Janet Burton

Las Vegas, Nevada*****Tel No: H- (**2- 360-3341)/C-

702-***-****)abqaki@r.postjobfree.com

Career Objective:

Highly Self-motivated and goal oriented

professional committed to pursuing a long-term career in the Computer Industry.

Computer Skills: HTML/XHTML, CSS, Search

Engine Optimization & Marketing, Adobe Premier tools(2.0), After

Effects-(7.0) & Encore DVD, Dream weaver, Fireworks, illustrator, Flash,PhotoShop, JavaScript, Oracle-PL/SQL, FTP, AS/400, Access, Word, PowerPoint, Software

installation.

Summerlin Web Designs: http://www.summerlinwebdesigns.com

Web Designer/Owner (Since January 2006-

present)

Portfolio:

http://www.childrensadvocacyalliance.org

http://www.worldchoicecars.com

http://www.stephenjburton.com

http://www.sillpointcsd.org

http://www.shortyinc.com

http://www.fosterchild.childrensadvocacyalliance.org

Work Experience:

Administrative

Assistant- (Human Resources-Employee Relations Temp) Oct 2006- Dec 2006

Millenium staffing-Wynn resorts

Audit

check and File FMLA s (The Family & Medical Leave Act), (LOA) Leave of

absence. Verify the Pan (Personal action form) attached to individual profile

are accurate and make sure they are duly processed and approved by the Employee

Relations department.

Audit

check on the employee statements. Organize them based on the category of Sexual

harassment, inappropriate conduct, and Work place violation. Categorizing &

creating a spreadsheet based on the importance of the issue and status.

Catering

to the employee queries and performing the day to day job duties pertaining to

the job requirement.Manage office

maintenance through proper filing procedures.

Implementation Specialist (Nov, 2004 Aug

2006)

Micros

Systems Inc;(Information Technology)

MICROS Systems, caters towards hospitality and retail

industries worldwide. MICRO offers property management systems -OPERA, Central

reservation and customer information solutions for more than 15,000 hotels

worldwide.

Documentation,

including preparation of training outlines, of customer specific databases and

report packages, based on customer specifications and established standards.

Develop and

execute test plan scenarios, create training agenda/exercises, user

documentation, and various user reference guides.

Develop measurement

systems to evaluate the effectiveness of programs and individual team members. Develop and execute business plans, capital

requests, and an annual budget for the city-wide consolidated training &

Development function.

Testing

the Client software with the written test scripts & performs Quality Assurance

per business requirements & client needs.

Analyze

centrally developed customer & specific database reports, documentation,

and related applications and ensure all customer requirements are met prior to

system installation.

Conduct

End-User staff and/or management training which includes staging and set

up/breakdown of equipment, to ensure a smooth installation process and minimize

post-installation support requirements.

Director of Front Office (Jun2004-

Oct, 31 2004)

Hawthorn

Suites/Desert Rose, Las Vegas, Nevada is a property consisting of 300 rooms turned into a Timeshare

property located in Las Vegas.Oversee reservations

and Front Office Operations consisting of 12 team members.Implemented the

customer services techniques in dealing with different clientele.Handling Time share

owners, catering to their needs and simultaneously hospitality services

guest and their expectations. Streamlined the systems and procedures at

the Front desk.Forecasting &

Budgeting the cost & expenses of the department and implementing new

cost saving techniques.

Assistant Front Office and Guest

Services Manager(January 1999-April 2003)

Hotel

Le Meridien, Pune/Bombay, India is a 200 room four star deluxe properties located at the

International airport.Oversaw reservations,

PBX and front desk operations consisting of 80 staff membersInterviewed, hired and

trained new employees for the front desk operations and customer service

practicesStreamlined and

simplified the systems and processes to improve operationsDeveloped strategic

planning within the department through guest feedback, comment cards,

mystery guest, and audit reports through J.D. Power SurveyEstablished an

incentive program for the front desk for up selling, cross-selling and

suggestive selling Created Successor

planning for every position, which helped in elevating the staff morale

and motivationDecreased complaints

by relating to guests with congeniality, preventing procedural errors and

quickly rectifying problems in a diplomatic manner. Effectively practiced

TQM(Total Quality Management)

VIP Services Supervisor(April

1996-December 1998)

Hotel

Leela Kempinski, Bombay,

a five star deluxe property in India

is a business boutique property consisting of 600 rooms. Maintained team unity

and supervised staff of five desk agentsDevised a Guest

Tracking system which helped in ensuring that every guest was met at least

once personally during a stay and the feedback was updated in the system

to further enhance service levels.Initially structured

and subsequently enhanced Guest Recognition Program, Surprise and Delight were

the main focus.Understood the use and

importance of standard operating procedures to service market business

travelers in line with international acceptance. Learned the essentials of

care and concern while dealing with guests

Education:

Post-Graduate

in HotelManagement BombayUniversity, Bombay, India

(June 1995 - June 1996)

Graduate in

Arts- Economics (Bachelor of Arts)BombayUniversity, Bombay, India

(June 1994 - June 1995)

Continuing Education:Web Designing(Professional Certificate course)

with UNLV

Languages

Fluent in East Indian languages (Hindi,

Marathi, Konkani), Proficient in German, Learning Spanish

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