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Technical Support Human Resources

Location:
St Albans, VT
Posted:
January 12, 2013

Contact this candidate

Resume:

Kenny Madsen

Email: abqcar@r.postjobfree.com

Address: **** ******* ****

City: St. Albans

State: VT

Zip: 05478

Country: USA

Phone: 802-***-****

Skill Level: Experienced

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Project Role

Health Care

Information Technology

2012 Fletcher Allen Health Care, Vermont USA

Unix Administrator

* Provide technical support for all UNIX based medical systems. These include Epic Health Care Systems which requires 24 x 7 uptime.

* Maintain and support IBM Tivoli backup systems.

* Install and maintain IBM pSeries

* Install and maintain AIX and Linux based operating systems.

* Manage Linux Systems through VMware

* Coordinate with IBM on hardware repairs.

Lottery Experience

2010 - 2012 Intralot, Vermont USA

Systems Engineer

* Provide technical support for all Intralot, Inc. systems to ensure 24/7, fully operational conditions.

* Install and maintain Windows, AIX and Linux operating systems.

* Perform system tuning and security audits of systems.

* Write and review shell scripts.

* Monitor and manage the performance and uptime of systems utilizing proprietary or other open source tools.

* Create policies and procedures pertaining to system availability, system maintenance, data archiving, and data disaster recovery.

* Respond to alerts within the appropriate time frame and resolve critical issues with minimal impact to production systems. Participate in on call rotation.

* Support all on site workstations and hardware infrastructure.

* Other miscellaneous duties as assigned.

System Operator

* Provide technical support for systems including IBM AIX Clusters, IBM Windows cluster servers, and mail and file servers.

* Run queries on relational databases to satisfy information requests.

* Operate proprietary Intralot software applications.

* Monitor communications devices.

* Other miscellaneous duties as assigned.

Other Experience

2006 - 2010 Department of Public Safety, Vermont USA

Mobile Data Specialist

* Manage and support the installation of mobile computers at state and local levels of law enforcement.

* Create and maintain workstation images with Symantec Ghost.

* Manage Symantec Endpoint Antivirus, NetMotion, VPN systems.

* Manipulate and troubleshoot Microsoft Active Directory.

* Troubleshoot connectivity, hardware and software issues for state wide wireless.

* Assist team as needed - SharePoint, Cisco, VPN logons, Documentation, Active Directory.

* Rotate on call with server group.

2005 - 2006 Morningside College, Iowa USA

Computer Technician

* Troubleshoot and resolve PC and network connectivity issues.

* Write technical documentation for student workers, including descriptions of common issues and methods of resolving them.

* Update operating system images for 1000 laptop install base. Manage Symantec Endpoint Antivirus, NetMotion, VPN systems.

1980 - 2005 Tyson Foods, Nebraska USA

AIX System Administrator - Multiple Technology Positions.

Corporate Training Specialist-Production Supervisor.

* Installed, repaired and supported all AIX - RS/6000 hardware and software applications for a $10 billion plus company. pSeries - H50 - H70 - HACMP-LPAR-NIM-Tivoli-SSA Drive Platforms

* Troubleshot production problems from corporate for seven states, multiple sites.

* Installed, repaired and maintained Windows NT and Novell server software.

* Supported and trained PC and Security Groups.

* Installed Microsoft SMS Server.

* Upgraded Exchange Server.

* Managed desktop support group.

* Coordinated ordering and installation of desktop workstations and equipment.

* Developed and delivered corporate training programs.

* Managed up to 45 hourly production line workers

Education

Kenny Graduated from Bellevue University of Nebraska with a Bachelor of Science in Business Information Systems. He holds an Associate of Arts and Science in Human Resources. He has completed certifications of MCSE (Microsoft), Certified Specialist 4.3 and 7.1 (AIX) and CompTIA Network+

Volunteer at Fletcher Allen Health Care Hospitality room. Member of North East Pyr Rescue Group.

Participate in supporting the activities of the

United Methodist Church - Swanton, VT.

St. Albans VT 054780Kenny Madsen0802-***-****



Contact this candidate