Customer Service Management

Jarrell Cathcart

Email: *********@********.***

Address: ** ****** *****, *** ***

City: Fredericksburg

State: VA

Zip: 22406

Country: USA

Phone: 540-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jarrell J. Cathcart

24 Shasta Pl, Apt 201

Fredericksburg VA, 22406

Home Phone Number: 540-***-****

Email: ****************@*****.***

SKILLS & ABILITIES SUMMARY

Extensive combined experience in executive-level administrative support, program management and analysis, human resource administration, and customer service. Well-versed in anticipating and meeting needs of senior-level staff. Dependable with information of critical, sensitive, or confidential nature. Exceptional communicator with considerable experience conveying information and instructions orally and in writing through variety of methods to all organizational levels; solid track record of preparing correspondence, memoranda, and research summaries for use in preparation of reports, briefs, and other documents. Proficient in managing multiple tasks simultaneously with accuracy and efficiency. Work proficiently independently as well as in team settings. Dedicated to providing quality work and skillfully interact with people from diverse cultural and professional backgrounds. Highly conscientious, gaining satisfaction from performing challenging tasks accurately and thoroughly.

CORE COMPETENCIES

- Active Secret Security Clearance

- Executive-level Administrative Support Program Management Assistance

- Special Events

- Project Management

- Manual and Automated Travel Arrangements and Vouchers

- Meeting Planning and Coordination

- Supply and Inventory Management

- Records and File Management

- Information Management

- Data Analysis and Reporting

- Human Resource Administration

- Training Support

- Microsoft Word, Excel, PowerPoint, SharePoint, FrontPage, Access, Outlook

- Internet Research and Data Analysis

PROFESSIONAL EXPERIENCE

Aerostat Team Lead, Launch and Recovery Director

SEP 2011 to JAN 2013, 84 Hours/Week

NEANY Inc./UAV Systems, Hollywood, Maryland

Daniel Rico, 214-***-****

Assigned to Forward Operating Base Joyce, Afghanistan, leading nine-person team under Department of Navy/United States Special Operations Command (USSOCOM). Combine knowledge of networking engineering and information management (IM) security with in-depth understanding of administrative management theories, techniques, and practices in managing classified material for Tactical Operations Center (TOC), conducting intelligence briefings with TOC, transmitting Situation Reports to Persistent Ground Surveillance Systems (PGSS), conducting site surveys and analysis, interpreting and enforcing policies and procedures, and training four newly hired personnel. Prized for versatility in operating multimillion-dollar PGSS Aerostat surveillance or lighter-than-air systems during all flight phases. Proficiently execute duties of Flight Engineer, Payload Operator, and Launch Recovery Director, as well as Team Lead providing round-the-clock site management and supervision at remote military outpost. Operate payload and imaging systems to generate maximum details of targeted area; conduct in-depth pre- and post-flight inspection and maintenance, and manage flight and maintenance logs for analysis. Managed purchasing of equipment, parts, and supplies, with accompanying files and documentation, and submit required information to senior decision makers. Order and maintain sufficient inventory of supplies necessary for UAS/UAV payload-associated fiber optic network, including fiber fusion, video feed, and monitoring equipment.

KEY ACCOMPLISHMENTS:

* Selected as Team Lead and Launch Recovery Director over 13 more experienced personnel with more specialized training

* Advanced Aerostat system to fully mission capable status in only three weeks-surpassing previous team leads who did not achieve this goal in four months and garnering promotion as a result.

Executive Assistant JAN 2011 to SEP 2011, 40 Hours/Week

Advantage SCI, Fort Belvoir, Virginia

Richard Gullickson, 703-***-****

Worked with Defense Threat Reduction Agency (DTRA) Treaties Verification Technologies (NTV), with supervisory oversight of office operations, to include records management, filing, forms control, and personnel management. Provided administrative program guidance and customer service support as first point of contact, replying to telephone, written, and in-person inquiries. Composed wide range of correspondence, memoranda, and e-mails; expertly used presentation software, and web browser applications; and maintained schedules and calendars for Division Chief. Assisted in configuring DTRA web portal via SharePoint, streamlined new employee orientation process, and coordinated process for issuing security clearances.

