JASON ROOT

** *** **** **** **. CATHARINES, ONTARIO L2N 6X2

PHONE: 289-***-**** or abqblw@r.postjobfree.com

EDUCATION

Bachelor of Arts: Major in Communications, Minor in Business 2009 Graduate

Wilfrid Laurier University (Waterloo ON)

PROFILE OF QUALIFICATIONS

A competitive person who understands the importance of an individual’s contribution to the success of the team.Excellent communication, problem solving and listening skills developed from several years working in customer service based environmentsExceptional leadership skills due to involvement as an active member of team sports and student councils and volunteer involvementCapable of working on a team, displaying the ability to take and give direction respectfully. Proficient in Microsoft Office and the ability to learn new applications quicklyNegotiation/Customer Service and Introduction to Medical terminology training through The Dominion

EMPLOYMENT EXPERIENCE

Accident Benefits Adjuster November 2011 to Present

The Dominion of Canada InsuranceProvide timely, professional and efficient customer care to meet corporate service objectives while managing a high volume of files in an efficient manner. Analyze information gathered on coverage, liability and quantum to verify authenticity and appropriateness of claims submittedAssemble information on complex claims for the purpose of evaluating the scope of the loss and determining appropriate coverage Apply legislation and company guidelines to all claims to manage loss ratio and complex customer relationsCalculate weekly benefits payable to claimants (Income Replacement, Non- Earner, Caregiver, Housekeeping and Home Maintenance Benefits)Interacted with the Financial Services Commission of Ontario (FSCO) or other legislative authorities, partner brokers, vendors, lawyers and other Regional Centres Trained new employees company policies and procedures

Auto Claims Adjuster May 2010 to November 2011

The Dominion of Canada Insurance

Assembled information on new claims for the purpose of evaluating the scope of loss and determining appropriate coverage to properly indemnifyApplied policy, legislation and company guidelines to all claims to manage loss costs and customer relationsDealt with high volumes of insured’s claiming damages to vehicles and settled and issued payments for total loss filesInvestigated and analyzed information gathered on specific claims to verify authenticity Interact with claims departments of other companies to resolve issues and liabilityTrained new processors and claims adjusters in daily activitiesExcel in a fast paced environment while continuing to take on an increased level of responsibility

Claims Processor

The Dominion of Canada InsuranceProcessed and documented accident benefits and automobile claim payments promptly and according to company guidelinesOrganized and distributed applications, acceptances and deferrals of treatment plans in accordance to the statutory Accident Benefits regulationsOrdered the necessary documents in order for adjusters to determine coverage including police reports, officer and witness statements

Construction Coordinator Summer 2009 Greyhound Contracting Inc. (Kitchener, ON)Ensured efficient planning and coordination of activitiesMaintained a safe and clean work environmentDeveloped excellent time management to finish the work scheduled on time

Warehouse Preparation

Spaenaur (Kitchener, ON)

Summer 2008

Developed organizational skills through managing and updating inventoryMaintained a safe and clean work environment through stocking shelves Ability to work well with diverse groups of others in a team environment

Training Coordinator

Giant Tiger (St. Catharines, ON)

2007

Delivered highest level of quality customer service and store cleanliness to customersPromoted from Sales Representative to Training Coordinator; responsible for certifying Crew Trainers on how to train staff properly and conduct orientation for new employeesAbility to deal with customer concerns and questions in a timely and professional mannerSupervised and delegated tasks for a small group of employees while providing feedback, analysis and evaluation to co workers in order to foster improvement

VOLUNTEER EXPERIENCE

Hockey Coach & Counselor

Bruce Boudreau (NHL Hockey Coach) Hockey School

(St. Catharines, ON)

2007

Ability to communicate clear and focused instructions through responsibility and role as an on and off ice hockey coachEffectively provided information to students on intermediate hockey fundamentals and skills

Claimsville Presenter

The Dominion of Canada InsuranceHelped organize company program and presented in front of my peersProgram designed to help other departments learn about one another and develop better communications within the company as a whole

References Available Upon Request

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