Hitesh Kumar Resume

HITESH KUMARH.No.****/A, Street No.6, Laxman Vihar, Gurgaon, Haryana-122001Contact: +91-886*******; Email: abqchz@r.postjobfree.com / abqchz@r.postjobfree.com Sir/Mam,I am submitting herewith my resume for your perusal and consideration for the position vacant in your organization.To describe myself in a nutshell, I am systematic, organized and hardworking; ready to take up any challenge of lifeabreast with the latest trends and a team player with excellent communication skills.Review of my credentials will indicate that I am a qualified Voice Engineer with an experience of around 2 Years introubleshooting, testing and designing solutions; currently spearheading as Voice Engineer with Wipro InfoTech. I amseeking a challenging job that would synergize my skills and knowledge with the objectives of the organization.My core competencies include troubleshooting Avaya S8700 media gateways, recording solutions like NICE & Verint,reporting solutions like CMS, ASA, MM, and VOIP. Being a dedicated and focused individual, I am determined to addvalue to the organization I work for, through my exceptional knowledge and learning ability.My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust andreliability in the corporate world. My prime goal is to understand professional environment and capitalize onopportunities.I am confident of making visible contribution for the growth of the organization. Id appreciate the chance to meet withyou in person to discuss as to how I could be a vital part of your organization.Thanking you,Yours sincerely,Hitesh Kumar HITESH KUMARH.No.1272/A, Street No.6, Laxman Vihar, Gurgaon, Haryana-122001Contact: +91-886*******; Email: abqchz@r.postjobfree.com / abqchz@r.postjobfree.com ENGINEERSeeking challenging assignments with an organization of repute across the industrySUMMARY OF SKILLS Competent and result oriented professional with an experience of around 2 Years in troubleshooting, testing and designing solutions; currently spearheading as Voice Engineer with Wipro InfoTech. Experience in troubleshooting Avaya S8700 media gateways, recording solutions like NICE & Verint, reporting solutions like CMS, ASA, MM, VOIP. Adept at mapping client s requirements, custom designing solutions & troubleshooting for complex IT / networking related problems. Demonstrated problem analysis, resolution skills, ability to troubleshoot, solves problems quickly & completely. Self-driven, focused and result oriented with strong analytical and troubleshooting skills with the ability to work in harmony with diverse, multi-disciplinary teams to realize desired objectives.PROFESSIONAL EXPERIENCEWIPRO INFOTECH 12/2010 - PresentVoice Engineer Provide support and leadership for customer issues within the team and coordinate third party vendor interaction, including Network Operation Center partners to ensure prompt and professional resolution. Analyze and resolve complex voice issues in day-to-day and critical situations down to root cause. Accountable for handling voice recording and screen recording and performing daily checks, monitor vendor support and perform required maintenance to keep the voice systems highly available, highly stable, and always performing optimally. Coordinating with different vendors, providing RCAs to client, coordinating with Service providers in case of link failures. Responsible for SET up Configuration, power outage and needful trouble shooting. Planning, developing, coordinating and assisting in completion of scheduled voice platform maintenance Establishing healthy business relations and develop excellent rapport to retain customers and provide technical guidance to Colleagues & customers.EDUCATIONAL CREDENTIALS Pursuing Bachelor of Technology AMIE (Associate member of Institution of Engineers) Diploma in Electronic & Communication, 2010 Guru Brahmanand Ji Govt. Polyechnic HSBTE (Haryana State Board of Technical Education); 75.25% Matriculation, 2007 Arya Senior Secondary School HBSE (Haryana Board of School Education); 90.80% Project Undertaken Battery Level Indicator (Minor Project) Smart Clap Switch (Major Project)Personal DetailsName: Hitesh KumarFather Name: Late. Hari MadhavMother Name: SantoshDate of Birth: 16th March 1992Hobbies: Listening to Music and Watching TVReferences: Available on requestDeclarationI do hereby declare that the particulars of information and facts stated herein above are true, correct andcomplete to the best of my knowledge and belief.PLACE: GURGAONDATE: 25-10-2012 HITESH KUMAR