Ines Almeida

Email: abqet7@r.postjobfree.com

Address: *** ****** **

City: Williamsburg

State: VA

Zip: 23188

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: $72,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

INES ALMEIDA

Williamsburg, Virginia

Cell: 201-***-****

Home: 757-***-****

abqet7@r.postjobfree.com

Dynamic hospitality leader with extensive, established record of excellence in full-service luxury Four and Five Diamond Hotel, Resort and Spa properties. Extensive experience with high-profile guests including service as hotel liaison with the personal assistant to Her Majesty, Queen Elizabeth II. Extensive knowledge of, and responsibility for Rooms Divisions budgets. Consistent record of improving guest satisfaction ratings.

PROFESSIONAL EXPERIENCE

VICEROY ANGUILLA, ANGUILLA, BRITISH WEST INDIES DECEMBER 2010- DECEMBER 2011

Director of Services

Managed the front and back of house aspects of the Housekeeping, Laundry, Florist and Villa Management (Butler/Lifestyle) functions and colleagues to ensure all property accommodations, public space, and staff areas are clean and well maintained to agreed standard. Focused on providing intuitive, personalized service to continually improve guest, owner and staff experience and maximized the financial and service performance of the department.

* Kept the Housekeeping and Laundry teams focused on meeting and exceeding guest expectations and desired financial results.

* Responsible for the creation and maintenance (relevance, accuracy) of all departmental standard operating procedures (SOPs).

* Managed the flow and proper execution of standard operating procedures (SOPs) for the department. Ensured compliance with all department SOPs.

* Managed Customer Satisfaction -Market Metrix- program and complied with Kor/Viceroy policies in relation to reporting, trend analysis and resolution.

* Oversaw the laundry and uniform operation to manage costs and quality of hotel linen, guest and colleague laundering and dry-cleaning.

* Monitor implementation of energy conservation programs where applicable.

* Oversaw the compliance of Anguilla health & safety regulations - including Food Handlers certification for Lifestyle/Butler service.

* Monthly MOD - greeted arriving VIP guests, visited all restaurants and greeted guests, assist front desk with arriving guests and handled and resolved any issues that guests may have, and ensured that all guest issues were resolved to the guest satisfaction.

* Staff of 125

TUCKERS POINT HOTEL AND SPA, BERMUDA APRIL 2009 - DECEMBER 2010

Director of Housekeeping

Managed the day to day operations for the Housekeeping and Laundry Department of the recently awarded Four Diamond property, and the cleanliness and upkeeping of all public areas including dining rooms, bar and meeting rooms, including hardwood floors, marble floors, carpets, and all fine furnishings. The hotel Opened in April of 2009.

Oversaw the opening of the brand new 88 room Tuckers Point Hotel and Spa

Oversaw and ensured overall cleanliness following Preferred Hotels standards

Ensured adherence to all safety procedures.

Trained, supervised, scheduled, developed, disciplined, and conducted performance appriasals and counsel staff according to Corporate policies and procedures.

Maintained inventory of all guest rooms, housekeeping supplies and furnishings. Purchased supplies, equipment, linens, in-room guest amenities.

Oversaw the opening and staffing of the brand new laundry and dry cleaning for Tuckers Point Club.

Maintained good relations with the Union.

Worked closely with Front Desk/Guest Services/Concierge (assisted whenever necessary by greetings guests, and resolving guest issues), Security and Maintenance departments

Staff of 45

THE LODGE AND THE CLOISTER AT SEA ISLAND, ST SIMONS ISLAND, GA 2008 - 2009

Director of Housekeeping - Sea Island Company

Managed the day to day operations for the Housekeeping Department of the Five-Star/Five Diamond hotel The Lodge and the Cloister, and the cleanliness and upkeeping of all public areas including dining rooms, bar and meeting rooms includeing hardwood floors, carpets, and all fine antique furnishings.

Oversaw and ensured overall cleanliness following Mobil Standards.

Ensured adherence to all safety procedures. Member of Executive Safety Committee.

Trained supervised, scheduled, developed, disciplined, and conducted performance appriasals and counsel staff according to Corporate policies and procedures.

Maintained inventory of all guest rooms, housekeeping supplies and furnishings. Purchased supplies, equipment, linens, in-room guest amenities.

Oversaw the laundry operations for Sea Island.

Oversaw and ensured the cleanliness of Exclusive Resorts to ensure the highest owner satisfaction.

MOD on a monthly basis

Worked closely with Guest Services, Butlers and Maintenance departments.

Staff of 25 at the Lodge and Staff

WILLIAMSBURG INN, WILLIAMSBURG, VA 2006- 2008

Executive Housekeeper - Colonial Williamsburg Foundation

Managed the day to day operations for the Housekeeping Department of the Five-Star historic hotel Williamsburg Inn, Providence Hall Guest Houses, Colonial Houses, the Upholstery Shop, and the cleanliness and upkeeping of all public areas including dining rooms, bar and meeting rooms including hardwood floors, carpets, cystal chandeliers and all fine antique furnishings (18th century pieces).

Oversaw and ensured overall cleanliness following standards of Leading Hotels and Corporate Standards.

Responsible for Rooms Division budget (Front Desk, Concierge, Bell Stand and Housekeeping).

Ensured adherence to all safety procedures. Member of Executive Safety Committee.

