Cathy Amy

Email: abqb8g@r.postjobfree.com

Address: ***** **** **** **

City: Magalia

State: CA

Zip: 95954

Country: USA

Phone: 530-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Cathy Amy

14884 Star Pine Ct, Magalia CA

530-***-****, 530-***-****

abqb8g@r.postjobfree.com

Career Overview

I have had a successful career in the home furnishings industry.. Skilled trainer and can absorb new product information. .Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Floor set design and visual displays Adaptability

Large cash/check deposits

Training development Mediation

Markdown/promotional procedures Conflict resolution

Cash management Strong organizational skills

Store maintenance Creative problem solver

Local/state health laws Listening skills

Inventory control Excellent communication skills

Shipping and receiving MS Windows proficient

Top sales performer Strong client relations

Telephone inquiries Courteous demeanor

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Work Experience

Sub Contract work for SPCI, Inc., Co. December 2012 thru present

Senior Sales Coordinator

August 2010 to December 2012

Evans Home Furnishings Chico, CA

. New showroom start up for an established family owned furniture store. From tearing out the old store (Ashley's) to floor setting and accessory placement. Trained a new staff not familiar with the industry and follow up training from manufacturer reps. Assisted in floor moves and inventory pricing. Participated in marketing and advertising strategies.. Assisted in office when short staffed.. Maintained and exceeded focus goal expectations.

Furniture Consultant/Senior Sales Trainer

November 2009 to August 2012

Ashley Furniture Chico, CA

Maintain and exceed monthly sales quotas.

Lead floor merchandiser.

Train new hire on Ashley Industries products and professional expectations.

Self-generated sales promotions to coincide with company policies and corporate ad schedules.

Assist SPCI Liquidators co in store closing marketing.

Sales/ Floor Merchandiser

August 2009 to October 2009

Colleen's Consignment Las Vegas, NV

Sales of consignment furniture and accessories also showroom samples from model homes and primarily world furniture market samples.

Visual Coordination. Supervised floor and warehouse staff for extensive floor moves, daily. Assisted management in pricing of new market products.

Clearance Specialist

December 2008 to August 2009

Marketing Masters of Furniture NV

Sub contract clearance sales events for furniture companies.

Main focus on quitting business sales maintaining profitability, time constraints, and legal mandates.

Showroom Specialist/ Visual coordinator

December 2007 to January 2009

Lane Home Furnishings Henderson, NV

A full service, custom order factory owned store.

Visual coordinator for floor moves.

Lane and Broyhill manufacturers.

Showroom specialist in presentation sales.

Design/Sales Associate

December 2006 to November 2007

Walker Furniture Outlet Las Vegas, NV

Clearance center sales at Cheyenne Ave warehouse, new/clearance sales, Rooms by Walker products.

Average 80k plus monthly delivered.

Visual Floor moves.

Sales Associate

October 2006 to February 2007

Ashley Furniture Las Vegas, NV

Meet and exceed monthly sales goals as established by company.

Assist in floor visual merchandising.

Took corporate product training in Arizona under Michael Jedlowski franchise trainers.

Have extensive experience with other companies selling all ends of ashley furniture, accessories, and rugs.

Design/ Sales Associate

January 2006 to September 2006

Sofa Express @ More Las Vegas, NV

Full service sales custom order, mid-high end ticket furniture and accessories retail store.

House calls and showroom merchandising.

Factory owned store Klaussner furniture.

Exceeded monthly goals set by management.

Won 2 of 3 sales contests for western region.

Retail Store Manager

January 2005 to February 2006

Bedtime Mattress/ Mattress Direct Las Vegas, NV

Promoted directly out of training, to manager of companies least profitable/performance location.

First month increase in sales of 68% for seven months.

Effectively increased profit, be-back traffic and referrals to 37%.

. Transferred to second lowest producing, high profile store to effect same changes, was successful.

Trained new hires and retrained team members as needed.

Sales Associate

May 2003 to February 2005

Levitz Furniture Company Concord, CA

Full line national furniture chain store of 89,000sf.

Single ticket high of 28,000 plus dollars.

Increased sales through repeat add-on and promo/ads.

Worked seasonal and year end regional warehouse events.

Assisted in floor moves, visual merchandising.

Exceeded monthly mandates set by corporate.

Excelled in mattress sales and training.

New hire trainer mattress sales techniques.

Store Manager

March 2002 to June 2003

Leather Showroom Pleasanton, CA

New location opening of all custom order leather furniture.

Responsible for inventory, customer service, vendor relations, warranty issues and overall sales and profitability.

Responsible for store merchandising and as buyer for all accessory categorized merchandise.

Create and finalize advertising campaigns to include radio and newsprint.

All visual merchandising.

Sales/ Design

December 1999 to January 2002

LaZboy Furniture Galleries Pleasant Hill, CA

Showroom and house call design sales with special interest in multiple room groups.

Computer aided and hand sketching techniques.

Visual merchandising of floor coordinated warehouse crew on moves and inventory transfer.

New Store Start-up/ Sales Trainer

July 1995 to December 1999

Woodworks Furniture CA

Assigned to new store openings with respect to pricing, coding, set-up and merchandising of 114 case lines and 156 accessory lines.

Took extensive interior design, visual and floor merchandising courses.

New hire product training at weekly training seminars.

Took many marketing courses, Ford, Covey, Ziggler, and many more.

1983 to 1996

Extensive experience in spa/Hot tub& gazebos.

To include factory rep positions showroom manager, factory show teams for trade shows, county and state fairs.

Companies to include Hot Spring Spas,

Sundance, Coleman, Jacuzzi and many more.

Courses taken in backyard environmental and design.

Additional experience in cost accounting and business management, time share.

Western regional manager for weight loss center.

Voice over radio commercials and factory management.

Educational Background

Bryman College OTH 1975

San Jose, CA, USA

Medical Administration

Medical office/ Business Medical management

Penn Foster College

Internet, Pa, USA

Medical Billing and Coding

Student

LaRoque Bariatric Clinical College

Chillicothe, OH, USA

Bariatric nutrition

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