Christine Lamb

Email: abqgx9@r.postjobfree.com

Address: **** **** ****** *****

City: Grovetown

State: GA

Zip: 30813

Country: USA

Phone: 573-***-****

Skill Level: Director

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christine Bridget Lamb

2013 Lake Forest Drive, Grovetown, GA 30813

573-***-****

abqgx9@r.postjobfree.com

SUMMARY

* Project, contract and operations management

* Performance measurement and reporting

* Organizational surveys and assessment

* Employee and leadership development

* Cross-functional team leader

* Strategic planning and organizational development

* Internal quality control

* Corporate and regulatory compliance

* Proposal and grant writing

* Policy analysis and management

PROFESSIONAL EXPERIENCE

Organizational Development professional with over 13 years of experience. Proven initiator and strategic thinker with effective leadership, analytical, organizational and communication skills.

PRIMARIS 2000 to 2013

Consulting Firm - Columbia, Missouri

Director of Care Transitions and Communications 2012 to 2013

Responsible for directing key projects of a government contract including development and implementation of work plans, leading a cross-functional team, managing multiple budgets, and ensuring compliance with contract requirements. Responsible for directing communications staff and functions.

- Lead community-based collaborative projects in Missouri to help healthcare providers improve patient care.

- Achieved contract evaluation measures based on reducing unnecessary hospital admissions and readmissions.

- Organized educational programs, webinars and learning sessions for healthcare providers.

Director of Corporate Development, Quality Improvement and Communications 2000 to 2012

Provided direction and oversight of organizational development initiatives, strategic planning, performance measurement and reporting systems, communications, accreditation processes, corporate compliance, and grant/contract proposal writing.

- Developed company`s first scorecard tool for reporting key performance indicators (KPIs).

- Redesigned tools and processes for monitoring the completion of contract deliverables, resulting in a SharePoint system that improved accountability, efficiency, automation, and accuracy.

- Led performance improvement project to revamp an internal quality control system and restore compliance with contract requirements.

- Facilitated the overhaul of company`s policy management process, resulting in the implementation of a software system that improved policy review, updates, approval, documentation, and dissemination to employees.

- Conducted the first employee satisfaction survey and produced a feedback report for management that identified priorities and action items. Employee satisfaction contributed to Primaris being named as one of healthcare`s best places to work in 2012 by Modern Healthcare magazine.

- Led the company`s first initiatives focusing on organizational culture, team building, communication, employee development and recognition, executive development and coaching, employee/supervisor relations, including the use of the Hermann Brain Dominance Inventory and 360 degree leader assessments.

- Conducted the first organizational assessment using employee focus groups and a survey to identify opportunities to reinforce the company`s values and set strategic goals.

- Introduced the company to the Malcolm Baldrige Criteria for Performance Excellence, resulting in being selected by the state`s Baldrige-based quality award program to serve as an Examiner, Senior Examiner, Team Judge, and Overseer.

- Managed organizational performance measurement processes and internal quality control system for multiple government and private business lines.

- Developed methods and tools for establishing performance goals, collecting data, and reporting performance indicators.

- Instructed leadership team and staff on performance reporting processes and tools. Advised leadership team on performance management systems and improvements that were adopted.

- Prepared customized performance data reports and other management reports using a balanced scorecard tool, Microsoft Dynamics Customer Relationship Management (CRM) database reports, and spreadsheets.

- Facilitated the organization`s strategic planning process.

- Directed communications staff and functions including media relations, website management, public outreach/education activities, legislative communication, webinars, ads, and newsletters.

- Led multiple re-accreditation cycles to maintain accreditation through URAC (a healthcare accreditation agency) and ensure compliance with national standards.

- Collaborated with Human Resources Director to address employee and organizational improvement initiatives, recognition programs, training, leadership development, and corporate compliance.

- Identified funding and business opportunities consistent with the organization`s mission. Participated in business development team and marketing of products and services.

- Prepared proposals for grants and contract opportunities with government agencies and private companies.

- Served as Corporate Compliance officer, ensuring organizational compliance with company policies, government regulations, and contract requirements.

BEHAVIORAL HEALTH CONCEPTS, INC. 1998 to 1999

Consulting Company - Columbia, Missouri

Director of Research and Program Evaluation

Supported consulting projects focusing on program evaluation, organizational analysis, and outcomes assessment for organizations and agencies in Missouri and other states.

- Managed a statewide needs assessment project to identify training needs of all state government employees and assisted state officials in developing a training strategic plan.

- Conducted organizational research projects, developed data collection tools and methods, created and managed databases, performed statistical analyses of data, prepared written reports, delivered presentations of results.

EDUCATION

St. Louis University, St. Louis, Missouri

Doctor of Philosophy in Psychology (3.8 GPA)

Master of Science in Psychology

Concentration in Organizational Psychology

Northeast Missouri State University, Kirksville, Missouri

Bachelor of Arts in Psychology (3.6 GPA)

Minor in Communications

PROFESSIONAL TRAINING AND EXPERIENCE

Missouri Quality Award Examiner, Senior Examiner, Judge, Overseer, 2003-2008

PROFESSIONAL ASSOCIATIONS

American Society for Quality

American Society for Training and Development

National Association of Professional Women

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