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Information Technology Customer Service

Location:
Tallahassee, FL
Posted:
January 30, 2013

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Resume:

Jeff Farnell

Email: abqc3f@r.postjobfree.com

Address: **** ****** **

City: tallahassee

State: FL

Zip: 32303

Country: USA

Phone: 850-***-****

Skill Level: Management

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeff Farnell

4051 Sonnet Drive ( Tallahassee, Florida 32303

abqc3f@r.postjobfree.com Home Phone: 850-***-****

PROFILE

Professional with over 20 years of experience in diverse work environments, applying expertise in Information Technology, EMR Implementation, System Migration, Project Management to support organization's mission.

KEY SKILLS

* Financial Accounting * Training & Support * Customer Satisfaction * Documentation

* EMR Implementation * Project Management * Relationship Building * Report Development

* Revenue Cycle * Materials Management * Sales & Marketing * Strategic Planning

* Build and Configuration * System Migration * Technology * Budget Control

Challenging medical software consulting/ building skills that supports the implementation of ambulatory EMR and CPOE care software such as Cerner, McKesson, Centriq and Epic.

Ability to communicate effectively with both technology professionals and non-technical users to assure completeness, accuracy, and timeliness in sharing information, managing projects, and achieving goals.

Experience in Surginet, Ambulatory CPOE/eMar Clinical implementation supporting the environment, training and consulting. Testing, Building and Debugging of clinical documentation workflow using Allscripts Eclipsys Sunrise EMR patient workflow manager and Epic Care Inpatient.

Experience in implementation of Core Financial Applications such as General Ledger, Accounts Payable, Payroll, Materials Management and Human Resources. Experience with Revenue Cycle and Meaningful Use requirements for hospital and Clinician reimbursement.

Worked as a trainer, consultant and as a Super User and Go Live activation trainer.

CAREER EXPERIENCE

Anthelio Health Solutions Inc. Dallas Texas

EMR and Systems Migration Consultant 3/2012 - 1/2013

EMR implementations and migrations from Classic platform to Centriq. Performed assessment of clients' environments and made recommendations to the CEO. Performed workflow analysis and worked with clients on configurations and builds. Trained super users in preparation for activation and on client site for the activation. Provided support throughout the entire process.

MedFirst Consulting, LLC. Chelsea, AL, 1/2011 - Present (Contract Based work)

Medical Software Consultant 6/2011 - 3/2012

Involved in the Go-Live stages of EMR implementations with Cerner, Epic. Strong understanding of EMR and EHR implementations (Surginet, Ambulatory etc.). I worked on various phases of project development.

Recent projects:

Baptist Medical Center in Jacksonville Florida - Cerner GoLive February 2012.

Fremont Area Medical Center in Fremont Nebraska - Cerner & Epic GoLive July 2011.

Shady Grove Adventist Medical Center- Cerner GoLive December 2011

Healthcare Related Experience:

Management - Supervisory Team

TALLAHASSEE MEMORIAL HEALTHCARE, Tallahassee, Florida, 1984 - 2002

Demonstrated exceptional job knowledge, dedication, and leadership initiative that earned ongoing advancement into a serious of positions of progressive responsibility, which included serving as:

- Computer Operations Manager - Information Technology Center (1993 - 2002)

- Computer Operations Supervisor - Information Technology Center (1992 - 1993)

- Computer Operations Shift Supervisor - Information Technology Center (1988 - 1992)

- Computer Operator - Information Technology Center (1984 - 1988)

Fiscal Assistant - Reimbursement Office (1984)

Oversaw a 10-person IT staff managing the operations of the Information Technology Center providing report production, system backup, after-hours support, and call center services to interrelated departments.

Supported the needs of system users throughout the numerous clinical, financial, and administrative units

of the hospital, coordinating a diversity of highly specialized, interfaced applications (CERNER MILLENNIUM,

MCKESSON, LAWSON).

Simultaneously managed a 13-person telecommunications staff that handled incoming and outgoing calls for the hospital; oversaw the smooth transition of this function to another unit during corporate reorganization.

Maintained continuity, security, and system integrity through Y2K preparations and three major system conversions, during which the center transitioned from a mainframe to a distributed system.

Established unit objectives, forecasted needs, and developed financial recommendations for the annual budget.

Worked collaboratively with senior management and with staff of other units to align resources and efforts.

Recruited, screened, hired, trained, supervised, and motivated staff to facilitate a clear understanding of

the organization's policies, procedures, systems, varying user needs, and standards of customer service.

Assessed workflow, set performance standards, and evaluated staff to enhance technical skills and abilities.

Managed special projects, continuously enhancing capabilities by implementing new hardware and software.

Management Related Experience:

Co-Owner & Operator

NIGHTLIFE UNLIMITED, INC., Tallahassee, Florida, 1993 - 2011

Developed concept, formal business plan, and secured financing,

which grew a start-up venture into a thriving 3,000 square foot hospitality venue

employing eighteen employees.

Established policies, procedures, and systems operations which were 100% automated.

Developed, mentored, and delegated day-to-day operations

Exercised ultimate authority over strategic planning and budgeting

Executed marketing strategies, advertising campaigns, and special events from conception through completion.

EDUCATION

TALLAHASSEE COMMUNITY COLLEGE, Tallahassee, Florida

Undergraduate Studies

Concentration: Information Technology

Keiser College, Tallahassee,Florida

Health Information Services. (in progress)

CURRENT AFFILIATIONS

Big Bend Cares

Contributing Member, 1998 - present

* Board of Directors, 1998 - 2006



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