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Sales Customer Service

Location:
West Chester, OH
Posted:
February 12, 2013

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Resume:

John Allen

Email: abql35@r.postjobfree.com

Address: **** ***** **** ****

City: West Chester

State: OH

Zip: 45069

Country: USA

Phone: 513-***-****

Skill Level: Director

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

John Randall Allen

6610 Holly Hill Lane 513-***-**** - 513-***-**** Cell

West Chester, Ohio 45069 abql35@r.postjobfree.com

High energy, results-oriented Business Development Professional with twenty four years` experience in profit-sensitive, competitive industries. Consistent high producer, with a reputation for creative leadership, expert hunting skills, adaptability/flexibility, and high-level work ethic. Exceptional communicator with demonstrated success building sustained profitable relationships at every organizational level.

AREAS OF EXPERTISE

* Territory Management * Complex RFP Responses * Quota Attainment

* Strategic Market Planning * Customer Acquisition * Value Added Solutions

* Product Development * Design & Deliver Winning Presentations * Team Leadership

EXPERIENCE

Aircraft Service International Group (ASIG), Orlando, FL

Director of Sales December 2011 - Present

* Executed all business development activities for Ramp/Cabin Cleaning, Aircraft/Airport Technical Services, and Into-Plane Fueling for all major US and international airlines at ten company bases, including the flagship station at JFK airport.

* Led cross-functional team through the sales process at assigned bases, including proposal development/delivery, staffing/recruiting plans, cost analysis, transition plans and contract negotiation

* Worked with upper management to refine and enhance the growth plan for the aircraft cleaning/appearance vertical

* Conduct all sales/marketing activities for company, from prospecting to securing customers, as well as superior service follow-up

* Partnered with GE Aircraft Engines to promote the Clear Core Engine Wash service to domestic and international carriers

RedTail Aero LLC, West Chester, OH

Principal October 2008 - December 2011

* Created an aviation business consultancy specializing in the marketing of private air charters to government, entertainment and other high net worth clients

* Provide business development and consulting services to US airlines and their contractors for ground handling, passenger service functions and contract business development services/go-to market strategies for emerging local companies

* Conduct all sales/marketing activities for company, from prospecting to securing customers, as well as superior service follow-up

* In 2010, achieved steady revenue growth of 8% in an economically distressed industry

JetEx Flight Support, San Francisco, CA

Manager, North American Business Development June 2009 - October 2009

* Led all aspects of new customer acquisition and retention for this Dubai-based US startup company

* Designed and created company marketing materials and website - geared toward the client`s goal of the most profitable and critical aspects of their business, including ground handling, overflight permits, fuel and flight management

* Managed CRM database of clients/prospects

* Company closed its US operation due to economic downturn

Virgin Charter, Santa Monica, CA

Director, Operator Relations April 2007 - October 2008

* Led all aspects of sales & business development for this innovative, online charter marketplace geared at providing the private aviation industry`s first seamless travel experience

* Initiated and maintained a strong operator partnerships, including lead generation, qualifying, quality/safety evaluation, presenting the benefits of Virgin Charter, and negotiating changes to the operator member agreement, where necessary

* Designed and implemented sales/marketing strategies for operators; successfully signed and integrated 21 operators and 187 aircraft in the first 6 months - growing to 31 operators and over 250 aircraft, at the peak of the business

* Developed and implemented training programs to ensure a smooth transition to the Virgin Charter site

* Leveraged relationship with Seagil software to develop an interface between Flight Management Software and the Virgin Charter marketplace; led the testing and QA of the interface, as well as designed the training materials used by operators for set-up

* Company closed its doors due to economic downturn

Sales Partnerships, Inc., Westminster, CO

Sales Executive, Seagil Software May 2006 - April 2007

* Managed all aspects of sales process, including lead generation and qualification through cold calling, product demonstration, needs determination, proposal preparation/closing and subsequent follow up

* Assisted in transition planning and execution for all new accounts

* Collaborated on the design and rollout of company marketing materials for trade shows

Flight Services & Systems, Cleveland, OH

Director, Sales & Service Integration February 2005 - May 2006

* Executed all business development activities for Ramp/Cabin Cleaning, and Passenger Services for all major US Airlines, including proposal development/delivery, staffing plans, wage surveys, cost analysis and transition plans

* Generated over $10 million in revenue in a 14-month period, nearly doubling the size of the company

* Designed financial and proposal templates which were adopted as the company standard

PrimeFlight Aviation Services, Nashville, TN

Director, Business Development October 1999 - February 2005

* Secured over $75 million in revenue, 67% of which was new business

* Created and delivered a TSA Pilot Program security screening bid at Kansas City Airport, generating $35 million in revenue

Linnabary and Associates, Cincinnati, OH

Vice-President, Sales & Marketing October 1998 - October 1999

* Designed and implemented all sales and marketing activities for this nationwide provider of retail customer service evaluation programs

* Achieved 104% of revenue target for 1999, including 13% year over year growth; secured the largest single revenue account in company history

* Created an automated customer/prospect tracking system which lead to increased efficiency and productivity

DHL Worldwide Express, Redwood City, CA

Account Representative January 1995 - October 1998

* Created and implemented territory marketing plan, securing business partnerships with exporters to create efficient, international, air-export programs

* Achieved 19% year over year growth and 100% International Client Retention

Prior Sales Positions

* Federal Armored Express, Baltimore, MD - Account Executive August 1994 - December 1994

* Pinkerton Security & Investigation Services, Encino, CA - Sales Representative July 1993 - July 1994

* Hubert Merchandising Solutions, Harrison, OH - Account Manager May 1989 - March 1993

EDUCATION

Ohio University, Athens, Ohio, BS in Interpersonal Communication, August 1988. Organizational Communications concentration, with an emphasis in Business and Psychology.

closing skills.



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