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Management Customer Service

Location:
Katy, TX
Posted:
February 01, 2013

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Resume:

richard joe

Email: abqh07@r.postjobfree.com

Address: ***** ****** **** ****

City: katy

State: TX

Zip: 77494

Country: USA

Phone: 267-***-****

Skill Level: Management

Salary Range: $200,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

RICHARD JOE

27806 Myrtle Lake Lane * Katy, Texas 77494 * abqh07@r.postjobfree.com * 267-***-****

Strong executive with 24+ years experience in the commercial real estate loan industry who provides direction and administration of general operations for functional departments, productive management, and P&L accountability

SENIOR VICE PRESIDENT * MANAGING DIRECTOR * DIRECTOR OF OPERATIONS * EXECUTIVE

CORE COMPETENCIES

Loan Servicing

/ Regulatory Compliance / Financial / Market Analysis / Business Development / Relationship Building

/ Risk Management

/ Staff Leadership / Development / P & L Management

/ Due Diligence

CAREER ACHIEVEMENTS

* Managed global loan servicing operations platform with a UPB of over $230 billion and 25,000 loans with a staff of 240 employees

* Capacity to lead strategic planning efforts due to strong analytical skills to gain profits and cut expenses while minimizing risks.

* Completed expatriate assignment in Tokyo, Japan from 2005 to 2008. Responsible for the development and management of Capmark Finance Group`s servicing platform in Japan, China, and the Philippines. Increased servicing portfolio from $3 billion UPB to $20 billion over a 3 year period.

PROFESSIONAL EXPERIENCE

MANAGING DIRECTOR March 2011 - December 2012

SITUS (A RANIERI COMPANY) Houston, Texas

Since 1985, Situs, a Ranieri Partners company is the premier provider of commercial real estate loan advisory services and integrated process solutions. They offer a full complimentary suite of professional advisory services, and a customized service model to meet the high demands of their clients and partners.

* Managed the firm`s U.S. commercial loan servicing platform. Situs Asset Management is a rated primary and special servicer with a portfolio of 4,000 loans and an unpaid principal balance (UPB) of $10 billion.

* Directed primary servicing and portfolio management to ensure compliance with loan covenants and servicing agreements for Life Company, Government (FDIC), Private Securitizations, Mezzanine Debt, and Non-Performing Loans (NPLs).

* Managed client relationships to generate portfolio growth and to help identify synergistic opportunities with Business Development team.

* Responsible for P&L management and budgeting process. Handled annual revenues of $7 million and staff of 45 full time employees.

* Managed annual USAP audits, SOC 1 reviews, and rating agency servicer evaluations.

* Participating member of the Senior Management team

EXECUTIVE VICE PRESIDENT September 1996 - March 2011

BERKADIA COMMERCIAL MORTGAGE LLC Horsham, Pennsylvania

Berkadia Commercial Mortgage LLC acquired the origination and servicing platform from Capmark Finance Group in December 2009. Capmark Finance is formerly known as GMAC Commercial Mortgage (GMACCM). Berkadia Commercial Mortgage is a rated special, primary, and master servicer which provides management and resolution services for performing and non-performing loans and commercial real estate assets.

* Managed global loan servicing operations platform with a UPB of over $230 billion and 25,000 loans.

* Directed primary servicing and portfolio management to ensure compliance with loan covenants and servicing agreements for CMBS, Fannie Mae, Freddie Mac, HUD/GNMA, Life Company, Government, Bank and Private portfolios.

* Responsible for P&L management and annual budgets; staff of 240 full time employees and 5 direct senior managers.

* Participated in company costs reduction initiatives to reduce staff and implemented revised policies and procedures to enhance efficiency and productivity.

* Played integral and leading role in the development and implementation of captive offshore platforms in Ireland and India.

* Implemented customer service and insurance compliance review platform in the Philippines with industry leading BPO service provider.

* Expatriate assignment in Tokyo, Japan from 2005 to 2008.

* Responsible for the development and management of Capmark Finance Group`s servicing platform in Japan, China and the Philippines. Increased servicing portfolio from $3 billion UPB to $20 billion UPB over 3 year period.

* Member of Executive Committees in the U.S. and Asia.

PORTFOLIO MANAGER June 1987 - September 1996

GE CAPITAL ASSET MANAGEMENT Houston, Texas

GE Capital Asset Management is a leader in asset management solutions. Their customers are provided with residual and equipment value advice and residual asset market analysis.

* Successfully completed a management training program at General Electric Credit Corporation (GECC).

* Worked with manufactured home credit financing and credit collections.

* Completed annual financial analysis of water and sewer bonds issued by the Farmers Home Administration and general obligation and revenue bonds for colleges issued by the Department of Education.

EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE 1986

UNIVERSITY OF HOUSTON Houston, Texas

PROFESSIONAL ASSOCIATIONS

* Member. Mortgage Bankers Association (MBA).

* Member. Commercial Real Estate Finance Council (CREFC).



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