Michael Northcutt

Email: abqfry@r.postjobfree.com

Address: **** ** ***** ***

City: BEAVERTON

State: OR

Zip: 97008

Country: USA

Phone: 503-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MICHAEL S. NORTHCUTT

7670 SW 141ST AVE*, Beaverton, OR 97008* Phone: 503-***-***** abqfry@r.postjobfree.com

PRODUCTION MANAGER

Production Manager with extensive production staff supervisory experience, logistics background, and solid team leadership skills.

Managed the production and shipping of dental equipment with 4 reporting supervisors and 42 production personnel.

GREAT EMPLOYMENT ACHIEVEMENTS

Contributed to cost savings of $1,000,000 dollars for Dental Chair Operation and making the chair line profitable.

Grew Customer Service Representative Department from 7 CSR's to 21 to support the growth of the company and providing exceptional customer service to our customers.

Developed CSR training throughout the various product lines to prepare CSRs to support a growing product line as well as discontinued products.

Managed and increased efficiencies in production to create 12 plus months of on time delivery to our customers.

PROFESSIONAL EXPERIENCE

FOREST DENTAL COMPANY, HILLSBORO, OR 2011

PRODUCTION MANAGER

Managed the production and shipping of dental equipment with 4 reporting supervisors and 42 production personnel.

Effectively managed, mentored, and lead subordinates including hiring, coaching, discipline, and discharge.

Established performance expectations for the department to meet production goals for quality and shipments.

Constantly sought for opportunities to improve systems and avoid cost overruns and shipping delays.

Provided meaningful opinions as a key member of the senior management team.

Managed daily operations including client interface, compliance issues, solving day-to-day crisis, formulating action plans and developing comprehensive solutions for these matters.

Establishing performance improvement milestones, set reasonable expectations, measured success of changes, and achieved committed goals with a minimum level of outside support.

PATTERSON DENTAL COMPANY, PORTLAND, OR 2008-2011

SERVICE MANAGER

Managed the activities of 12 service technicians, scheduler, and, parts coordinator.

Trained and mentored service technicians in both customer service and expectations.

Directed all activities of the service department including installation, service and repair of dental equipment functions.

Implemented new scheduling procedures and project management tools to save both time and cut costs.

A-DEC INC., NEWBERG, OR (1995-2005)

DOMESTIC CUSTOMER SERVICE MANAGER 2003-2005

Managed Customer Service Department with 2 reporting Supervisors and floor staff of 35.

Department responsible for delivering Customer Service, Order entry and technical activities for a dental equipment manufacturer.

Responsible for a variety of supervisory activities including preparing budgets, performance evaluations, hiring and termination of staff.

Directed employee development program.

Resolving client, sales representative, and employee issues.

Department responsible for delivering Customer Service, Order entry and technical activities for a dental equipment manufacturer.

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR 1995-2003

Administered training and support for Customer Service Representatives assigned to work with dealer partners.

Designed and provided technical, troubleshooting, order taking and expediting products through production.

Hiring, terminations, performance evaluations and coaching staff.

INSTALLATION CREW LEADER 1995-2005

Responsible for leading installation crews at various dental schools, military and VA locations.

Activities included working directly with contractors and school or government personnel.

Communicated progress and issues during installation.

Assigned crewmembers various duties based on skill level. Provided training for inexperienced crewmembers.

Responsible for expenses and providing expense and activity reports after completion of installation. This position was in addition to other regular responsibilities.

CUSTOMER SERVICE SUPERVISOR 1999-2000

Provided support and training for A-DEC distributorship in the UK.

Designed technical support documentation, customer support, installation and assorted duties as needed.

ASSEMBLY SUPERVISOR Prior-1995

Responsible for the assembly of dental chairs and dental components and directing employee activities to meet the production, quality and on time delivery requirements.

Responsible for developing staffing and operating budgets to support the overall Manufacturing budget.

Duties included working directly with Engineering, making recommendations to product design and manufacturing capabilities.

Developed work flow processes and production area design to improve manufacturing capabilities to meet increased sales demand.

EDUCATION & COURSEWORK & OTHER CERTIFICATIONS

Post-Secondary Coursework in Business, Portland Community College, Portland, OR

Certificate from AMA for Essentials of Management Course

Computer knowledge and instruction in Microsoft Word, Excel, Power Point and Outlook

Courses include Management/Supervisory Development, Basics of Supervision, Job Instruction Training, Corresponding at Work, Apple Training, Principles of Management, Budgeting for Managers, Material Requirements Planning, and Fundamentals of PIC

Lean Enterprise Training

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