Linda Moore

Email: abqidd@r.postjobfree.com

Address: ***** * ******** ***

City: Centennial

State: CO

Zip: 80015

Country: USA

Phone: 303-***-****

Skill Level: Experienced

Salary Range: > $250,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Linda Moore 303-***-**** Email:abqidd@r.postjobfree.com Skills: Project Management Microsoft Word/Excel Computer Skills Verbal & Written Skills Sales/Marketing Decision Making & Problem Resolution Coached Employees Telecom Knowledge Supervisory Skills Training /Team Building Legacy Systems

Self-Motivated High Personal Standards Network Knowledge Qualifications: A highly motivated professional with extensive experience ranging from customer relations, project management, sales to supervising customer service teams. Possess a positive and highly interactive work style along with personal work standards that encourage initiative, teamwork and excellent results. Utilize a win-win solution. Coordinated budgets and forecasted expenses within department. Demonstrated strategic decision making about business operations across multiple departments and meeting deadlines and company objectives.

Professional Experience:

Century Link-Load Specialist 2008-Oct 2012

Load, manage and validate daily routes for technicians. Confirm technicians are meeting commitments and not in jeopardy of falling behind work load. Interact with field managers to notify escalations work moment and backlogs. Update orders with changes on dates of installations on t1, dsl & pots

Qwest Communications-Sales & Service Consultant 2003-2008

Sales & Service Consultant Interact with customers regarding sales, service orders, billing and client education. Interview customers for service needs with residential home services and wireless products. Handle customer inquiries and escalations, complaints with service or billing along with issuing orders on change requests. Utilize 15 different systems daily such as Sopad, Rsolar, web-sop, boss, cars, legacy systems, RTT, lmos, wfa-do, wfa-c, Consulting +, Soms and many more. Exceeded daily objectives in sales, service and availability. Collaborate with team members by introduction of challenging ways to exceed daily objectives by using team building techniques. Interacted with LRAC for due date escalations when needed. Utilized appointment scheduler to arrange for service order completion dates for the customer.

ADT -Qwest Communications 2001-2003 Corporate Trainer-Supervisor Manger

Trained new employees for business office sales & service which included the legacy systems, Consulting +, solar, rsolar, QBAT, appointment scheduler. Handled escalations from new trainees and set goals for each employee to exceed their objectives. Handled CWA Union issues by utilizing knowledge of the Union contract guidelines. Maintained budget for team by maintaining ledgers of debits and credits, personal expenditures, and contest expenses. Delivered timely feedback to each employee building enthusiasm and building desired behaviors. Excellent rapport with customers & peers where questions were asked & openly shared information.

Planet Consulting Inc-AT&T Broadband 2001-2001 Project Manager

Investigated, researched and analyzed sold office accounts utilizing numerous AT&T Broadband billing systems. Coordinated with clients on circuit changes and removals. Interacted with provisioning group to update and inform them of any revisions. Developed and maintained monthly reports on existing sold accounts. Completed deadline of project within time frame estimated with outstanding feedback

Demonstrated project timely completion of project and continued self-motivation. Strategically planned circuit cutover without jeopardizing the customer`s service.

Convergent Communications Telco Coordinator-Manager-Customer Care 2000-2001 Managed customer relationship once the service delivery process was completed. Ensured customers received timely resolution to billing issues, switched services, contract renewal, sales requests and other issues or concerns. Provided quality control for circuit related issues. Coordinated order fulfillment with vendors and collocation with telecom companies to connect interstate circuits. Interacted with provisioning group and numerous internal departments to coordinate installs to completion. Followed up on service order completion to meet company goals for service objectives.

Responsible for complex decisions affecting operations as well as interacting with multiple departments resolving complaints and honoring commitments. US West Communications/Qwest Account Consultant-BGS Business

Solutions 1977-2000 Interacted with high profile customers by telephone, meetings and email, for service requests and pricing. Arranged new services (T-1 and above) to be installed and followed up from start to finish with excellent customer feedback. Available on site or for large cutovers before or after hours to assist with any service issues customers may have with the installation. Trouble shot any service problems and followed up until they were resolved. Attended meetings on a monthly basis to be involved in any new service requests and/or service issues and to discuss customer satisfaction.

Service Delivery Coordinator - Carrier Wholesale- Business Government & Large Business Small Business & Residential Issued service orders for complex business products (DS1, DS3, PRI-ISDN, and Sonet Ring & PBX Trunks). Interacted and problem solved with designers & testers to deliver products within a specified time frame. Provided professional support to wholesale customers & Account Managers with accurate implementation of tariff`s & methods. Worked with local service requests to meet requisitions from customers via service orders. Subject Matter Expert (SME) for a team of 10 peers within the department. Trained design services, Tirks, SOAC, WFA-C, WFA-do and other legacy systems. Negotiated payment arrangements with clients for large and political accounts and collected past due accounts.

Education: Dale Carnegie Effective Speaking & Human Relations Barnes Business College, Business Administration

Applied Professional Technology -Central Office Telecommunications, Data Communications Series

Dick Jones Real Estate Law

Telecom Technology Certification

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