Customer Service Manager

Jeff Rentfrow

Email: abqem2@r.postjobfree.com

Address: **** * ****** ***, # ***

City: Fresno

State: CA

Zip: 93720

Country: USA

Phone: 559-***-****

Skill Level: Management

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffrey P. Rentfrow

Overview:

Dedicated, customer service specialist with extensive

supervisory and management experience. Outstanding

interpersonal skills in training, employee mediation and

teambuilding. Innovative problem solver and adept at cost

control;Implimented training program to reduce labor

costs and increase customer service satisfaction scores

Experience:

2/11/2011 - 7/20/2012 OC Communications Fresno, CA

Assistant Manager Salary: 62,400

* Recruiting/Hiring- Successfully maintained and managed

corporate manpower needs for operations in Fresno, CA and

Houston, TX offices by recruiting and hiring qualified

personnel

* HR- Responsible for accurately completing and submitting:

new hire paperwork, medical/dental/401k benefits paperwork,

badge requests, time cards, accident/injury reports and

employee disciplinary actions to corporate office

* Training- Designed and implemented a training course,

instructed and tested new hire personnel on cable

installation, safety and billing procedures with an over

90% certification rate

* Team building- Responsible for assigning personnel to

teams and accountable for training and managing field

supervisors to successfully supervise their teams and

enforce all quality metrics on their technicians

8/10/2009 - 2/11/2011 Clear Connections Corp Fresno, CA

System Manager Salary: 64,800

* Management- Responsible for contract operations, manpower,

development and enforcement of policies and procedures,

advisor to corporate director and front line customer

service representative for a Comcast authorized contract

company with a workforce of 100+ cable installers and

support personnel

* Networking- Successfully gained the trust and respect

with employer Comcast and its local management by

developing a relationship and adopting and valuing their

needs, responsibilities and corporate goals

* Team building- Recruited, hired and trained a management

team to supervise, train and manage personnel for the

warehouse, dispatch, training and construction

departments

* Administration- Managed office personnel by providing

direction and training and maintaining oversight on work

hours and breaks. Measured performance by attendance,

accurate input of personnel timesheets, timely delivery of

personnel paperwork to the corporate office and customer

courtesy in the office and during phone conversation

11/24/2003 - 8/10/2009 Comcast Fresno, CA

CommTech 3 Salary: 36,700

* Contractor liaison- Developed a strong working

relationship with management of three installer firms and

one construction firm and created an accountability

structure for gauging contractor performance

* Lead technician- Supervised and trained a new team of

technicians to successfully meet and exceed Comcast

metrics

* Sales and service- Successfully provided customers with

the best and most innovative products and packages

available and educated the customer on the benefits of

the product and how to use the product for maximum

enjoyment

* Technician- Successfully solved the most difficult,

customer impacting problems with Comcast network plant and

equipment by utilizing strong problem solving skills and

working closely with other department personnel

Education:

9/1990 - 5/1993 California State University - Fresno

Fresno, CA

Bachelor of Science - Criminology

Military:

2/1996 - 9/2001 United States Army

* Promoted to the rank of Sergeant within three years of

enlistment

* Successfully completed leadership training in the US Army

Primary Leadership Development Course

Skills:

* Proficient in MS Word, Excel, Outlook and PowerPoint

* Confident and poised to speak in front of groups

* Customer service oriented and able to articulate with

excellent communication skills

* Confident and proficient in answering customer questions

and educating on use of products and services

* Skilled in use of signal meters, diagnostic equipment and

software, hand tools, ladders and vehicles

Contact this candidate