Phil Elliott

Email: abqece@r.postjobfree.com

Address: **** ***** ***** *****

City: Cumming

State: GA

Zip: 30028

Country: USA

Phone: 678-***-****

Skill Level: Management

Salary Range: $46,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PHILIP G. ELLIOTT

7725 Cabin Creek Court, Cumming GA 30028

Home: 678/455-7891, Cell: 404/625-7029, Email: abqece@r.postjobfree.com

SKILLS

GENERAL: Managing & mentoring employees, customer service & support, project & data management, promotions, and merchandising.

COMPUTER: Microsoft Office (Word, Excel, Outlook), SharePoint, Concur, EZ Pay, Trovato (retail sales system), Media Link / SecureSync / SecureTracker, Rumba, Oracle / Remedy, and various mainframe / web / custom systems and applications.

EMPLOYMENT HISTORY

STORE MANAGER, Spirit Halloween retail store (owned by Spencer`s Gifts LLC), Cumming GA (August - November 2012)

Responsible for the oversight and accountability of all operations for seasonal retail store location. Ensured maximum sales and profitability by establishing and maintaining guest services and controlling expenses. Also responsible for shrink (loss prevention), merchandising, inventory control, staffing (interviewing, hiring, training, scheduling, payroll, etc.), setup, pack-up, and teardown. Worked closely with district, regional, and national sales managers to meet and exceed standards set for the organization. Delivered 110% of overall store sales goals for the season, which resulted in #1 ranking for the district.

CONVENTION PROMOTER, Kreatures of the South International, Cumming, GA (February 1994-Present)

Created and manage home-based business specializing in music related collectable merchandise (as a hobby). Organized 4 annual concert expos / conventions in 4 different states, with an emphasis on project management, event coordination, celebrity interaction, promotional advertising, ticket sales, vendor booth rentals, guest lodging, event scheduling, as well as marketing via direct sales catalogues to an international clientele and managing the company`s web site.

INDEPENDENT AGENT, Sepulveda Insurance Group Cumming, GA (January 2009- June 2010)

State certified (A/S/L GA & TN Licenses) in-house representative. Personally arranged meetings with clients to upgrade and customize their insurance policies (Life, Health, LTC, Disability, and Retirement Annuities). Trained fellow agents to help improve their overall sales results. Monitored personal database of clients and provided 24/7 support between the customer and the insurance provider. Submitted weekly Excel reports used for monitoring field activity.

COMMUNICATIONS & IT SPECIALIST, AT&T Mobility (WWDC & GDC Data Centers), Alpharetta, GA (September 2004- October 2008)

Managed and maintained several offsite DR accounts. Coordinator for Mobility`s offsite Semi-Annual DR Drills. Served as the primary on all Media / Shipping / Receiving functions. Monitored and maintained 24/7 support for a variety of critical data servers. Created documentation for several new -Standards and Procedures,- as well as re-writing the -MRM- DR Documentation. Created & maintained several monthly Excel spreadsheets for Management`s monthly matrix reports. Assisted coordination of daily workflow. Conceived and implemented a Daily Turnover report & a Daily SOX Verification Audit for both data centers. Specialized in customer relationships, emphasizing detail through electronic and personal involvement.

IBM ANALYST, Insight Global, Inc. / IBM Global Services (I/O Data Center), Alpharetta, GA (February 2003- August 2004)

Managed external contractors who were responsible for the daily activities. Created and maintained: IBM Database Policies & Procedures, Inventories, Trouble Tickets, Daily Vaulting, Daily Walk Thru, and on-boarding of new clients. Monitored and maintained AS/400 Mainframe (containing 1.2 million tapes), and 18 separate midrange servers for smaller third party vendor accounts. Provided first line escalation for a Media staff of 7 and Operations staff of 7. Played a vital role in a major de-transition, and 2 semi-annual SOX Audited Inventories. Specialized in 24/7 support interfacing between third party vendors and management.

MASTER CONSOLE OPERATOR, TAC Staffing / Hewlett Packard Corporation (VAV/VMS Data Center), Alpharetta, GA (July 2000-September 2002)

Monitored and updated multiple systems for -The Verizon Wireless- account. Paged appropriate contacts when escalation was needed (for urgent matters). Updated systems by running daily, incremental, and full backups. Updated various system documentation. Provided 24/7 support for off-site customer base. Created trouble tickets through electronic service. Handled daily manual vaulting.

MEDIA ADMINISTATOR, TAC Staffing / Compaq Computer Corporation (Data Center), Alpharetta, GA (September 1999-July 2000)

Monitored and administered updates to multiple server-based workgroups within a controlled environment. Specialized in customer relationships, emphasizing detail through electronic and personal involvement. Overall brought a higher `working standard` within Media Administration by helping to rewrite and improve the internal processes of the past.

LEAD COMPUTER TECHNICIAN, S.E. Distribution Center, G.E. Capital ITS, Alpharetta, GA (May 1997- September 1999)

Managed a small workgroup of fellow technicians inside a controlled Certified Laboratory facility. Configured and tested Servers, Desktops, Printers, and Laptops for various clients. Awarded 3 GE ITS inter-office -Pier Recognition Awards- by Management, and fellow Technicians in 1999. Wrote the C.I.S. for a corporate client -The Bombay Company.- Established project ownership over -Pier 1,- -The Southern Company,- -The Bombay Company,- clients, and was subsequently promoted to Lead Technician in 1999. Controlled high rates of production and maintained customer delivery dates. Volunteered my services to various workgroups (during any downtime) to help meet the company`s overall deadlines. The majority of my time and effort (with this company) was centered exclusively on the infamous Y2K rollout.

Also worked for several years at Dun & Bradstreet Inc. and Federated Systems in the IT data management / support department (during & after college).

EDUCATION

R.S. Thomas Training Associates, Inc., Sandy Springs, GA (Accident/Sickness/Life Insurance)

Raritan Valley Community College, Somerset, NJ (Data Processing)

University of Montevallo, Montevallo, AL (Business Marketing / Commercial Art)

AFFILIATIONS

Georgia Insurance Commission, Lambda Chi Alpha, and Tennessee Squires

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