Position Wanted (Tulsa OK)

Ashley Owens

***** * **** **

Tulsa, OK 74015

(T)918-***-****

(E) abqm4h@r.postjobfree.com

Profile Office Manager/Administrative Assistant with six years of experience.

Areas of expertise include:

*Executive Office Support *Front Office Operations

*Meeting Planning *Microsoft Word

*Human Resources *Windows 2000

*Management *Customer Support

*Records Management *Technical Support Skill Highlights

*Administrative support *Problem Resolution

* Meet Deadline * Schedule Management

* Meets/exceeds goals * Self-starter

* Microsoft Office Skills *Team Building

*Employee Training and Development *Customer Service

*Microsoft Excel * Multi-Task Management

*Creative Problem Solving * Organization Skills

*Telephone Skills * Lift 50LBS

Training

* Responsible for training all new employee to ensure quality of customer service Administration * Answered multiple phone lines, transferred calls to corresponding departments Customer Service

*Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency Employee Management

* Liaised with HR departments to establish employee benefits, training, payroll and termination procedures

Professional Experience

10/2012-01/2013 Apple Barrel Caf Broken Arrow, OK

Server

Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Escort customers to their tables.

Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials.

Prepare checks that itemize and total meal costs and sales taxes.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Stock service areas with supplies

06/2011-08/2011 Safeway Grand Coulee, WA

Deli

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Managed incoming and outgoing calls.

06/2009-02/2010 Wendy's Catoosa, OK

Crew

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Performed accounts receivable duties including invoicing, cash applications, researching chargeback's, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

03/2000-11/2007 Washington Club Pennsgrove, NJ

Office Assistant/ Dish room

Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Provided efficient customer service to clients.

Liaised with vendors to order and maintain inventory of office supplies.

Scheduled and confirmed appointments for entire management team.

Preformed accounts receivable duties including invoicing, cash application, researching chargeback's, discrepancies issuing credit memos reconciliations and responding to customer requests for documentation.

Education

2014 CTU Online -Colorado Springs, CO, USA

Paralegal Science Associates

* 18 relevant units

* Courses include Keyboarding, business Mathematics and Report Writing

PowerPoint classes

Successful completion of time management courses Microsoft office training

Contact this candidate