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Customer Service Loan Processor

Location:
Charter Township of Clinton, MI
Posted:
January 28, 2013

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Resume:

Petrina Porter

Email: abqi2d@r.postjobfree.com

Address: ***** ******** **

City: Clinton township

State: MI

Zip: 48036

Country: USA

Phone: 586-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PETRINA PORTER

30795 Brynford Dr. Clinton Twp, MI Cell # 586-***-****

Qualifications

I am a highly personable and organized, I have over 5 years of office experience. I have excellent written, verbal communications skills. Working knowledge using Gators, Lakewood, and Atlas also work with Real EC systems Desktop Underwriter, Encompass, Case Tracker, Iportal, Flagscape, IDM systems. looking for a position where I can build knowledge also advance my career

Professional Experience

Solomon Edwards /Contracted Dallas, TX 9/2011-1/2013

Team Lead- Foreclosure Review Department

Responsibilities:

My responsibility at Solomon Edwards

* Reviewer sheriff`s deeds, Notice of sale, Publications, Notice of Default, reviewed all first legal documentation comparing the dates Managed a team of 10 people.

* Performed complaint review case handling.

* Researched and resolved inquires of team members

* Follow instructed guidelines for rating/coding of inquiries

* Escalation Requirements if necessary

* Perform input of data points and/or findings into prescribed tracking and analyst

system.

* Supervised team of analyst to achieve production requirements and consistent performance of case resolution, as well as adherence

* . Managed a team of 10 people.

* Made sure all documents were uploaded in case tracker to determine ownership.

* Proving ownership at the time of foreclosure

* Reviewed Note, Assignments, Mers, and Mortgage also reviewed notes in AS-400.

* Reviewed Delinquency letters making sure that foreclosure was performed in correct time frame.

* Also worked on Bankruptcy making sure Bankruptcy was done correctly,

* Reviewer Hudson Cook to obtain information that was needed for each state.

* Also reviewed my teams work making sure all documents was uploaded, all questions answered correctly according to the state they resided in.

GMAC Mortgage Livonia, MI 8/2010- 7/2011

P3 Loan Processor

Responsibilities:

My responsibility at GMAC Mortgage

* Retrieved loans from my pipeline.

* Verified information on the loan.

* Cleared conditions for the condition rider

* Data Entry

* Ordered credit supplements

* Reviewed title made sure loans were clear to close

* Ordered subordination

* Made sure rate lock agreements were in the file.

* Ordered any documents that was needed for the loans

* Ordered homeowners insurance

* Ran DU if loan amounts increased by 5%

* Scheduled Closings

* Processed Freddy hasp loans, Conventional loans, VA, FHA, Fannie Mae, Purchases and refinances

Aerotek Personnel/Contracted Troy, MI 4/2009-7/2010

Title Source/Quicken Loans- Loan Processor

Responsibilities:

My responsibilities at Title source as a Loan Processor

* Retrieving Loan documents from the encompass system.

* I would retrieve the application to start the process.

* Reviewing the credit reports of the mortgage buyer along with verifying the borrower's credit history in terms of debts and payments. In case we find a bad credit history such as late payments, bankruptcy etc we send a notification to the borrower requesting for a written application.

* Also checked appraisal and property issues requiring further justifications.

* Reviewed title to make sure there were no liens on title, if there were any liens I would order subordinations to change the position of the lien or order payoff to make sure loans were paid in full.

* I have worked on FHA, FMNA, Conventional, VA loans, Purchases and Refinances.

Flagstar Bank Troy, MI 3/2004-1/2009

Customer Service/Loan Processor

Responsibilities

My responsibilities at Flagstar Bank as a Customer Service Representative to answer

* inbound calls answering questions on existing mortgages

* handle any escrow, tax or PMI calls that we receive in the call center

* solving any issues that the homeowners have on their loans

* Used IDM systems to look up closing documents to check and verify when payments were due.

* Reviewed mortgages to make sure all paperwork and signatures were in order, calculated escrows for the year to determine payment amount.

My responsibilities at Flagstar Bank as a Loan Processor

* I worked on FHA, VA Conventional, FNMA, Purchases and Refinances

* Verified that application was complete, loan type and amount of mortgage

* Verified assets, liabilities. Length of employment.

* Called or writes credit bureau and employer to verify accuracy of information.

* Made sure credit report was in good standing

* Verified debt to ratio to make sure loans were pre approved

* Ordered Subordinations for loans

* Cleared title so loans were ready to be closed

* Informs supervisor of discrepancies in title or survey

* Verified taxes on properties

* Verified debt to ratio

* Reviewed appraisals

* Submits approved mortgage loan file to MORTGAGE LOAN CLOSER for settlement



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