Tyesha Jones

Email: abqku5@r.postjobfree.com

Address:

City: Tampa

State: FL

Zip: 33610

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative with the ability to build strong relationships with customers, coworkers, and potential clients. Able to treat people from diverse backgrounds with kindness and respect. And most of all, just a highly motivated individual with a passion for customer service.

Educational Background:

High School Dipolma from Hillsborough High School, Tampa FL 1/2001 to 6/2008 (High School)

Job History / Details:

Summary

Customer Service Representative with the ability to build strong relationships with customers, coworkers, and potential clients. Able to treat people from diverse backgrounds with kindness and respect. And most of all, just a highly motivated individual with a passion for customer service.

Highlights

High customer service standards

Service solutions expert

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

August 2012 to Current

Stream Global Services Tampa, Fl

Sales Rep

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provided responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.Receiving calls with the objective of handling customer inquiries, problem solving and promoting the sale of products and/or services while providing exceptional customer service. Meeting a sales goal, quota or specific attainment percentage was always required.

2/12/2013 12:00:00 AM

May 2012 to August 2012

Vangent General Dynamics Riverview, Fl

Customers Service Representative

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Presented and clearly explained insurance policy options to clients based on their needs and goals.Researched coverage and premium options and supplied clients with the best coverage available.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.

September 2007 to July 2010

Busch Gardens Tampa, Fl

Customer Service Rep/ Cashier

Served as an ambassador for Bush Gardens; presenting customers with accurate information about park events. Maintaining a tidy and safe work area was part of work duties. Taking directions from persons of authority. Cash handling, customer service, balance drawer, petty cash, and place orders for inventory. Became a supervisor in training: such as duties involved opening and closing the registers, approving overrides, assisted in training new cashiers, monitoring cash limits, scheduling lunch breaks, and ensuring quality customer service at all times

January 2007 to August 2007

Giant Eagle Uniontown, Pa

Customer Service Rep/ Cashier

Provided exemplary customer service by ensuring customers orders were processed through the register accurately and efficiently in the friendliest manner. Resolved customers questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner. Assisted customers with services such as, applying for Giant Eagle Advantage Cards, purchasing money borders, completing Money Gram transactions, lottery transactions, and TicketMaster purchases. Answered telephones in a friendly and efficient manner and directed customers to the appropriate personnel, taking messages as needed. became familiar with products in the store to answer questions and make suggestions to customers.

Education

2008 Hillsborough High School Tampa, Fl

High School Diploma High School

Contact this candidate