Peter Mangiapane

Email: abqa3z@r.postjobfree.com

Address:

City: Shelby Township

State: MI

Zip: 48316

Country: USA

Phone: 586-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Educational Background:

High School Dipolma from Eisenhower High School, Shelby Township MI 1/2001 to 6/1995 (Business)

High School Dipolma from Kalamazoo Valley Community College, Shelby Township MI 1/2001 to 1/2013

High School Dipolma from Macomb Community College, Shelby Township MI 1/2001 to 1/2013

Job History / Details:

Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Highlights

Exceptional interpersonal communication

Excellent time management skills

Effective problem solver

Exceptional telephone etiquette

Inventory control

Microsoft Windows Vista

Microsoft Windows 2000-XP

Microsoft Office 2000-2007

Typing (60 WPM)

FDCPA Cerified

Experience

January 2002 to Current

eVitamins Shelby Township, MI

Customer Service Manager

Oversaw the day to day operations of the customer service department (3-7 employees)

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Met all customer call guidelines including service levels, handle time and productivity.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Facilitated inter-departmental communication to effectively provide customer support.

Trained staff on operating procedures and company services.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Fostered an environment which encouraged continual process improvements.

Devised and published metrics to measure the organization's success in delivering world class customer service.

Introduced training programs that enhanced employee performance and help build a motivated workforce.

Liaison with shipping companies (UPS, DHL, USPS) to make sure that shipments were delivered within a timely manner. Constantly researched new avenues and applications to keep shipping costs down and delivery times to a minimum.

October 2000 to January 2002

American General Finance Shelby Township, MI

Loan Officer

Responsible for approving 30 personal loans and 2 quality mortgage loans per month.

Consistently hit and surpassed monthly productivity goals.

Created a new collection program that allowed our branch to stay under 2 1/2 percent delinquency for outstanding loans on a monthly basis. The lowest in branch history and the best within our division.

Promoted to interim manger of the branch.

September 1999 to September 2000

Omni Credit Services Troy, MI

Debt Collector

Responsible for collection of outstanding medical bills, corporate and consumer debt.

Successfully reached and exceeded monthly goals on a consistent basis.

Education

1995 Eisenhower High School Shelby Township, Michigan

High School Diploma

Kalamazoo Valley Community College Kalamazoo, Michigan

Business

Macomb Community College Clinton Township, Michigan

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