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Technical Support Services

Location:
Edmond, OK
Posted:
February 03, 2013

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Resume:

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Morgan W. Estes

*** ******* **.

Edmond, OK 73013

abqeir@r.postjobfree.com

http://morganestes.me

Professional Experience Front-end Web DeveloperBuilding websites based on my own and others designs.Writing and editing content for websites and email newsletters.Creating specialized websites with a variety of technologies to promote special events and programs.Creating and implementing plans to make sites easier to use based on data gathered from analytics.Establishing and integrating social networks into websites and marketing campaigns.

Projects

Portfolio available online at .Work-relatedManaged, wrote/edited articles for, and maintained a for the 17,000-member professional association of Oklahoma attorneys.Over the course of three years, built 15 websites using open source and custom frameworks built on HTML, CSS (LESS), PHP, jQuery, and MySQL.Designed and created the logo for the Oklahoma Bar Association program Oklahoma Lawyers for America s Heroes, which has been used in all marketing materials for this statewide program.Helped three departments establish a presence on social networks, and trained them on best practices for using them to promote their work and interact with others.PersonalBuilt and maintain the website for, a community program to assist victims of sexual assault.Helped established the Facebook page for and for . Created profile image for OC Residence Life.Built the website for, a community-based welcome program for women new to Edmond/OKC.Contributed a for the Sublime Text Editor.Creating a to create modal windows from images that takes advantage of the new HTML5 data attribute.Built a web-based touchscreen application used by college students in evaluating and selecting housing options. It was used by the OC Office of Residence Life for three years and required annual maintenance on both hardware and software.

Education and CertificationsOklahoma Christian University Edmond, OK

College of Professional Studies, 2004–2008

B.S. in Liberal StudiesMicrosoft CorporationMicrosoft Certified Professional, 2007

Work ExperienceOklahoma Bar Association Feb. 2009 – May 2012Web Services Coordinator and Front-end Web DeveloperFirst person selected to serve in newly created position of Web Services Coordinator.Maintained, the 6,000-plus page website for the 17,000-member professional association of Oklahoma attorneys.Introduced concept of using microsites to promote special events put on by various departments. Previously, the association used the structure of the main website to report on events rather than promoting them as distinct brands.Managed five Apache web servers and two MySQL database servers for development, staging, and production environments.Configured Windows DNS servers to handle new domains internally and externally.Implemented style guides for content providers and for coding standards.Aided departments in the creation and use of social networks.Introduced the use of analytics to track usage and shape the direction of website optimization.Oklahoma Christian University Feb. 2005 – Apr. 2008

Office of Residence Life 08/2007–04/2008Resident DirectorManaged a three-story, 110-resident dorm; ensured residents had a safe and secure environment in which to live and study while in college.Planned, organized, and conducted monthly events for residents and their guests.Counseled and supervised two Resident Assistants and 10 receptionists.

IT Services 08/2005–02/2006Call Center Specialist II, Student Support Technician I, and Network Services TechnicianFielded incoming calls to technical support hotline, created tickets, and provided support to users. Able to solve the majority of issues with the first phone call.Educated faculty, staff, and students on common problems resulting in reduced instances of ticket escalation and shorter turnaround times on basic issues.Provided support services to a 2,000-user campus network; supported Windows XP operating system, MS Office suite, and Norton Ghost disk imaging.Created, ran, and terminated data and telecommunications cables in administration buildings, classrooms, dorms, and apartments.Installed and configured security cameras and wireless access points.U.S. Navy July 1993 – Jan. 2006Operations Specialist First ClassServed in a variety of roles ranging from watch stander to librarian to Officer of the Deck Underway.Often selected to positions reserved for pay grades higher than my own because of recognized leadership and technical abilities.Honorably discharged after serving in both active duty and reserves.



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