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Customer Service Manager

Location:
Hooksett, NH
Posted:
February 18, 2013

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Resume:

Tim Thyne sharing thoughts on life, college, business...

An individual with strong time management, organization, public speaking, leadership, interpersonal, communication, and creative problem solving skills. Demonstrated ability to work collaboratively in a team environment as well as manage projects independently. I have marketing experience in social media management, event planning, lead generation, web analytics, PPC Advertising, and customer feedback.

EDUCATION:

May, 2013 BS Candidate, Business Administration

Southern New Hampshire University, Manchester, NH 03106

3-Year Honors Business Program

This program is nationally recognized, first in the nation, integrative/experiential approach to business learning. It is a highly competitive program where students are required to participate in integrating experiences at the end of every semester to demonstrate competency in concepts and strategy application of topics studied during the term to a case problem. A presentation of the solution is made, using multi-media techniques, to faculty. Graduating students of this program demonstrate competencies in communication, information technology, research, problem solving, leadership, strategic approach, global orientation, legal and ethical practices, analytical skills, and teamwork.

EXPERIENCE:

March 2011 – Present Manchester, NH

Marketing & Social Media Intern

As a marketing and social media intern responsibilities include a wide-array of individual and team projects, including the opportunity to work with cross-functional teams to assist marketing in meeting all deadlines and deliverables. Main focus is around developing and implementing social marketing initiatives, event planning, PPC Advertising, and analytical reporting. Other responsibilities consist of customer feedback, business development calling, lead generation, CRM reporting, datasheet creation, and management of Microsoft Gold Partnership.

July 2012 – Present

Nashua, NH

As an independent contractor to small businesses and executive professionals responsibilities include strategically implementing, managing, and improving their online presence through social media channels. Experience in developing social media strategy plans, community management, intermediate blogging, SEO, digital marketing and analytical reporting.

September 2012 – Present New Paradigm Design Manchester, NH

Student Consultant, NH Court System

As an element of the three year honors program, students are required to complete an academic consultancy project. Our consulting team is currently working with the NH Court System to conduct a state wide-wide satisfaction survey of the Courts employees and patrons. This requires an analysis of the internal and external environments of the organization and strategic recommendations based on analyzed results.

2007 – 2011 Fun World Nashua, NH

Manager

As a manager of a privately owned family amusement center the responsibilities consist of directing and supervising employee training, financial transactions, customer service, and the display and maintenance of the establishment. Incumbent assists in planning and operating marketing/promotion programs. Additionally responsible for the development and maintenance of public relations, establishing and enhancing the company image in the market place and community.

TECHNOLOGY SKILLS:

Proficiencies in MS Word, MS Excel, MS PowerPoint, Outlook, Adobe InDesign,, MS Project,,,,, .

HONORS AND ACTIVITIES:

2012 – Present: Student Ambassador

2011 – Present: Senator, SNHU Student Government Association

2011 – Present: Southern New Hampshire University (SNHU) Presidents List, 3.9 GPA

2011 – Spring 2012: Captain, SNHU Club Crew Team

2009 – 2010: DECA, International academic business organization, President

Competed at 2009 & 2010 International Career Development Conferences

COMMUNITY INVOLVEMENT:

Big Brothers Big Sisters

Mentor (Big Brother)

A one-to-one mentor to a child facing adversity my main role is to provide guidance and support to help my little brother achieve success in school, avoid risky behaviors, and improve his self-confidence.

New Hampshire Food Bank - Nourish New Hampshire s Hungry Campaign

Campaign Director/ Founder 2009

The consisted of over 70 members working to raise money and food for individuals in need within the state. I organized committees, assisted in setting and achieving goals through motivating members and keeping all aspects of campaigning effective and efficient.

Gen-Y Smartphone Usage [INFOGRAPHIC]Dec 26, 12 •

How Will You Measure Your Life? [Summary]Nov 8, 12 •

Sep 19, 12 •

Social Media Marketing via SlideShare [INFOGRAPHIC]Sep 17, 12 •

Jul 25, 12 •

Wake up businesses! Student discounts are the...Aug 15, 12 •

Socialympics and the Twitter Games [INFOGRAPHIC]Aug 1, 12 •

It’s Time To Critique My Perfect Golfing...Aug 28, 12 •

How Will You Measure Your Life? [Summary]Nov 8, 12 •

Socialympics and the Twitter Games [INFOGRAPHIC]Aug 1, 12 •

It’s Time To Critique My Perfect Golfing...Aug 28, 12 •

Sep 19, 12 •

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