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Manager Customer Service

Location:
Tampa, FL
Posted:
February 12, 2013

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rosamond

brookinsRose Corde

Mrs. Rose Corde

**** **** *** ***** ***** - Tampa, FL 33616 - 813/802-1679 -abqkvl@r.postjobfree.com -

Professional Contributions:

Clerical: Accurate typing at 45 wpm; 10,000 ksph; knowledge of MS Word, Windows 95, 97,98,XP; Excel; Word Perfect 8.0,12; answering multiple phone lines; filing; faxing; Direct Billing; scheduling; auditing; bank deposits; daily Excel reports for AR, Transcriptions

Customer Service: Handling customer complaints and problem solving; dispatching; making reservations; verbal and written communication skills; assisting customers in any/every aspect so the customer has had an excellent customer experience

Medical Billing: Medical Manager; EOB handling; CPT; ICD9-CM; and HCPCS coding; handling of Worker's Compensation; Medicaid, Medicare; Third Party Billing; OSHA Regulations Training; posting insurance and patient payments in Medical Manager; distribute incoming mail; scanning EOB's

Basic CNA Skills: Hand washing; assisting with a bedpan; ambulating/transferring residents with a gait belt; changing occupied bed, feeding; dressing residents with a weak arm; Vitals TPR, BP, weight; ROM exercises; providing catheter care; partial and full baths; oral care; hair and nail care; foot care; peri and perineal care

Education:

Leary Technical Certified Nursing Assistant Tampa, FL 4/08-7/08

Concorde Career College Insurance Coding/Billing Tampa, FL 4/02-7/03

Carl D. Perkins Job Corps Certified Receptionist Prestonsburg, KY 10/98-8/99

Okeechobee High School HS Diploma Okeechobee, FL 8/93-6/97

Career Profile:

Bayshore Pointe Nursing Home Dietary Aide Tampa, FL 11/09-2/10

Beach Park Academy I & II Child Care Worker Tampa, FL 7/09-Present

Kids Palace Child Care Child Care Worker Tampa, FL 6/08-9/08

Excel Rehabilitation Center Externship/ CNA Tampa, FL 4/2008

Jan Platt Regional Library Assistant/ Volunteer Tampa, FL 1/08-4-08

Eckerd Youth Development Ctr. Control Room Operator Okeechobee, FL 11/06-5/07

Pier II Resort Front Desk Manager/ Hotel Okeechobee, FL 3/05-4/06

Illiant Corporation Medical Poster Tampa, FL 7/03-6/04

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