Customer Service Resume (Maui Hi)

Date: ****-**-*7, 9:06AM abqh64@r.postjobfree.com

Richard M Scholl

**** ****** ** *******, ** 96793 720-***-****

OBJECTIVE: Position in Customer Service

Customer Service Position

KEY SKILLS AND EXPERIENCES

Leadership

Experienced manager with outstanding skill in supervising sales staff and business operations.

Highly organized and efficient in productively applying organizational resources to meet and exceed business profitability objectives.

Extremely effective at training and developing new employees to quickly reach their job potential.

Apply proven leadership techniques to keep staff motivation high and turnover low.

Customer Service

Communicate easily with all levels of people, quickly establishing rapport and trust.

Exceptional customer service skills in meeting the needs of even the most demanding clients.

Makes every client feel special, even in a demanding, fast paced retail environment, so that every client will have a "memorable" experience.

Build positive relationships with customers that generate both repeat business and referrals.

Managing Operations

Astute at negotiating the best price and locking in contracts that create the highest profit margin possible for the business.

Exceptional ability to quickly build rapport with vendors as well as determining their relative strengths and weaknesses so critical to successful negotiations.

Actively search for new vendors with new items that will increase sales and profit.

Monitor inventory to ensure turnover meets expectations for profit.

Create Excel spreadsheets to monitor sales and purchases and generated a perpetual inventory system for management review.

Marketing

Highly skilled in merchandising and placement of displays and products to increase sales.

Apply artistic talent to build eye-catching, colorful displays that demand the attention of customers.

Play the "Secret Shopper" to ensure competitive pricing

CAREER HISTORY

Store Manager Bradley Petroleum Centennial, CO 2012-2012

District Manager Bradley Petroleum Centennial, CO 2009-2012

Store Manager Bradley Petroleum Centennial, CO 2008-2009

Payroll Administrator Bradley Petroleum Centennial, CO 2008-2008

Customer Service Manager US Bank Denver CO 2007-2008

Customer Service Coordinator US Bank Seattle, WA 2005-2007

Personal Banker US Bank Seattle WA 2004-2005

General Manager Please Stop! Convenience Store Parkville, MO 2000-2004 Asst. Manager Please Stop! Convenience Store Parkville, MO 1994-2000

EDUCATION

Graduate, Manteca High School, Manteca, CA

Some College courses completed, Penn Valley Community College, Kansas City, MO

Certificate Course Completed at Park University, Parkville, MO. in Acting beyond Prejudice

Email: abqh64@r.postjobfree.com

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