Michael Arnold abqjjj@r.postjobfree.com

http://www.razorsedge.org/~mike/resume/

Summary

Talented Unix System Administrator with twelve years of experience diagnosing and

resolving technical problems with multiple operating systems. Proven ability to

troubleshoot and solve complex problems, lead small project groups, and (re)design and

implement intricate computing environments. Demonstrated initiative to learn new

environments. Strong sense of "do it right the first time," meticulous attention to detail,

and ability to communicate technical knowledge to peers and support personnel.

Technical Skills

Operating IBM AIX 4.3.3, 5.1, 5.2, 5.3; Sun Solaris 2.6, 7, 8, 9, 10; Red Hat/Oracle

Environments Enterprise Linux 2.1, 3, 4, 5; SGI IRIX 6.2, 6.3, 6.4, 6.5.24; Hewlett-

Packard HP-UX 10.20, 11.00, 11.20; Network Appliance Data ONTAP 6.5,

7.0; VMware ESX 2.5, 3.5; Cisco SAN-OS 1.3, 2.1

Languages Korn Shell (ksh), Bourne Shell (sh), sed, awk, Puppet DSL

Software ISC BIND, djbdns, NTP, MySQL, iptables, NFS, CIFS/Samba, Big Brother,

Hobbit Monitor, Ganglia, Nagios, Bacula, Veritas NetBackup, Veritas

Volume Manager, Veritas File System, Veritas Cluster Server, Solstice

DiskSuite, Sun JASS, Solaris Containers, IBM HACMP, HP MC/Service

Guard, subversion, Sun Jumpstart, Red Hat Kickstart, Cobbler, IBM NIM,

Cisco Fabric Manager, NetApp Data Fabric Manager, Vintela/Quest

Authentication Services, Cloudera's Distribution including Apache

Hadoop, Puppet

Certifications

Cloudera Certified Hadoop Administrator

IBM eServer Certified Specialist pSeries Administration and Support for AIX 5L v5.2

Sun Certified System Administrator for Solaris 8

Technical Training

Puppet Master Training 24 hours

Cloudera Hadoop Systems Administration 8 hours

VMware Infrastructure 3: Install and Configure V3.5 30 hours

HACMP System Administration II: Administration and Problem Determination 40

hours

HACMP System Administration I: Planning and Implementation 40 hours

AIX 5L Jumpstart for UNIX Professionals - Certification Class 32 hours

Cisco Storage Networking Fundamentals End User 24 hours

Veritas Volume Manager, File System, and Cluster Server - 40 hours

Professional Organizations

USENIX: The Advanced Computing Systems Association

SAGE: System Administrators Guild

Various

Operation of RazorsEdge Packaging, packaging software for IBM AIX, Red Hat

Enterprise Linux, and Fedora.

Eagle Scout

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Professional Experience

Principal Systems Engineer 2011 to present

2008 to 2011

Senior Systems Engineer

2007 to 2008

Unix Systems Administrator II

Apollo Group, Inc.

Unix systems design and implementation specialist for all educational subsidiaries including

the University of Phoenix. Responsible for the technical design, implementation, and

coordination of multiple projects directed toward strategic information technology objectives.

Worked with various IT business units and vendors to define, document, procure, and install

new technologies. Planned, documented, and executed change control procedures to

accomplish project goals.

Technical lead involving design and ongoing operation of several clusters utilizing

Cloudera's Distribution including Apache Hadoop. Designed new deployment and

configuration automation systems to allow for hands-off management of clusters via

Cobbler, FUNC, and Puppet. Worked with development team via scrum to provide

operational support, platform expansion, and upgrades.

Major proponent in the push for Linux platform deployment and operational automation.

Utilized experience with Hadoop platform automation to deploy the same technologies

to the rest of the enterprise.

Member of internal standards bodies addressing network and server strategic direction

and architecture.

Responsible for maintaining Linux platform build standards including all aspects of OS

configuration and deployment. Submitted improvements to the Solaris standard builds.

Wrote documentation, automated processes, and mentored other System

Administrators.

Unix Administrator 2004 to 2007

Green Tree Servicing

System Administrator for all AIX, HP-UX, Red Hat Enterprise Linux, Network Appliance SAN,

Diligent virtual tape, and Spectra Logic tape systems. On call responding to major customer

affecting outages.

Designed and implemented IBM HACMP 5.3 clusters on AIX running Oracle

applications. Utilized IBM pSeries microLPARs, Virtual IO Servers, and Network

Installation Manager for automated network-based deployments.

Designed and implemented custom monitoring and trending with Hobbit Monitor.

Wrote various platform Standard Build documents as well as created install scripts to

automate conformance of new builds.

