Louanna Walker

Email: abqfwc@r.postjobfree.com

Address: **** ******* **.

City: McKinney

State: TX

Zip: 75070

Country: USA

Phone: 972-***-****

Skill Level: Management

Salary Range: $75,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Louanna Walker

6513 Taprock Drive McKinney, Texas 75070 972-***-**** abqfwc@r.postjobfree.com

Operations Supervisor - Telecommunications

Solutions-oriented professional with notable success in the telecommunications field. Strong management expertise dealing with large customer accounts, technical resources, managing escalations, and meeting contracted SLA agreements. Consistent history of effectively managing customer relationships, producing results and being part of effective operations, sales and marketing teams. Track record of increasing responsibility and earning leadership roles throughout career.

Professional Experience

Arrow S3 (formerly Shared Technologies) Irving, Texas

Operations Supervisor/Program Manager 2006-2012

Managed technical on site staff of 21 and day-to-day Operations and Escalations for the Countrywide/Bank of America account locations in the US and Costa Rica. Audited and maintained the entire voice/data network that utilized the Passport/Optera/Baystacks for Bank of America account. Oversaw customer relations, Quarterly Preventive Maintenance, escalations, and site and truck inventories. Managed small Moves, Adds, Changes (MAC) activities to large scale projects assigned to the Bank of America.

Single Point of Contact (SPOC) for major clients - Wyndham Vacation Properties, Skadden Arps, HMA, Marriott, and Arrow's domestic locations.

AIT Technologies, Arlington, Texas

Account Manager 2005-2006

Recruited to manage an extensive customer base in the Dallas/Fort Worth region. Sold and maintained existing customer base through scheduled visits. Developed new business through cold calling, customer referrals, and networking. Coordinated moves, upgrades, installations, and expansion for existing customers by providing quotes, thorough explanations, site surveys, and initiating Telco work.

Mercury Communication Services, Inc., Dallas, Texas

Account Service Manager 2004-2005

Maintained communications between MCS and its customers; updated and informed customers on all MCS products and services, and engaged customers in revenue-producing activities. Promote new and renewal SBC, Sprint, and XO products. Generate leads from existing MCS customers and non-MCS customers for New Sales.

Cypress Communications, Irving, Texas

Communications Consultant 1998-2004

Responsibilities included fostering Customer Relationships, coordinating resources, protecting and increasing customer revenues, cross selling and up selling, generating sales leads, and engaging renewals. Managed new installs and upgrades working with Sales and Operations.

Project Manager (WorldCom)

Responsible for major projects from LNPing new customers to maintaining large standalone sites. Duties included monthly billing and invoicing of customers, coordinating installation of UV products, responsible for training on Nortel, Lucent, and Intecom phone switches and Centigram and Meridian Mail voicemail systems. Placed orders for LNP, PRI/T1, and coordinating other CLEC installs. Audited customer's telecommunication needs. Assisted Sales Team with generating leads and maintaining relationships with Building Management.

Operations Supervisor (Intermedia Communications)

Managed four Technicians and three Communications Consultants. Responsible for maintaining telecommunication needs for Class A and B buildings in the DFW area from ensuring technical staff to local and long distance services. Responsible for telecommunication profit and loss at each location.

Inter-Tel Technologies, Addison, Texas 1994-1998

Operations Coordinator

Project Coordinator Manager

AMC Dispatcher

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