Alfred E Smith

Email: abqcbt@r.postjobfree.com

Address:

City: Oshkosh

State: WI

Zip: 54904

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Operations Manager who excels in team building and process improvements. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth. My objective is to obtain a dynamic Operations Management position where my dedication, experience, work ethic, aptitude and willingness to work long hours to accomplish goals will make immediate and long term contribution to your team.

Educational Background:

High School Dipolma from Lansing College, Lansing MI 1/2001 to 4/1990 (Emergency Medical Systems - Paramedic Business M)

High School Dipolma from Central Michigan University, Lansing MI 1/2001 to 1/2013

Job History / Details:

Summary

Operations Manager who excels in team building and process improvements. Proactive in flagging and developing solutions for process inefficiencies. Seeking to apply management talents to drive long-term company growth. My objective is to obtain a dynamic Operations Management position where my dedication, experience, work ethic, aptitude and willingness to work long hours to accomplish goals will make immediate and long term contribution to your team.

Highlights

Strategic planning

Procedure development

Personable

Team building

Staff retention

Multi-site operations

Process improvement strategies

Inventory control

Troubleshooting and problem solving

Accomplishments

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.

Streamlined the branch operations, resulting in a 15 percentage reduction in operating budget.

Grew Service revenue by 25 percentage in the first year by spearheading development of new on visit inspection process.

Increased output 25 percentage by incorporating new logistical software to monitor field activities.

Experience

August 2011 to Current

Awesome Autos Oshkosh, WI

Operations Manager

Manage and oversee activities of all dealership departments.

Work with sales and finance management to develop dealership sales goals and business plans.

Ensure customer satisfaction expectations are met.

Recruit, educate, mentor, motivate and retain worthy associates.

Head for business, knack for working with people and a "take charge" leadership skills that come naturally.

October 2005 to July 2008

Hoveround Corporation Sarasota, FL

Midwest Regional Operations Manager

Monitored service and delivery schedules for thirty one (31) Field Service Technicians throughout the Midwest United States.

Recruit - hire - discipline - educate - mentor and retain valuable contributors for region.

Conduct field performance evaluations of Technicians.

Facilities: Standardize all warehouses in Midwest region to comply with corporate, governmental and accrediting guidelines.

Inventory: Conduct quarter and annual audits of variable and fixed assets including fleet vehicles and all company property.

Fleet: Ensure all service and safety schedules are met.

Meetings: Plan and expedite regional training meetings, attend and contribute at corporate strategic planning.

Developed and shared best practices across the company, including warehouse standardization templates, inventory audit practices.

Presentations: Attend assigned trade shows / in-service request from potential customers regarding product line.

Monitored delivery and service schedules for thirty one (31) Field Service Technicians at a time.

Oversaw the development and launch of new customer evaluation and delivery paperwork.

March 2001 to November 2005

Hoveround Corporation Sarasota, FL

Sales Representative

Responsible for exceeding sales and delivery quotas assigned for territory.

Oversaw the development and launch of new sales territory in WI. and MI.

Demonstrate teamwork and cooperation with corporate support partners.

Contact and qualify assigned leads.

Prospect self generated leads.

Perform client evaluations to determine appropriate product requirements.

Utilize effective time / territory management.

In-service presentations and education of physicians, medical professionals and end users regarding benefits of product line.

February 1999 to March 2001

West Business Systems Appleton, WI

Team Leader

Developed and implemented product training and business system training manual, including standard operating procedures and work instructions.

Conducted day-to-day sales management in customer data base of 2000 Hospitals, physicians offices, surgery centers and long-term care facilities.

Increased annual sales by 14 percentage

BAT TEAM: Business Alignment Team appointee, national strategic business and new product "roll-out" launch committee.

March 1993 to April 1999

Splash of Color Oshkosh, WI

Operations Manager

Oversaw the development and launch of industrial maintenance division.

Recruited, hired and trained 10 employees for new division.

Boosted company efficiency through technology upgrades and process improvements such as state of the art paint sprayers and estimating tools.

Built and maintained effective accounts receivable and cash flow monitoring systems.

Mentored, coached and trained 15 team members.

Identified inefficiencies and made recommendations for process improvements.

Education

1990 Lansing College Lansing, MI

Emergency Medical Systems - Paramedic Business M

Emphasis in Cardiology, Pharmacology, Anatomy & Physiology

1985 Central Michigan University Mount Pleasant, MI

Associate of Science Business Management / Sports Medicine

Operations and Quality Management coursework

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