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Anthony Girit’s Resume

Made: May 21, 2010

…Continued…

ANTHONY GIRIT

Page 2 of 4

Professional Experience Continued

ANTHONY GIRIT

11726 84th Ave N • Seminole, FL 33772 • abqc3w@r.postjobfree.com • 813-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over eight years of experience in account

management, claims and sales processing, and call-center operations within the travel, insurance,

and entertainment industries.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer

service. Ex: Highest rated support and sales for the month with Xe Technology in the

XeGaming Department.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Knowledge with LiveZilla Support, mIRC, VoIP Support and Game Server Support.

Have used windows 2003 and windows 2008 server editions.

PROFESSIONAL EXPERIENCE

HD Technology Group, LLC –

Vancouver,

Canada

May

2010

to

Present

Support Operator (May 2010 to Present)

Serve as Customer Operator for MaxFrag Networks which is a leading VoIP Service Provider.

Work widely with influencing the use of this host. As well, work closely with other departments to

promote sales contests, clarify information, and distribute reports.

• Contributed to increasing Miles membership by 10% by assisting in execution of aggressive

sales plans.

• Instrumental in improving customer-satisfaction ratings through suggestion, development, and

implementation of new reporting procedures.

• Increased employee knowledge by assisting with development and implementation of

product-awareness program.

• Enhanced employee performance and attendance through daily mentoring, one-on-one

discussions and motivational strategies.

• Received outstanding positive comments from team members on employee reviews, as well

as exceptional feedback from senior management.

ANTHONY GIRIT

Page 3 of 4

Professional Experience Continued

• Owner

Girit Solutions

(Computer Networking industry)

June 2009 Present

GiritServ prides itself on providing high performance game servers while maintaining affordable prices.

We believe everyone should have a faster rated server without being overcharged.

Our dedicated staff is also passionate about what they do, and always willing to go the extra step to

achieve customer satisfaction. Achieved many awards, by GSP Report, GSP Five, and was ranked #1

on GSPRating for six months in a row for customer service, quality and price.

• Vice President

BestOfTampa.net and MyBestOfUsa.com

(Advertising Industry)

January 2010 – Present

Professional advertising site, for businesses, clubs and everything around. Great support, fast and high

quality hits and page views per day. Great place to look for all advertising needs.

• Head Anti-Cheat & General Staff

SourceDraft

(Computer Games industry)

February 2008 April 2009 (1 year 3 months)

My position was determining if players that participated in this draft were cheating or breaking one of

our rules by watching demo and looking through screenshots taken of their game. SourceDraftth is a

draft for gamers that play Counter-Strike: Source which is made and developed by Valve Software

and hosted on SteamPowered.com Gaming Platform.

• Sales Representative

GlobalFrag Servers

(Partnership; Computer Networking industry)

February 2008 April 2009 (1 year 3 months)

I helped people with buying our services, as well found people to buy our services.

• Sales Representative

XE Technology Solutions

(Computer Networking industry)

March 2007 April 2008 (1 year 2 months)

I worked in the Game Servers department and did live-support helping people buy and search around

our site to get exactly what they needed.

….continued….

ANTHONY GIRIT

Page 4 of 4

Professional Experience Continued

• Founder / Chief Executive Officer

Generation-Network

(Computer Networking industry)

March 2001 April 2004 (3 year 1 month)

I worked in the Game Servers department and did live-support helping people buy and search around

our site to get exactly what they needed.

• General Manager / Co-Founder

XRServers

(Computer Networking industry)

March 2000 May 2004 (4 year 2 months)

I worked in the Game Servers department and did live-support helping people buy and search around

our site to get exactly what they needed.

• President / Chief Executive Officer

GameFreek

(Internet Service Provider)

March 1995 May 1999 (4 years)

I worked in the Game Servers department and did live-support helping people buy and search around

our site to get exactly what they needed.

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