Maintained inventory of all guest rooms, housekeeping supplies and furnishings. Purchased supplies, equipment, linens, in-room guest amenities.

Worked closely with Interior Design and Maintenance departments.

Improved guest service and cleanliness scores in Five Diamond hotel by 10%.

Recognized for excellent service as guest comfort liaison to Royal Party of England with invitation to visit Winsdor Castle.

Maintained excellent relations with Union.

Staff of 65

WESTIN ST. JOHN RESORT AND VILLAS, ST. JOHN, U.S. VIRGIN ISLANDS 2005-- 2006

280 Luxury Hotel Rooms, 97 Timeshare Villas

Director of Housekeeping

Managed the day to day operations for Housekeeping and Laundry of 4 diamond luxury resort, assuming responsibility for the overall cleanliness of resort to highest corporate standards.

Was instrumental in driving turnaround of the declining unit. Raised profitability by 10%

MOD twice monthly

Staff of 95

ROYAL CARIBBEAN CRUISES, LTD, Miami, FL 1996 - 2005

(Multiple Promotions)

Island Manager - CocoCay Private Destination Island

Developed, maintained and improved the various systems, schedules, controls policies and inspections essential to reach and exceed the company`s primary objectives based on shareholder value, guest and employee satisfaction, safety and environment. Lead and directed the daily operations of the island including purchasing, Human Resources, payroll, landscaping, accounting, tender operations, technical maintenance, food and bar outlets and the catering to 12,000 visiting guests weekly.

Oversaw and managed a $5 million annual operational budget. Observed the island operations with a focus on the guest vacation experience. Oversaw the guest bars and food outlets on the island for USPH compliance, food quality, and service. Oversaw the technical department on the island. Oversaw the staff food outlet for USPH compliance, food purchasing, food cost, inventory and portion control (cafeteria serves 180 - 200 meals daily).

.

Coordinated a $21 million renovation of the property, both front and back of the house.

Responsible for Security and Safety, Human Resources, payroll and for the island.

Oversaw all needed on going construction and building upgrades and maintenance.

Developed strong relationships with the Bahamian local and central government.

Recognized for enhancing levels of service, and standard operating procedures.

Developed and implemented SOP`s for all areas.

Greeted all arriving guests and personally resolve any guest issues/complains to the highest guest satisfaction ensuring that all guests had the highest quality of service while spending the day on the island. Walked the island throughout the day speaking with all guests.

Staff of 80

Corporate Executive Housekeeper

Supported the 14 vessels in the Royal Caribbean fleet in the execution of the processes, services and/or products required by housekeeping and laundry function. Provided problem resolution from a global perspective. Determined and analyzed financial and service performance standards for the housekeeping, public areas, Florist, Uniform and shoe program, guest tuxedo rental program, holiday decorations, and laundry/dry cleaning function fleet wide. Facilitated the fleet wide laundry/dry cleaning program and ensure direct communication between supplier, laundry service provider and safety environmental department.

Participated in the identification and development of new technologies for the housekeeping function.

Researched specific products and /or services to be offered onboard the vessels for guest rooms.

Ensured that SOP`s were implemented and adhered to throughout the fleet.

Traveled regularly to the ships to conduct guest satisfaction training for all housekeeping staff including management.

Made recommendations to senior management regarding the inclusion or exclusion of new existing products or services.

Worked closely with the Refurbishment, Purchasing, Safety and Environmental departments.

Traveled regularly to Germany and Finland shipyards to ensure that pre-opening of new ships went flawlessly.

Worked closely with architects and Interior Design department advising them on materials used for easy maintenance in guest cabins. Attended cabin mock-up presentation on future ships to be built.

Chief Housekeeper -

m/s Vision of the Seas (1000 cabins), m/s Splendour of the Seas (902 cabins), m/s Nordic Empress (802 cabins)

In charge of overall cleanliness, safe storage of hazardous products and efficient operation of the Housekeeping Department, and Room Service, including administration and functions of all public areas, guest staterooms, room service, laundry/dry cleaning, linen/uniform rooms, print shop, florist, pest control and crew quarters. Supervised a staff of 140 to 170. Maintained a budget of $1.5mm.

OTHER RELEVANT EXPERIENCE

SAN LUIS BAY INN RESORT, Avila Beach, California 1995 - 1996

Executive Housekeeper

RIO BRAVO TENNIS AND FITNESS RESORT, Bakersfield, California 1994 - 1995

Director of Housekeeping - (Resort sold in 1995)

HOLIDAY INN, Fort Walton Beach, Florida 1993- 1994

Executive Housekeeper

* Performed MOD duties monthly

DAYS INN, Key West, Florida 1992 - 1993 / 1994

Executive Housekeeper

* Performed MOD duties twice monthly

TWEEN WATERS INN, Captiva Island, Florida 1990 - 1992

Director of Housekeeping/Front Desk Supervisor/Night Auditor/Front Desk Clerk

EDUCATION

Bergen Community College - New Jersey

Business/Foreign Languages (completed 48 credits)

Certified Executive Housekeeper - from International Executive Housekeepers Association

OTHER SKILLS

Fluent in Spanish and Portuguese

Working ability with French and Italian

~EXCELLENT PERSONAL AND PROFESSIONAL REFERENCES PROVIDED UPON REQUEST ~

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