primary responsibility for performance, stability and tuning for critical systems

Managed technical support projects at client sites from design, construction, testing and deployment

Provided estimations, project planning, resource planning and delivery of major projects

Senior Software Support Specialist GEAC Enterprise Solutions, Westborough, MA

July 1992 August 2000

Team Leader Level II Customer Support

Provided conflict resolution

Initiate contact with client management

Resolve difficult technical solution

Senior Programmer Analyst BJs Wholesale Clubs, Natick, MA

February 1991 July 1992

Senior Progammer

Design code and test to client specifications

Programmer Analyst New England Business Service, Inc., Groton, MA

January 1990 February 1991

Senior Progammer

Design code and test to client specifications

Technical Skills

Software: PVCS, Visual Basic, Java Script, Ajax, Toad, WinSQL, XML, HTML, MVS/XA, OS JCL, DOS/VSE, VSE JCL, MS-DOS, COBOL, Easytrieve, TSO, OS/390, VSAM, TMON, Abend-AID, Endeavor, Plexus

Database: IMS, Oracle, DB2

Education and Awards

Bachelor of Science in Computer Science

Wentworth Institute of Technology Boston, MA

Baseline Support Team awarded President's Achievement Award at Hanover Insurance (2008)

Professional Development

Project Management and Productivity Training Keane Inc. (2003)

Managing Remote Project Teams Training Keane Inc. (2006)

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