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Sales Customer Service

Location:
New York, NY
Posted:
February 04, 2013

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Resume:

Annika Kunkel

Email: abqazy@r.postjobfree.com

Address: *** **** **** ******

City: New York

State: NY

Zip: 10001

Country: USA

Phone: 347-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Employment History

Sales Coordinator - Thieme Publishers Inc.

Since October 2012

Sales Assistant - Thieme Publishers Inc., January 2011 to September 2012

USA Headquarters - New York (USA)

o Managing booths at medical conferences: preparation of 25 conferences per year; set up and attendance of 12 conferences per year. Compiling and managing the budget. Increased sales at orthopedic conference in 2011 by 38% compared to 2010; in 2012, increased sales at neuroradiology conference by 58% compared to 2011, increased sales at neurosurgery conference by 14% compared to 2011

o Acting as contact person for sales force (20 field representatives): introducing new titles, organizing inventory, evaluating and interpreting of sales reports, increased sales in 2011 by 10% compared to 2010

o Acting as one of the contact persons for Manson Publishing, a partner company. Increased sales of Manson's books at a veterinary conference in 2012 by 18% compared to 2011

o Monitoring stock of books: Making decisions to reprint titles, declaring titles out of stock or out of print, reordering from headquarters in Germany

o Acting as a key contact in marketing and sales for Thieme's development of an internal database

o Creating monthly sales reports: sales and stocks analysis (by medical specialty, by territory, by sales channel)

o Presenting products to customers at conferences, to sales force, to co-workers

o Assisting with competitive studies: product placement on the market, price positioning, and print run

o Assisting with Amazon stock control

Media Agent for Digital and Print Media - Georg Thieme Verlag KG / mediacampus Frankfurt

September 2008 to July 2011 (2.5 years)

German Headquarters - Stuttgart (Germany)

Objective: Gained basic proficiency in business, management, and publishing including the following:

o Journal and Book Production

- Assisted with project planning and managing

- Corresponded with authors, printers, distribution partners

- Assisted with surveillance of service providers

- Proposed layouts and assisted with the creation of cover art

o Accounting

- Maintained debtor's and creditor's payments

- Assisted with royalty payments

o IT

- Learned the basics of the internal IT systems

o Marketing

- Created marketing material (print and online)

- Project: Marketing analysis and development of a strategy of medical student books in Great Britain

o "Doing Business Course" at German-British Chamber of Commerce in London, England (3 weeks)

- Gained knowledge about basic commercial and trading acts with a major focus on British businesses

o Sales

- Monitored development of national and international sales channels

o Advertising

- Acquired advertising customers

o Customer Service

- Built customer relations on the phone and by e-mail

o Public Relations

- Assisted with representation of Georg Thieme Verlag in the public

o Event Organization

- Organized medical conferences in Germany, Austria, Switzerland

o Human Resources

- Assisted with set up of internal workshops for employees

o Sales assistance in a local book store (3 weeks)

- Built customer relationships by advising and selling books for various interests

o Theoretical education at mediacampus Frankfurt (18 weeks)

- Consolidated practical experience from Thieme and compared it to German publishing standards

English teacher at Volkshochschule Ludwigsburg

Ludwigsburg, Germany

2010

Responsibilities: Taught English to a class of 15 adults. Adapted lesson plans to fit students speaking at various levels of proficiency.

Academic Background

2013 Bachelor of Arts (Hons) in Business and Management

University of Wales - LONDON, Great Britain

2011 Media Agent for Digital and Print Media (Certified by German Chamber of Commerce)

Georg Thieme Verlag KG / mediacampus Frankfurt - STUTTGART and FRANKFURT, Germany

2008 Abitur

Majors in English, French, German, Math, Sports

Madchengymnasium St. Agnes - STUTTGART, Germany

2005/2006 Junior Year abroad

Forest Hills Eastern High School - ADA, Michigan

Miscellaneous

Languages:

Fluent in German and English, proficient in French, basic knowledge in Spanish

Computer Skills:

Proficient in Microsoft Word, Excel, Access, Power Point, Adobe Photoshop

Basic knowledge of HTML and in InDesign

Enterprise software: Outlook, CATS Pajamas, PubTech/Advance, SAP

Proficient social media knowledge

Additional Information

Hobbies:

Practicing foreign languages and getting to know cultures, travelling, sports (volleyball, running, swimming), reading

Personal qualities:

Well organized, flexible, ambitious, reliant, hard working

Social Work Experience:

Life guard at Young Life Camp Timberwolf Lake

Lake City, Michigan

Summer 2008

Responsibilities: Teach swimming, observe and supervise swimming area, help with organization. Working as a team and taking over responsibilities were important.

Youth work at Evangelische Kirchengemeinde Hopfigheim (local church)

Steinheim-Hopfigheim, Germany

2006-2008

Responsibilities: Prepare and teach Sunday school to children (age 4-10), as well as organizing weekly meetings with teenagers (age 12-16).



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