Christa Moore

Email: abqdmn@r.postjobfree.com

Address: ***** ******** *****

City: Keller

State: TX

Zip: 76244

Country: USA

Phone: 817-***-****

Skill Level: Management

Salary Range: $68,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CHRISTA K. MOORE, CHT

13209 FIDDLERS TRAIL

KELLER, TX 76244

(PHONE) 817-***-****

EMAIL: abqdmn@r.postjobfree.com

An ambitious and optimistic Training and Development Professional, with proven abilities in corporate training, facilitation, instructional design, new store openings, project management, and working in team environments. Adept at creating innovative training, analyzing corporate and employee needs to develop new training programs or modify and improve existing programs. Ability to achieve corporate objectives with knowledge of forecasting, strategic planning and financial acumen. Outstanding communication and interpersonal skills coupled with a passion for motivating and inspiring front-line workers to top executives.

AREAS OF EXPERTISE

Leadership Development

Talent Management

Gap Analysis

Instructional Design

Executive Coaching

MS Outlook

Key Account Relationship Management /Retention

Facilitation

MS Excel

Organizational Development

Team Building

MS PowerPoint

Sales & Business Development

Change Management

MS Word

Operations

Process Improvement

POS Systems

PROFESSIONAL EXPERIENCE

C4 LEADERSHIP COACHING & CONSULTING, Dallas, TX 11/2012 - PRESENT

Independent Consultant/Executive Coach

Provide expert resume and cover letter advice and reworks to clients searching for new careers. Ensuring the client is showcasing valuable skills, talents and accomplishments.

* Coach and mentor clients on interviewing skills.

* Prepare clients for interviews by roll playing telephone and in person scenarios utilizing behavioral interviewing techniques.

MEDIFAST WEIGHT CONTROL CENTERS, Dallas, TX 2010 - 10/2012

Corporate Trainer

Responsible for the design, delivery, implementation and facilitation of effective learning solutions for instructor led programs. Worked directly with the Director of Training and Development, Director of Operations and Director of Sales to develop training sessions and materials that stress application, knowledge and help retain talent.

* Utilized the ADDIE Instructional Design method to create core curriculum for a 5 day class for new hires. Curriculum development included writing of a Course Design Plan, Learning Objectives, Leaders Guide and Participant Workbook.

* Facilitated instructor led training for the new hire core curriculum, 4 day Sales Training program and 1 day Systems Training for new hires and existing employees.

* Assisted Regional Managers and District Managers across the country with training needs and operational support.

* Provided training and new center support for 40 retail center openings across the US in 2011 and 2012.

* Executed successful roll out of Book4Time Operating/POS system to 66 centers across the US.

* Valued team member of EVP`s gap analysis task force. Visited retail centers across the US to identify operational/training issues and created needs analysis and strategies to close the gaps within the Medifast Centers to create consistency across the brand.

C4 LEADERSHIP COACHING & CONSULTING, Dallas, TX 2008 - 2010

Independent Consultant/Executive Coach/Facilitator

Facilitated Engineering Safety Leadership Training for Frontline Supervisors and Scheduled Employees of BNSF Railway across the US. Utilizing BNSF`s Leadership Model and creating a culture of zero accidents and injuries.

* Effectively coached and mentored BNSF Leaders in one-on one meeting engagements and provided both positive and developmental feedback.

* Encouraged and promoted writing of SOS (specific, observable and significant) goals to sustain learning.

* Successfully met and exceeded all goals set for leaders measured by a 3rd party in 2009. 95% of all goals written were judged as -more than successful-.

* Coordinated logistics for facilitators in field. Contacted General Manager`s, hotels and training facilities to ensure seamless execution of 2010 Engineering Safety Leadership Classes.

* Wrote training curriculum for HR related courses such as Harassment in the Workplace and Diversity.

GAYLORD TEXAN RESORT & CONVENTION CENTER, Grapevine, TX 2006- 2008

Training Manager, Operations

Training Manager for 1,511 room hotel. Training Manager Liaison between hotel Support Departments, Food and Beverage Division and the Training Department. Responsible for educational training and sustaining departments learning needs, including team building activities, coaching and mentoring and implementation of Franklin Covey`s -4 Disciplines of Execution-.

