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Customer Service Manager

Location:
Colorado Springs, CO
Posted:
February 01, 2013

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Resume:

Gibar Bradshaw

Email: abqi77@r.postjobfree.com

Address: **** ******* **

City: Colorado Springs

State: CO

Zip: 80917

Country: USA

Phone: 719-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

3155 Pastime Place

Colorado Springs, CO 80917

719-***-****. abqi77@r.postjobfree.com

Gibar Bradshaw

Objective

To obtain a position of increased responsibility by utilizing my experience and skills in the restaurant, bar, and hospitality industries.

Experience

2011-Present Texas Roadhouse Monument, CO

Server, Certified Trainer, Manager

Supervises shifts to ensure the ultimate guest experience and restaurant efficiency

Completes managerial closing duties and paperwork

Calculates and handles deposits

Trains new teammates to meet and exceed restaurant expectations

Ensure guest satisfaction by exhibiting menu knowledge, anticipating guest needs, and providing friendly and prompt customer service

Consistently upsells products to enhance guest satisfaction and generate sales

Work with a team to keep restaurant clean, stocked, and guest-ready

2006-2011Famous Dave's of AmericaColorado Springs, CO

Server & Certified Trainer, Caterer

Created guest satisfaction by being timely, personable, and educated

Trained new employees to Famous Dave's standards and answer any questions of existing employees on specs and techniques

Maintained the restaurant with running sidework and helping my co-workers

Delivered food to customers on location without any issues

2003-2006,1995-1999 On the Border Mexican Cantina ColoradoSprings/Denver, CO

Server & Road/ Head Store Trainer

Handled guests time and money in a sensible and efficient manner

Traveled to new corporate store locations to train future employees

Worked every shift to create a fun, manageable atmosphere

Had consistent upsells, add-ons, and high liquor sales

1999-2003US Navy-USS LassenSan Diego, CA

E4 Petty Officer (Officer's Mess) Catering

Prepared meals on board ship

Prepped and cleaned kitchen before and after meals

Respectably took orders from higher ranked officers

Education

1994-1995Cuesta CollegeSan Louis Obispo, CA

Completed one year for sports education

1993-1994 Bakersfield College Bakersfield, CA

One year for sports education

Interests

Watching & talking sports, fantasy leagues, billiards, softball/baseball

Accomplishments

1995 State Champion-Baseball, 1994 All State and All American- Baseball, Head Store Trainer-On the Border, Certified Trainer-Famous Dave's, Certified Trainer- Texas Roadhouse, Manager- Texas Roadhouse



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