KEY ACCOMPLISHMENTS:

* Successfully managed all aspects of senior executive-level conferences.

* Served as the Defense Travel Systems administrator, expertly managed travel orders and travel vouchers for 14 high level government clients.

* Continually reviewed travel budget and reconciled discrepancies collaboratively with Business Enterprise and Defense Finance and Accounting Service. Collected, maintained, tracked, and compiled statistical data, and prepared statistical and management reports.

Executive Administrative Assistant

OCT 2006 to NOV 2010, 40 Hours/Week

Ceigas, Falls Church, Virginia

Edward Welsh III, 703-***-****

Rendered executive-level assistance to Chief Information Officer of TRICARE Management Activity and Military Health Systems, as well as overall support to Office of Chief Information Officer (OCIO) as OCIO Document Manager, Facilities Manager, and Other Direct Cost Purchasing Manager in charge of such items as Nextel BlackBerrys, laptop and desktop computers, and peripherals. Using DTS, prepared travel orders and vouchers, including air and ground transportation, and hotel reservations, for executive government clients.

Performed general office work-answering and responding to phone calls, greeting visitors, and using various office automation software programs and automated correspondence tracking systems, such as Livelinks, PC Docs, and SACCP, for formatting, tracking, and editing. Consistently commended for locating and retrieving information from files and documents as required or in anticipation of needs; developed systematic approach for resolving problems in locating and retrieving electronically stored data.

KEY ACCOMPLISHMENTS:

* Created a Microsoft Excel spreadsheet to keep track of Joint Mission Information Systems (JMIS) Other Direct Cost (ODC) spending. Spreadsheet has become a key tool in for budget analyst.

* Developed and maintained Microsoft Access database for monitoring status of taskers issued by Pentagon, which facilitated simplified reporting and became foundation of TRICARE Management Activity intranet

Postal Clerk

NOV 2005 to AUG 2006, 40 Hours/Week

Navy Regional Contracting Center, Sembawang, Singapore

PC1 Albert Johnson, (65) 9818-0311

Counseled and advised management on administrative matters and activities relating to Contracting Center programs. Recommended optimum use of available resources based on results of administrative studies, ongoing assessments of work process and procedures, and analyses of corrective actions. Stayed apprised of organizational directives and researched appropriate regulations and guidelines, gathering pertinent data for supervisor`s review. Designed, organized, and managed effective filing systems; meticulously maintained supplies inventory; processed billing statements; and distributed AV-7s facilitating expeditious and accurate payments to airlines. Maintained and managed office calendars and schedules to streamline meeting planning. Prepared agenda and took notes during meetings with senior-level personnel, requiring independent decision-making capability and discretion. Scanned AV-7`s into Microsoft Access database for easy access for monthly reports. Repeatedly commended for ability to read, understand, interpret, and apply policies and procedures in both formal and informal settings to arrive at decisions. Coupled this expertise with ability to communicate orally to obtain, clarify, and disseminate information and to prepare step-by-step written instructions for others to use in researching and analyzing technical issues.

EDUCATION:

Associates Degree -- OCT 2002-MAY 2003 - Graduated

Business Management, University of Maryland Asian Division, GPA 3.20, 60 Hours, Semester

Bachelor`s Degree - MAY 2003 - MAY 2013

Business Management and Admin., University of Maryland Asian Division, GPA 3.28,

111 Hours, Semester

CERTIFICATES:

Defense Travel Systems (DTS), 08/2011; Aircraft and Personnel Clearances System (APACS), 05/2011; Records Management, 04/2011; Microsoft Office, 04/2011; SharePoint, 04/2011; Document Management, 04/2011; Livelink Document Tracking Systems, 02/2011; Comprehensive Cost and Requirement System (CCARS), 01/2011; Staff Action Control and Coordination Portal (SACCP), 11/2010

MILITARY SERVICE: United States Air Force, 08/12/1998 to 08/14/2002. Honorable Discharge

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