Customer Service Manager

Location:

Prince George, BC, Canada

Posted:

January 24, 2013

Contact this candidate

Resume:

Allan Dodds

Date of birth : September **th ****

Home: 250-***-****

Cell : 250-***-****

E-mail : abqf8t@r.postjobfree.com

Www : www.AllanDodds.com

Address

*** ******* *****, ********, British Columbia, Canada, V2E 2M8

Profile

Objective

Seeking the full time employment with an employer that will benefit from my management experience, positive interaction skills and exceptional customer service where my twelve years’ experience can improve the needed results.

Availability

Spring 2012

Key Skills

Proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Exceptional customer service skills

Innovative problem-solver who can generate workable solutions and resolve complaints.

Dependable, responsible contributor committed to excellence and success.

Energetic performer consistently cited for unbridled passion for work, and upbeat, positive attitude.

Proven relationship-builder with unsurpassed interpersonal skills

Demonstrates ability to work with a team.

Education / Licenses

1993 to 1998

1999 to present

Port Hardy Secondary School (Graduated June 1998) –

Class 5 BC Driver's Licence – driving abstract available upon request

Work Experience

Enhanced Autoworks - Business Manager

Kamloops

Automotive Service Center

June 2006 - 2011

Customer service – All aspects of a customers interaction with Enhanced Autoworks. Sales and Marketing – Brand awareness of our Enhanced Autoworks name to both retail and

wholesale. Including customer retention, product campaigns, monthly specials, online

marketing and sales tools including web site design, Facebook, Craigslist, Kijiji and other online tools.Data Entry within LANKAR PRO, a complete business management system.

Lankar is used for customer database, invoices and inventory control. Sales and performance

reports.Staff Management of technicians including upcoming job tasks, scheduling, hours,

HR tasks including benefit plans, vacation/sick time, safety meetings, professional development including in house and external training. Team Leadership and Mentoring.Account management - Manage all accounts including payables and receivables. Inventory

Control.Warehousing – Shipping and receiving of all goods including inventory for customers

parts, special orders and all shop supplies.Purchaser – Ordering of parts and supplies from local/regional parts companies.Computer/Networking – Basic maintenance of all systems and printers within network.

Internet browsers, email client, Microsoft Office(Word, Excel, PowerPoint)

Lankar business manage system, Nexpart(online store environment) Web design software.

Convergys – Associate Trainer

Kamloops

Cable and Internet Service provider –

April 2003 – May 2006

Instructed new hires and continuing education program for specific contract.Utilized effective presentation and facilitation skills including creative training techniques

and adult/accelerated learning techniques using a variety of training delivery modalities

in a live classroom environment.Completed daily training administrative work such as tracking of student data, timekeeping,

and other administrative tasks as required in a timely and accurate manner.Facilitated transition of students from training to work environment, ensuring competency

levels met business needs.Adhered to developed classroom agenda/timelines and content flow.Maintained high level of professionalism in and out of the classroom.Ensured effective, consistent communication with managers, peers, and other resource groups.Responsible for day-to-day functional supervision of learners within the program training

classroom environment, including attendance and student progress monitoring for the

duration of training, providing coaching and developmental feedback and readiness

recommendations.

Sun Peaks Resort – Lift Operations lead hand

Sun Peaks Resort

Ski resort Lift operations

November 1999 – April 2003

Recruitment, interview and selection of staff of 30+ for Lift operationsAdvanced knowledge of Lift operations including start-up/shutdown and emergency operations.Great oral and written communication skills with all areas of Mountain operations.Maintenance and upkeep of all Lift operations and surrounding areas.Safety of all guests while accessing lifts.

Activities and Interests

Sports

Hockey, Motorsports, Snowboarding

Automotive

Cars in general, events including shows and motorsports

Family

Internet/Computers

Traveling, Photography, outdoors, education and growth

Web Design, researching, Graphic design, photo editing.

References

Darryl Adamson

Performance manager - Lordco Auto Parts