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Sales Customer Service

Location:
Colorado Springs, CO
Posted:
February 09, 2013

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Resume:

Chad A. Mason

719-***-**** abql2s@r.postjobfree.com

Business Development Specialist

BRAND STATEMENT & CORE COMPETENCIES

Lender business professional with more than 23 years experience in Sales, Marketing, Management, and

Leadership positions. Skills include communication, leadership, recruiting, training, relationship/

retention and product knowledge. Broad professional background in public relations with an emphasis in

networking and community involvement. Built solid relationships through networking, strategic partner-

ing and business marketing initiatives. Improved revenues and customer loyalty through sales improve-

ments and business development.

1992 Bachelors Degree, Geography and Communications.

*Recruiter/Talent Acquisition and Management *Sales/Marketing and Advertising

*Trainer/Performance Appraisal Systems *Retail/Wholesale Lending

*Customer Service Representative *Supervisor/Management

PROFESSIONAL EXPERIENCE

UNIFIED TITLE COMPANY; Business Development 2012-Present

Description of Responsibilities

Outside sales, marketing, public relations, and customer relations retention. Product and program

knowledge. Geographic title representation for Southern Colorado.

Accomplishments

Built a network of Commercial and Residential Realtors and Lenders business contacts, in all secondary

and tertiary markets. Branded company in new markets within my territory.

BESTWAY DISPOSAL; Commercial Sales / Public Relations 2010-2011

Description of Responsibilities

Outside sales, branding and community awareness. Customer management, relations / retention.

Sustainability and environmental awareness consultant.

Accomplishments

Exceeded monthly volume($4,500) and unit goals(14).

Built a network of corporate, private and green business contacts.

Educated many different business sectors on green living and triple bottom line practices.

U.S. BANK HOME MORTGAGE; Regional Sales Manager 2008-2010

Description of Responsibilities

Team management of seven Mortgage Bankers, origination of mortgage loans, client management,

relationship retention, recruiting, training, guidelines - product program knowledge, and quality control.

Accomplishments

Recruited, trained and increased sales staff from 3 to 7 Mortgage Bankers, built internal support team, and

developed external strategic referral relationships.

CORNERSTONE HOME LOANS, INC.; Branch Manager/Consultant 2005-2008

Description of Responsibilities

Loan origination, client management, product and program knowledge, relationship/retention.

Accomplishments

Increased company sales volume in Southern Colorado, built retail client data base, managed the sales,

marketing and advertising in my territory.

SOUTHSTAR FUNDING LLC; Wholesale Account Executive 2004-2005

Description of Responsibilities

Loan product sales, marketing, relationship retention of Southern Colorado sales territory.

Accomplishments

Increased market share in Southern Colorado s secondary and tertiary markets. Met all unit goals.

WELLS FARGO HOME MORTGAGE; Home Mortgage Consultant 2002-2004

Description of Responsibilities

Sales, marketing, customer relations/retention, consulting and credit repair.

Accomplishments

Top Producer Plaque 2003 Q3&4, Star Award 100% Customer Satisfaction 2003 Q2, 3 and 4, Stage

Coach Plaque- Outstanding Customer Service Award 2003 Q2.

CURRENT PROFESSIONAL ORGANIZATIONS & COMMUNITY INVOLVEMENT

CMLA- Colorado Mortgage Lending Association

HBA- Home Builders Association of Colorado Springs & Teller County

PPAR- Pikes Peak Association of Realtors

PPLIG- DBA Peak Reia, Pikes Peak Landlords and Investment Group

Founding Member, Springs B2B (Exclusive Business to Business Networking Group)

BBR- Business By Referral (Exclusive Networking Group)

Colorado Springs Chamber of Commerce/EDC, DBA Colorado Regional Business Alliance

Fundraiser; Cystic Fibrosis Foundation, Numerous Tournaments and Events

EDUCATION

USA Hockey Certified Coach, Referee 1987

Ferris State University; Big Rapids, MI G.E. & Associates Geography 1992

University of Northern Colorado; Greeley, CO B.S.- Geography & Communications 1994

National Youth Sports Coaches Association Certified First Aid, CPR, First Responder 2010

OTHER EMPLOYMENT

Commercial Sales/Public Relations; Bestway Disposal

Commercial Sales/Retention Relations Representative; Waste Management

Commercial Construction Medical Sales/Customer Relations; BFI Waste Systems

Account Executive; Lamar Outdoor Advertising

Sales and Marketing Director;Accounts Service of Colorado LTD (Collection Agency)

Farmer; Maggies Farm LLC

SPECIAL INTEREST

Ice Hockey Player, Coach, Director, Referee

References and salary history due upon request.



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