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Customer Service Human Resources

Location:
Simi Valley, CA
Posted:
February 05, 2013

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Resume:

Notary/Paralegal/Mortgage.

* ***** ********** ********** ********* fiscal, strategic and operations leadership

in uniquely challenging situations, Paralegal inspiration.

Profile

Motivated, personable business professional with multiple Industry knowledges and a successful 3-year track record of profitable small business ownership. Talent for quickly mastering technology - recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent Mortgage and legal guidelines.

Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial,

operational) issues and motivating staff to peak performance.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Strategy, Vision & Mission Planning

Finance, Budgeting & Cost Management

Profitability & Cost Analysis

Tax Prep

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Sales & Marketing Leadership

Policy & Procedure Development

Government Regulations & Relations

Insurance Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Profitability & Cost Analysis

Contract Negotiations & Strategic Alliances

Programs, Services & Products

Notary/Signing agent

Paralegal

Professional Experience

World Alike, INC 2010 September- present.

Small business owner/paralegal

Notary public services commission and bonded/insured.

Tax preparation services

Credit repair

Legal letter producer for legal purposes.

Own small company, founder myself.

Have vast majority of customers currently 30 ongoing support.

Loan closer for a vast network of closing companies

Currently on average closing 30 loans within a week,

Informa 2010 january-2010 September

Researcher for major banks

Researcher for individual banks

Listed pricing of major bank institutes

Made mystery shops set up appointments with bank owners

Executed excel spreadsheets with significant data (macros)

Researched data with means of communication with banks themselves, internet and us mail.

Gathered and collected information from many resources with a 99% accuracy.

Returned with a satisfied client

Overall 100 report were done for 100 banks during a regular work schedule.

Bank of America: 2009 May - 2010 January

Customer service/mail room/mortgage.

Packing and Shipping mortgage docs to attorneys.

Calling customers regarding mortgage loans etc.

In-bound and, out-bound calls to customers

Working with outlook, lotus notes as400.

Managing mortgage accounts

Processing mortgage checks.

Collections keeping historical accounts current and past due.

FHA loans

Loan closure

Post closing dept

Conducted research, compiled data, and prepared papers for consideration and presentation by executives, and committees.

Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

Staff Accountant

Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Filed and retrieved corporate documents, records, and reports.

Financial reporting, including monthly, quarterly, and year end closing. Serve as primary contact with outside CPA firm.

Payroll processing through QuickBooks

Budgeting, forecasting, and variance reporting

Maintenance of general ledger structure

Adjustments and reconciliations of bank accounts, including accrual entries

Human resources functions, including maintenance & processing of employee files

Education

2011- present

ICDC COLLEGE

Paralegal degree.

2007 - 2009- Present. Moorpark College

AA Major Criminal justice, Paralegal

GPA 3.2

2003 -2007 Royal High School,

Simi valley, CA

GPA 3.00

Certificates:

Notary Public license,

Signing agent license and background check with National Notary association.

SIX Sigma, Green belt

Tax prep license.

Working on real estate planning license.

1749 Ahart st Simi Valley, CA 93065 805-***-**** abqm6d@r.postjobfree.com



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