Migrated End Of Life hardware and operating systems to newer, supported platforms

while saving money on OS support costs.

Installed and configured IBM pSeries p690, p650, p640, p570, p550, p520; Hewlett-

Packard rp8400, rp5470, K, D, L, and N-class HP9000; Cisco MDS 9509, MDS 9216;

Network Appliance FAS980c, FAS270c, FAS3020; and Spectra Logic Spectra 20K,

Spectra 64K.

Contractor 2003 to 2004

IBM Global Services

Level 2 Unix System Administrator for IBM Web Hosting at American Express administering

Solaris, AIX, and Red Hat Enterprise Linux .

Responsible for production break/fix troubleshooting during the overnight shift and for

successful implementation of changes to the various AMEX system environments.

Wrote a custom PHP/MySQL application to track the large number of web server SSL

certificates and their expiration dates. Features included: automated email

notifications, custom report generation, group and SysAdmin server assignments, and

user authentication.

Configured and troubleshot various RS/6000 (pSeries), SPARC, and Intel (x86) systems

as well as MQ, IHS, and Websphere.

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Contractor 2002 to 2003

AT&T

Tier II application support for BILLDATS/Lucent Data Manager/CSG Data Mediation platform

on Solaris. On call responding to major customer affecting outages.

Provided System Administration expertise for hardware, OS, patch, and application

upgrades.

Involved with platform disaster recovery (DR) planning, updating, and testing.

Installed and configured Sun E3500, E6000, E6500, SunFire 3800, StorEdge D240,

StorEdge A1000, StorEdge D1000, StorEdge A5x00, and Cyclades TS-1000.

Unix Administrator 2000 to 2002

Adelphia Communications

Level 3 support for all Sun Solaris based servers and workstations. On call responding to

major customer affecting outages.

Maintained a large ISP network of 275+ Solaris hosts distributed throughout the

continental United States, managing the primary applications on most servers.

Designed and implemented a caching and content DNS infrastructure utilizing dnscache

and BIND on SPARC Solaris for over 300,000 clients.

Implemented hardware and software upgrades to the Usenet NNTP server network in

order to improve performance and scalability.

Designed, wrote, and tested Standard Operating Procedures for OS patch and site

software updates. Authored various other internal SOP documents.

Compiled and packaged custom Open Source software in Solaris, Irix, and Linux native

package format (pkgadd, inst, and rpm).

Designed and implemented a host m onitoring system utilizing BigBrother to monitor,

report, and trend ping, CPU, disk, load average, and other custom software performance

metrics. Wrote external scripts to test nonstandard services.

Coordinated responsibilities among various departments related to DHCP server field

deployments and the conversion from one hardware platform to another.

Reported system performance metrics to management and recommended enhancements

and other changes to scale various systems in order to keep up with customer demand.

Installed and configured Sun Blade 100, Ultra 5, Ultra 10, Ultra 60, Ultra 80, E250,

E220R, E450, E420R, E4500, Netra t1 105, Netra T1 AC200, Netra 1125, Netra 1405,

StorEdge A1000, StorEdge T3, and StorEdge L280; SGI Indy, O2, and Origin 200;

Nbase/Inreach Environmental Manager.

Data Control Center Technician 1999 to 2000

Adelphia Communications

Monitored and troubleshot problems with Cisco, 3COM, Fore, Cabletron, and Nortel

routers, switches, dialup chassis, and Cable Modem Termination Systems.

Monitored and troubleshot DS1 and DS3 circuits.

Network Switching Systems Operator / Maintainer (31F) 1996 to 1999

U.S. Army

Managed switching systems of an AN/TTC-39D(v)2 tactical telephone node.

Supervised, trained, and evaluated personnel on switch programming and node setup

logistics. Restored circuits and repaired equipment.

Performed circuit switch engineering and management.

Installed, operated, and performed scheduled maintenance on switching systems,

analog and digital multiplexing equipment, telephone switching and conversion systems,

patching, and circuit control equipment.

Administered the unit's computer resources.

Consultant 1995 to 1996

A.S.A.P. Computer Systems

Installed and upgraded Windows 95/NT networks including hubs and cabling.

Deployed NETWindows to various customers with site customization.

Developed web sites.

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Assistant Network Manager / Project Manager 1994 to 1996

Engineering Computer Services

Syracuse University

Supervised and developed the NETWindows Project, a custom version of Windows 3.11

booting from a Netware server, as well as other college-wide network projects.

Maintained a central computer lab of 25 workstations and two Novel 3.11 servers.

Upgraded PC hardware and software.

Instructed students, faculty, and staff on ways to improve their computer use habits.

Wrote programs to automate in-house administration tasks.

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