Veronica Summitt

Email: abqkwq@r.postjobfree.com

Address:

City: Alexandria

State: IN

Zip: 46001

Country: USA

Phone: 765-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Collector committed to addressing customer concerns with speed, accuracy and professionalism. Highly enthusiastic collector with 14 years experience. Dedicated Collector motivated to maintain customer satisfaction and contribute to company success. Collector with extensive knowledge of the industry. Energetic, outgoing and driven to reach company goals. Meticulous Collector, excellent at juggling multiple tasks and working under pressure.

Educational Background:

High School Dipolma from Anderson High, Ball State University IN 1/2001 to 6/1981 (College Prep)

Job History / Details:

Career Overview

Skilled Collector committed to addressing customer concerns with speed, accuracy and professionalism.

Highly enthusiastic collector with 14 years experience.

Dedicated Collector motivated to maintain customer satisfaction and contribute to company success.

Collector with extensive knowledge of the industry. Energetic, outgoing and driven to reach company goals.

Meticulous Collector, excellent at juggling multiple tasks and working under pressure.

Skilled Collector committed to addressing customer concerns with speed, accuracy and professionalism

Resourceful Collector Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.who consistently meets and exceeds productivity goals.

Highly enthusiastic collector with 14 years experience.

Core Strengths

Strong organizational skills

Active listening skills

Energetic work attitude

Adaptive team player

Adaptive team player

Negotiation competency

Strong problem solving ability

Accomplishments

Work Experience

June 2009 to February 2013

IMC Credit Services Indianapolis, IN

Collector

Worked on FACS System. PC experience in windows environment. Trained in FDCPA. Effective written and verbal skills. Able to meet weekly and monthly goals set by management. Negotiate with consumer on best resolution of debit in timely manner, updated all demographics. Experience with skip-tracing.

November 2007 to June 2009

Credit Bureau Systems Ownsboro, KY

Collector

Worked from home as a collector. Maintain route of 2000 accounts.

Contact and collect unpaid medical bills. Prepare accounts for legal action.

Skip-tracing when needed. Meet daily.weekly and monthly goals.

November 2004 to November 2007

Alliance One Anderson, IN

Collector

Collect on medical bills. Group leader of 10 people. Maintain route of 2000= accounts. Used FACS system. Use skip-tracing tools when needed.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

November 2004 to November 2007

Alliance One Anderson, IN

Collector

Collect on medical bills. Group leader of 10 people. Maintain route of 2000= accounts. Used FACS system. Use skip-tracing tools when needed.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Educational Background

1981 Anderson High Anderson, IN

High School Diploma College Prep

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