Manager Customer Service

Location:

Knoxville, TN

Posted:

January 17, 2013

Contact this candidate

Resume:

Lloyd Horner

Email: abqdkl@r.postjobfree.com

Address: *** *. ***** ***** ** #312

City: Knoxville

State: TN

Zip: 37923

Country: USA

Phone: 402-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LLOYD L. HORNER

448 N. Cedar Bluff Road Box 312

Knoxville, TN 37923

402-***-****

OBJECTIVE:

To work with a dynamic organization where my extensive experience and proven track record in annual plan

development, long term strategic planning, developing and mentoring individuals within my organization, cultivating

customer relationships, new product launches, leading cross functional project teams and effectively managing and

leading a diverse workforce can directly contribute to the effectiveness of the operation.

EDUCATION:

Bachelor of Science - Business Administration; Minor in Economics - University of Nebraska, Kearney, NE

Completed 21 hours toward the MBA with a GPA of 4.0 - University of Nebraska, Kearney, NE

SKILL SUMMARY:

* Successfully managing multi-plant manufacturing operations.

* Safety - OSHA, EPA - (developing facility safety programs / processes from "ground zero", eliminating LTA's and achieving significant reductions in incident rates per 200,000 hours worked).

* Budget and Annual plan development, including variance analyses throughout the plan year.

* Successfully managing cost reduction / profit improvement programs, including individual projects.

* Conducted management training workshops and developed training programs for all personnel including the hourly workforce.

* Successful application of CPI and Lean Manufacturing techniques in all areas of the organization and providing all necessary training and development activities.

* Implementing and managing total quality and process improvement transformations.

* Identifying Key Performance Indicators, and communicating the critical importance of each KPI to all personnel within the organization, and providing visible daily performance results to each metric for all employees.

* Management development, succession planning, goal setting and establishing Standards of Performance for all manufacturing and administrative management personnel.

* Proven leadership skills, people management skills and mentoring capabilities.

* Successfully managing multi-functional direct reports including: Engineering, Manufacturing (multiple sites), Shipping & Receiving, Material Control, Purchasing, Production Planning, Customer Service, QA and Designing.

* Supply chain management. Bar-coding (external and internal applications).

* Capital planning and justification, including payback calculations.

* Capacity planning.

* New product and process start-ups insuring validations were properly completed and met compliance requirements.

* Experience dealing with international manufacturing operations, outsourcing and distribution initiatives targeted at improving on-time deliveries to foreign customers and improving speed to market.

* Customer relationship building and strategic planning working directly with our Sales and Marketing groups.

* Strategic planning - implementing manufacturing processes/methods/procedures that directly support business goals.

* Successfully managing cross-functional teams in achieving specific targeted goals.

* Successfully managed the entire Human Resources function for a major corporation.

* Microsoft applications including Word, Excel, PowerPoint and MS Project.

CAREER ACCOMPLISHMENTS:

* Implemented a safety program and process from "ground zero" eliminating lost time accidents and significantly improving

the overall incident rate. Achieved 1,500,000 hours with zero LTA.

* Applied turnaround expertise and change agent capabilities throughout the company achieving the necessary cultural change in the operations, and empowering employees to propose innovative technical solutions to operational problems resulting in:

o Annualized cost reductions of $3M.

o Improved on-time delivery performance from 78% to 95%+.

o Reduced waste percentages from 18% to 8.5%.

o Reduced turnover levels to less than a 2% monthly average rate.

o Reduced incident rates for reportable injuries to 2.4 per 200,000 hours worked.

o Gross Profit improvement of 30% for the operating unit.

Lloyd L. Horner page 2

CAREER ACCOMPLISHMENTS (continued):

* Implemented CPI teams including hourly personnel within each team. Provided the training and development of team members achieving: $500K improvement in direct labor costs and a $2.6M annualized savings in scrap reduction.

* Manage development of the manufacturing budget and annual plan including variance analyses throughout the plan year. Insuring the budget established includes all cost reduction initiatives targeted at meeting strategic cost projections.

o Presenting quarterly financial performance results, projections and project status to the CEO, Division President and other members of the Executive Staff.

* Successfully managed the cross-functional integration project team bringing both companies together following the acquisition of Alkahn, Inc. by Paxar/Americas, Inc. working directly with personnel from both companies including Sales, Marketing, Engineering, R&D, Designing, Customer Service, Purchasing, HR, QA, IT, Finance and Manufacturing.

o Included development of new organization structures encompassing Sales and Marketing, Engineering, Finance and Manufacturing for the newly organized business unit.

* Managed the manufacturing consolidation project reducing the number of domestic manufacturing locations from five operations to two including the resulting personnel reductions and realignments.

o Domestic manufacturing consolidation has been successfully achieved with no detrimental impact to safety performance, operating costs, delivery performance and quality levels during the transition process.

* System leadership roles have resulted in improved on-time delivery performance, by item, of the Paxar West Virginia operation from 63% in May '04 to 91% in July '04 and currently tracking at 95%+.

o Successes achieved were accomplished as a result of applying participative management approaches in appropriate areas, completing needs analyses relative to training and development needs and changing the culture of the organization where employees were empowered to propose innovative solutions to identified problems.

* Implemented management goal setting and Standards of Performance processes to improve operations.

o Processes encompassed management goal setting, development planning and succession planning.

o Presented internal Management Training Workshops to the professional staff at multiple locations.

o Conducted management assessment centers and development workshops

* I was one of a selected few chosen from the entire U.S. manufacturing management group of Becton Dickinson (a Fortune 500 medical device manufacturing company) to accompany sales representatives in the field on customer visits.

* Worked directly with Sales and Marketing groups in customer relationship building including, but not necessarily limited to, personal customer visits in the field as well as managing and coordinating customer visits to our manufacturing locations.

* Successfully managed all Human Resources functions in a major manufacturing organization including recruitment at all levels, wage and salary administration, benefits administration, development of facility H.R. policies and procedures, employment law, EEO/AAP compliance, safety, employee relations, conflict management, managed employee displacement activities, management development and succession planning.

o Defeated union organization attempt (United Rubber Workers).

EMPLOYMENT HISTORY:

MINNEWAWA, INC., Knoxville, TN (Sept. 2006-Dec 2012)

Plant Manager / part owner (2006-2012)

ECONOMIC DEVELOPMENT (2005-Sept. 2006)

Economic Development Coordinator, Holdrege, NE (2005-2006)

PAXAR AMERICAS / ALKAHN, INC., Spartanburg, SC (2001-Sept. 2005)

Director of Continuous Process Improvement (2004-2005)

Vice President and General Manager (2001-2004

U.S. LABEL / ARTISTIC, INC., Greensboro, NC (1994 - 2001)

Vice President and General Manager (2000-2001)

General Manager (1999-2000)