* Directed a multitude of critical operations that were instrumental in achieving record levels of guest satisfaction, employee satisfaction, and profit margin.

* Facilitated a 3 day on-boarding/orientation to all new hires of the organization every 2 weeks. Facilitation included HR Benefits, Policies & Procedures, Compensation information and history of the company.

* Implemented BLUE CUBE a scheduling software and labor management solutions to three divisions within the hotel.

* Managed and efficiently produced three Leader Development Series (LDS) events in 2007 and 2008 for over 400 Leaders and maintained a $15,000 budget for each event.

* Successfully organized and maintained Gaylord`s 7 course Frontline Leadership Program for all levels of management.

* Trained Leadership Development Courses that included: Getting Started as a Gaylord Leader, Effective Communication, Handling Problems and Conflicts, and Motivation and Team Building.

* Team Member of Gaylord Texan -ALL STAR Squad- in 2007. Infused the Gaylord Culture into departments and led -STAR- (employee) rallies to foster a fun working environment.

DILLARD`S CORPORATE COSMETICS, Dallas, TX 2003-2006

Assistant Buyer

* Provided primary support to Senior Buyer, assisting with the planning and purchasing of Women`s Fragrances for Dillard`s 330 stores nationwide.

* Played key role in 5 simultaneous store openings (Fall 2005). Tracked all new store purchase orders and communicated cancellations and revisions to vendors and Store Managers.

* Reviewed sales and stock plans for over 25 brands. Adjusted plans to help improve profits, market share objectives and attain planned sales volume of $112 Million.

Regional Sales Manager, Cosmetics

* Oversaw Cosmetic Departments in 20 Dillard`s stores with volume exceeding $75 Million.

* Effectively executed Grand Openings for New Stores with Director of Operations, Store Managers and Cosmetic Assistant Store Managers, ensuring successful hiring and training of new Cosmetic associates.

* Orchestrated VIP Holiday Events for five top stores. Increased business in excess of 85%.

* Communicated and enforced all corporate initiatives as directed from buying office to store management, ensuring training and hiring were consistent and additionally, managed client/vendor hiring directives and expectations.

* Fostered and managed partnerships with over 40 Vendor Account Executives; recommend best practices and training solutions to help intensify business growth and pace.

EXPO DESIGN CENTER, A HOME DEPOT COMPANY, Dallas, TX 1999-2003

District Field Trainer, Southwest Region

* Trained and developed over 1000 Associates and Managers within a four state district.

* Provided primary training support for over 24 new store openings around the country. Including merchandising, sales, POS and systems training. Managed new store opening teams and planned new store training schedule in conjunction with HR hiring timeline.

* Coordinated inventory control, receiving; merchandising (plan-o-grams) and store maintenance for new stores.

* Liaison between HR Managers, District Managers and Store Managers, to promote recruitment and training consistency throughout a multi-unit operating environment.

* Administered learning assessments, processed training tracking data and provided feedback to District Managers.

EDUCATION & CERTIFICATIONS

B.S., Human and Environmental Sciences, University of Alabama, Tuscaloosa, AL

DDI, Facilitation Skills Certification

Certified Hospitality Trainer (CHT)

4 Disciplines of Execution, Franklin Covey, Manager Certified

ServSafe(R) Food Handler Certificate

ServSafe(R) Food Protection Manager Certification-Studying (Test in April 2013)

PROFESSIONAL ORGANIZATIONS

American Society of Training & Development (ASTD) National/Dallas Chapter Member, `00-03, `07-`13

Marketing and Communications Coordinator for Dallas ASTD Southwest Learning Summit, 2010

Council of Hotel and Restaurant Trainers (CHART) Member, `06-`09

CONTINUING EDUCATION

Conflict Management

Organizational Savvy

Who Moved My Cheese Facilitation Skills

Advanced Instructor Skills, (Adult Learning Principals)

Ken Blanchard`s Situational Leadership

Presentations Intensive, Margaret Keys Seminar

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