Joshua L. Thompson

Mobile: 614-***-**** Charleston, SC 29401

abqgk1@r.postjobfree.com www.joshualeethompson.com

Objective

A position utilizing my extensive Systems Administrator Team Lead experience, my proven

Information Technology capabilities, my technical skills, my Bachelors of Computer Information

Systems education, and as well as my record of accomplishments .

Qualification Highlights

Outstanding customer service in telecommunications and computer system support.

Job relocation/promotion for new project in Columbia, South Carolina as a team lead.

Effective analytical, problem-solving, decision-making and multi-tasking skills.

Key team member who contributes positively to each project; works well in high stress situations.

Organized, efficient, productive, punctual, dedicated, hard worker, goal and results -oriented.

Experience

Avista Solutions, Charleston, South Carolina

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Systems Administrator / August 31 2012 Present

Responsible for technical design, planning, implementation, and the highest level of performance

tuning and recovery procedures for mission critical enterprise systems. Serves as a technical

expert in the area of system administration for complex operating systems. Recommends the

redesign and configuration of operating systems and system applications. Investigates and

analyzes feasibility of system requirements and develops system specifications. Identifies

methods, solutions, and provides project leadership and management in order to provide a high

level of service to the customers of the department.

Hewlett-Packard Company, Columbia, South Carolina

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Systems Administrator / Team Lead 2006 August 24 2012

Providing support and planning for critical requirements including: Network Administration,

Computer Builds, Software Loads, Product Testing, Telephony, End-User Support & Training,

and Vendor Relations.

Created and implemented a 46 county Backup Contingency and Continuity of Operations Plan

which was approved by the State of South Carolina.

Creator of a 31 page Central System Contingency and Continuity of Operations Plan for our main

hosting datacenter in Columbia, SC.

Installed and configured 18 HP C7000 Blade Enclosures with over 100 blades consisting of

W indows Server 2008 R2, and running over 800 Fiber Optic cables to two 8/80 Fabric Switches.

Configured over 36 10 gig Flex Fabric switches within HP s new Onboard Administrator.

Manage hardware configuration build outs, quote requests, and procurement of all hardware for

the CFS Project.

Managed all project hardware procurement processes and created monthly reports for Executive

Management and Change Control Boards in order to make better financial decisions.

Saved organization over 2.6 million dollars in procurement based processes and procedures

within 2 years by streamlining quote process and hardware configuration approvals.

Implemented several policies, including employee use of Internet and PC security.

Manage Central Symantec Endpoint Anti-virus server with reporting to our client.

Technical Support: Provided technical support and end-user training to internal and external

customers on network, software, and computer systems .

Maintained Datacenter with over 500 servers, from 1 U to 8 U.

South Carolina site visits for implementing infrastructure needs for 46 counties in 8 weeks.

Administer over 160 users VOIP phone systems, Active Directory, and Exchange Mailboxes.

Use Solarwinds Orion monitoring software in order to be pro-active in case of a disaster or

mishap.

Symantec Ghost imaging software, to deploy over 700 workstations and laptops with Windows

Vista Business Image.

Implemented HP Gold Disc for imaging over 2,000 machines throughout the state of South

Carolina.

Managed deployment and implementation schedule in order to deploy over 4,000 devices

consisting of laptops, desktops, printers, barcode readers within each county in the state of South

Carolina within an 8 week period.

Maintain and setup over 20 virtual servers with ESX VMware virtual environment.

Involved in over 150 server mitigation, in less than 20 hours.

Design, implementation, and maintenance of Microsoft Windows NT network systems for the

specific needs of the enterprise environment. Maintaining and establishing user accounts,

network security, troubleshooting printer problems, back -up devices, and installing and

maintaining servers.

Installation, configuration, troubleshooting, support, and maintenance of PC hardware and

peripherals including desktop computers, printers, scanners, modems, and networked printers.

W orking with replicator X for data replication between primary and hot site.

W indows workgroups and DOMAINS, Ethernet, TCP / IP, W2K directory service, LDAP.

Education

Bachelor of Science, Computer Information Systems Security, 2008

DeVry University, Columbus, Ohio

Designed to produce leaders in the management of information systems, this major combines a

business administration core with hands-on computer training to produce graduates prepared to

contribute to data processing, computer systems, and research communities.

Skills

W indows 7 W indows XP Microsoft Word 2010

W indows Server 08 W indows Server 2003 Microsoft Excel 2010

HP SIM W indows Vista Microsoft PowerPoint 2010

W indows WAIK Microsoft Exchange 2007 Microsoft Outlook 2010

IBM DOORS Linux, Debian Etch Microsoft SharePoint 2010

ASP.NET Dream weaver CS2 Microsoft Access 2010

IIS Microsoft Project Server Microsoft Visio 2010

HTML Microsoft SQL Server Microsoft InfoPath

Inter-Tel DB 5000 VOIP Systems W indows Active Directory VMware Infrastructure Client

Training

Windows Vista Certified

Geek Squad

Honors

ITIL v3 Training 5 Lifecycle Modules

References Upon Request

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