Costumer service (Denver)

Kelsey Rowe Heikkinen

**** *. **** **. **** A

Denver Co.80221

abqgu6@r.postjobfree.com

720-***-****

Summary

I'm a up beat and flexible. Driven, results focused, detailed oriented person looking for employment

Highlights

Detailed oriented

Cash handling accuracy

Organized

Multi tasker

Flexible schedule

Proficient in counter point

Display set up

Repairing equipment

Training experience

Experience

ICC

Denver, Co.

11/2012-12/2012

Dispatcher, Appointment Setter

Made reasonable procedure exceptions to accommodate unusual customer requests.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Littleton Heating And Air Conditioning

Littleton, Co.

07/2011-09/2011\

Appointment setter, Dispatcher

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Malara Gardens

Arvada, Co.

04/2011-07/2011

Cashier

Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store.Kept the showroom clean and maintained neat, orderly product displays.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

The Grow Store

Lakewood Co.

05/2007-12/2010

Cashier, Sales rep., Repair equipment, Inventory, Light office work

Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Recruited and developed, retained retail talent for the company.Informed customers about all product lines and services offered by the company.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Education

Lakewood High

Lakewood Co.

High School diploma

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