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Customer Service Engineer

Location:
Phoenix, AZ
Posted:
January 30, 2013

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Resume:

Chris Moynihan

Email: abqc48@r.postjobfree.com

Address: **** *. ******** **.

City: Phoenix

State: AZ

Zip: 85013

Country: USA

Phone: 602-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

CHRIS MOYNIHAN

1011 W. Mitchell Dr.. Phoenix, AZ 85013 602-***-**** [cell] abqc48@r.postjobfree.com

CAREER PROFILE

* Product engineer and technical lead with broad background in debug, systems integration, hardware sustaining and manufacturing testing.

PROFESSIONAL EXPERIENCE

Mitel Networks, Chandler, AZ (2008 through 2012)

Electronics Technician III / Product Engineer

* Managed DOA returns and diagnoses to determine root cause of failures.

* Performed first article testing of all new products and products moved to new manufacturer.

* Assisted design engineers in initial bring up and testing of new products.

* Sustaining role consisted of reviewing and trouble-shooting of all field returns requested for the Mitel SMB/PBX HX 5000 and 3000 product lines down to the component level.

* Managed metrology for the Chandler facility in accordance with ISO9001 standards.

* Performed all soldering duties for the Chandler facility including reworks and installation of SMT parts.

Mitel Networks, Chandler AZ (2005 through 2008)

Electronics Technician I / II

* Worked with engineers on new products and the support of existing products.

* Performed sustaining work including software and hardware troubleshooting down to the component level.

* Performed rework duties including replacing components and fitting new components for qualification and testing.

* Performed all soldering duties for the Chandler facility including reworks and installation of SMT parts.

Maricopa County Public Health, Phoenix, AZ (2004 through 2005)

Currier/Administrative Assistant

* Managed vaccine inventory for all Maricopa County facilities.

* Maintained proper vaccine storage per manufacturer`s standards and guidelines.

* Managed all vaccine requests from outside providers.

Canyon State Courier, Phoenix, AZ (2003 through 2004)

Currier

* Delivered pharmaceuticals to hospitals and pharmacies.

* Verified shipments upon pickup with company and delivery with customers.

British Motor Classics, Phoenix, AZ (1997 through 2003)

Assistant Manager

* Managed parts inventory and ordered parts when needed.

* Performed all aspects of customer service including billing and complaints.

* Maintained all bank and credit card accounts.

* Assisted mechanics with repairs when needed.

EDUCATION

Associate of Applied Science in Electronics: DeVry University Phoenix, AZ - 1997 -1999



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