Alisha Toleu

Email: abqh2i@r.postjobfree.com

Address: **** ******* ***** ***

City: Elk Grove

State: CA

Zip: 95624

Country: USA

Phone: 916-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Alisha Toleu

9312 Winding Brook way

Elk Grove, CA 95624

Cell: 916-***-****

E-mail: abqh2i@r.postjobfree.com

Objective: To gain experience and to further my career within your company. I believe I can be a very great asset to your company. I`m a hard worker and quick study. I put a lot of pride and integrity in my work. I`m customer oriented and I multi task with excellent customer service.

Skills:

Administrative and clinical Medical Assisting

Management

15 years of Customer Service

Typing 40+ wpm

All internet browsers

Multitasking

Microsoft Office

ICD9

CPT

HCPCS

Internet applications

Mobile applications

General office

Certification in Medical Terminology

Anatomy, and Physiology

Medical Billing and Coding

Cash Handling

First Aid

PPO

BPO

HMO

Epic EHR

CPR

Phlebotomy

ECG

Ten key by touch

Venipuncture

Urinalysis/Microscopic

Heavy call center

EOB`s

Medical Insurance

Claims

UB and 1500

Experience:

10/12-Current NCO- EOS- Customer Service Representative Rancho Cordova, CA

Extended Office service. Call center, for medical billing. Act as the business and billing office of a major hospital. Inbound and outbound calling to set up payment plans, financial assistance, or payments in full. 8 hours a day working with EPIC. A lot of customer service and medical terminology. Able to discuss with patients about their bill and what it is, deductible, copay, coinsurance and able to explain this to them. Submitting claims for code review, adjustments, financial assistance review. Verification of primary, secondary, and tertiary insurance and billing them. Responds to telephone, verbal inquiries regarding claims, policies and/or

procedures. Coordinate with internal and external sources as necessary to obtain information. Prepares,initiates a variety correspondence to respond to inquires/problems.

01/12-03/12 Medical Assistant - Extern U.C. Davis Internal Medicine Sacramento, CA

Obtaining accurate vital signs, rooming patients, entering information into EMR (EPIC) printing labels through invision. Sending patients records both external and internal to the medical records department to be scanned into the EMR system. Printing schedules for the next day`s appointments. Perform EKG/ECG`s, urinalysis -dipstick and tube draw for lab. Pregnancy testing, strep throat testing, bladder scans. Assist Doctors with Pelvic and Pap exams, also with wound packing. Cleaning rooms both for standard and infectious contaminants to maintain infection control. Stocking rooms. Maintain patient confidentiality. Worked with as many as 15 Doctors at one time and 5 different specialties.

01/12-01/12 Phlebotomist - Extern Bio - Data Laboratories Sacramento, CA

Venipuncture,butterfly method of drawing blood from patients. Two hour glucose tolerance test, Urinalysis, Universal, and Standard precautions. Stocking supplies, logging all patients for the day. Verifying all insurances. Completing lab requisition forms. Spinning tubes of blood.

10/11-12-11 Medical Assistant - Extern Dr. Alocozy Internal Medicine Sacramento, CA

Room Patients, Patient interview, histories, Vital Signs, Administer Injections, Ear Lavage`s, Blood glucose by finger sticks, Glucometer`s, filling, referrals, lab requisitions, faxing, phones, insurance, standing lab orders, submitted pre-authorizations, and TAR`S

05/05-07/11 Owner/Promoter- Little Promotions, Sacramento, CA

I booked, managed and promoted bands in the Sacramento area as well as across the United States. I have also booked, managed, and ran clubs with great success. I have a great reputation and rapport with bands and the music industry. This includes organizing the proper bands, with national acts.

12/03-08/04 FSP/KLS AIR West Sacramento, CA

Customer Service Representative

Organized pick-ups, carriers, and deliveries of freight in 8 different states. Call center, general office duties, while maintaining professional and diligent rapport with agents, carriers, and customers.

08/03 -11/03 Delta Dental of California Rancho Cordova, CA

Audit Review Clerk

Verified Benefit eligibility, explained benefits, computers, worked with 7 different screens at a time, data entry, paying claims, and general office duties. Heavy call center

04/03-07/03 Sutter Health, Sacramento, CA

Patient Access Representative

Registered all incoming patients in the emergency room. Walk-ins and by ambulance. Created medical charts, verified insurance, assisted patients upon discharge with payment plans and options. Heavy typing and phone usage.

12/02-04/03 First Responder EMS Sacramento, CA

Dispatcher, Customer Service Representative

Heavy call center and dispatch around 200 calls a day.

Dispatched all Ambulances to non and emergency calls. Worked with hospitals, and care homes to schedule for doctor appointments, transfers, and rides home.

Education:

2011-2012 Charles A. Jones Career and Education Center

Medical Assisting Course

2011-2012 Boston Reed

Phlebotomy Technician Program

Certifications:

MEDICAL ASSISTANT CLINICAL AND FRONT OFFICE

CPR/BLS/AED

ANATOMOY AND PHYSIOLOGY

EMR/EPIC

MEDICAL INSURANCE

PHLEBOTOMY

HIPPA

References: Available upon Request

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